Lindsay F.

Bought a $430 quilt set last winter, and it only goes on the bed in the summer. We used it last summer and put it away. Got it out this summer to use, and washed first, according to the washing instructions. The navy pattern in the quilt bled all over the rest of the cream color of the quilt and it's completely ruined. "Customer service" was only willing to offer 30% off the purchase of a new quilt. WHY would I EVER consider buying anything else from you ever again? Useless, and terrible quality.

I called about the UPS delay for my order that I paid to have delivered next day air, which 4 days later had still not arrived. The rep became argumentative and snarky when I asked for a shipping refund.

Customer service rep was argumentative and snarky.