The Company Store

Amazes me that an online retailer can't complete online sales. Ordered some things over the holiday and found out weeks later they were out of stock. They email promotion codes for things left in the cart that can't be applied to the things in the cart. Address change? Call back multiple times and never get things resolved.

I'm pretty shocked about this company and I haven't even received my order yet. First of all, I was offered a 20% discount from them but, as soon as I placed my order and checked out, it said I couldn't use the discount. And then I received a notice that my order had shipped, but a day later I got another email saying that one of my products was no longer available so it's been cancelled. I just hope the one product I ordered doesn't show up like the ones I've been reading in other reviews!

I purchased a set of towels from The Company Store. They are the worst towels I ever had. I have washed them many times and they still are not absorbent. It is almost impossible to dry yourself with one of them. The matching bath rugs I purchased are also terrible. As soon as you step on them, they flatten out. They really do not look nice.

Ordered Comforter & Matching Shams
Comforter Arrived In Reasonable Time
However, No Followup On Back Ordered Shams- I Pursued Twice & Just They're Back In Soon
Sorry Two Months Too Long For Promised Item & Unsatisfactory Response To Request For Cancellation & 2 Weeks Plus To Get $$
Back Upon Receipt Of Item...
Hope I Get My $$$ Back!
Will Stick To Known & Reputable Retailers Going Forward Like Macy's $#*!s Sporting Goods On Running Shoes Nordstrom's Etc! T

We bought these "premium" linen sheets with "award winning customer service" thinking that we would be getting a premium product. Within a few months they were frayed, and in 9 months they had holes.

Beautiful hand towels. Six months later the outside stitching unraveled on one of them. I emailed the company thinking they might make it right. No response.

I purchase Jardin shams for 64.00 (the photo showed two shams). Although I was pleased with the quality of the product, I was shocked when I opened the very lightweight package ($8.00 shipping) and found only one sham. I sent an email to the company expressing my displeasure with the misleading advertising. I received a very dismissive reply - 'Iur shams are always sold singly,cwe apologize for the inconvenience '. Inconvenience? What about being ripped off and having to pay another $69.00 for another sham? I have bought much bedding from various other companies, and shams are always sold in pairs, like pillowcases. I wrote a second email that was ignored. Needless to say, I did not purchase a second, and am now trying to figure how to use one sham on my queen bed in our Airbnb. Done with this company!

Bought 4 sets of towels and a bath mat from THECOMPANYSTORE.COM.
Found several bare spots on the warp/weft that were clearly manufacturer's defects.
When called THECOMPANYSTORE.COM and explained, they ignored me and said the return window had closed (3 months!) Will not purchase from this scam company again.

Bought a $430 quilt set last winter, and it only goes on the bed in the summer. We used it last summer and put it away. Got it out this summer to use, and washed first, according to the washing instructions. The navy pattern in the quilt bled all over the rest of the cream color of the quilt and it's completely ruined. "Customer service" was only willing to offer 30% off the purchase of a new quilt. WHY would I EVER consider buying anything else from you ever again? Useless, and terrible quality.

Order of a quilt, comforter, sheets and pillowcases.

Quilt's tag was over a year old, and showed signs of being washed in the past. Comforter had soap stains on it, and a strong smell of fabric cleaner. Date on the tag was 5 months old.

These items are clearly returned items, and some are badly washed. Consistently just offering a return/refund and not very helpful in getting my issue resolved. I wont buy here again.

I remember this brand being good, but it seems to have gone downhill since getting bought by Home Depot. I bought two expensive ($233/each) firm down pillows from them and they came with very skimpy fill. Mushy, thin, awful. I would have gotten better pillows at Target. When I asked to return them, they said they would deduct some unspecified amount from the refund for shipping and handling — shipping and handling of a product that is so bad it's downright fraudulent. This place should be shut down for fraud. It's seriously that bad.

In todays competitive world, selling merchandise that's not in stock is no way to run a business. In this case keeping on site low inventory does not work. Customer service has no authority can barely keep up with the with this mismanaged business and the customer suffers. Like every thing else now the price is high, quality and fit poor and eco/ethically made is nonsense as that tag is found everywhere. It's all imported junk now, inconvenient to return and you have to chase your credit. Too risky to do business with anymore.

Ordered two terry robes as gifts 2 weeks before x-mas. Five phone calls and four emails later, they arrived today, a month later with incorrect monogram. A scarlet "A"? Seriously? Never again.

We ordered a decorative tree when it arrived it was damaged. We sent an E-mail to customer service; we received an answer in less than 24 hours. They requested I call. The support person I spoke to was exceptionally good. In the end they could not replace the damaged tree. So, they refunded the money and shipping and let us keep the damaged product. We could not have been happier. No matter how good you are, strong customer service is important. The Company store has that.

Ordered $100+ towels as a gift; chose font for monogram but was not asked size or placement. I assumed a typical monogram but towels came with 3" high letters plastered across a central portion of the towel. More like a campaign sign than a wedding gift. Customer service would not send new, blank towels for independent monogramming; no help/tough luck, customer. Never ever again.

I placed a large order and charged it on my debit card. Then I got a call that the order would not go through, so I have them the information again. Then the next day I see that both charges went through and my account is bouncing checks left and right. I keep getting the total run around that they "are both authorization charges" as though that is ok! Terrible service, and totally incompetent and illogical explanation of why they completely messed this up and cost me a lot of money.

The comforter was warm and not too bulky. Maybe a little steep, but generally a good value. I would shop here again.

The quality is ok but the first time i washed the sheet set it faded a ton. I spent over 200 bucks on this set which didn't even last the first wash.

I ordered a summer comforter and matching shams and they look exactly as the photo did in their catalog. It is very soft. After ordering it on line, I saw an email offering an additional discount so I called them up, and the representative gave me the additional discount. Naturally, I thought the customer service was excellent. I was very puzzled by all the negative reviews since I've ordered from this company many times and have never had an issue.

The so called Deluxe comforters, which cost $400plus dollars, SUCKS! They break down at the top and the flat feathers are useless. They told me to take it to a professional or throw it in dryer, or shake it like mad. It's king size. So it won't fit in a dryer.
Anyhow, no offers to replace it. It's only 2 years old. Nordstrom or REI they're not.
So I don't recommend these or their crappy sheets.

I have purchased great comforters, bedding and towels from Company Store over the years and gotten high quality items. My last few purchases were on about the same level as Target. Customer service not so nice and last time I tried to make an exchange, found out they only take returns for 6 months after purchase. Why buy from you then, I can make returns at any major department store for up to a year? Now I know why its called the Company Store. Because it's not the customer's store! BYE!

The Company Store lacks the will to help customers with their issues, especially when the phone agents don't have the authority to do so. Their supervision and management is stubborn and either ill informed or intentionally dishonest. My problem concerned shipping errors as well as payment disputes. The shipping error after two phone calls was resolved by an agent but, I still, after two more phone calls cannot get a duplicate charge for the same item resolved. No effort or interest in fixing the error.
Beware!

Never came. They were to arrive beginning of February 2022. The kept emailing they did not They dont have items. Purchased on sale. Last contact they were going to overnight May 6. Called May 7 to ask if coming today. They don't have item. Clearly I am frustrated. Several times I have spoken to them. Finally cancelled. Never again. Their service horrible. Don't expect to receive your order!