The Company Store

We bought these "premium" linen sheets with "award winning customer service" thinking that we would be getting a premium product. Within a few months they were frayed, and in 9 months they had holes.

I recently purchased one fitted sheet for $50. If you want soft sheets that are all cotton, do not shop here. They feel more like sandpaper and there's no return label so it's going to be difficult to get my money back.

I have purchased great comforters, bedding and towels from Company Store over the years and gotten high quality items. My last few purchases were on about the same level as Target. Customer service not so nice and last time I tried to make an exchange, found out they only take returns for 6 months after purchase. Why buy from you then, I can make returns at any major department store for up to a year? Now I know why its called the Company Store. Because it's not the customer's store! BYE!

Purchased amazing bedding - Matelasse bedspread and all the fixings. Loved it.
Then I wanted darker colors for fall. Some of you wrote that the product shrunk in the wash. So the new items are WAY too big. The K-bedspread is now about 3-4 feel longer - very cumbersome to try to make the bed and it does not look nice. Way too much fabric. Same with the pillow shams. They are too big for the king pillows. Not pleased at all with what they did. Such a bummer - used to be so nice. Super disappointed. Last purchase.

I ordered a front doormat at the end of October. It's now November 24 and still no mat. Customer service just told me it was backordered and it should be delivered Dec. 1.

I would have appreciated an e-mail informing me that it was backordered. That would have given me the choice of waiting or buying it elsewhere. Hmm. Maybe that's why I didn't get a notification of the hold-up. We'll see how the product is whenever it gets here.

Bought 4 sets of towels and a bath mat from THECOMPANYSTORE.COM.
Found several bare spots on the warp/weft that were clearly manufacturer's defects.
When called THECOMPANYSTORE.COM and explained, they ignored me and said the return window had closed (3 months!) Will not purchase from this scam company again.

I ordered some blackening curtains and a rod to hang them. Paid in full card charged at time of sale. The items supposedly shipped, (my nightmare probably isn't over yet) I wake up to Amex calling me to let me know they blocked them, as they tried charging g my card again multiple times. Every hour on the hour to be more specific. Amex refunded immediately except the original charge, which they said they would handle if I don't get my items...

Great way to treat your customers... BUYER BEWARE

I ordered two expensive down pillows from the company store. They didn't work out for me, not what I was looking for, I was able to return them for a full refund, no restocking fee no shipping charges. I'm very happy.

I see lots of negative reviews yet my three experiences have been stellar. I am a retired doctor and have zero connections with this company. Yet I think they are beyond great. An expensive down comforter was fantastic, pillow protectors very good and a $180 down pillow exceeded all expectations. Not to mention they beat Amazon for rapid delivery every time. I think this outfit is great. We will continue to be customers and fans. Drs. Ken and Mauri K.

In todays competitive world, selling merchandise that's not in stock is no way to run a business. In this case keeping on site low inventory does not work. Customer service has no authority can barely keep up with the with this mismanaged business and the customer suffers. Like every thing else now the price is high, quality and fit poor and eco/ethically made is nonsense as that tag is found everywhere. It's all imported junk now, inconvenient to return and you have to chase your credit. Too risky to do business with anymore.

I ordered a linen set in late September and when nothing came and no email came I called in November and was on hold for a long time. The service rep cheerily told me that the item was in stock and would be sent in 5 days. No e-mail confirmation. Another 20 minute call later a few weeks after I was able to cancel the order. This was not worth the frustration nor time suck of over 30 minutes of hold music to figure out why it takes 3 months to get an set of linens from an established company that seems to have terrible communication policies. After 3 months and another long hold- I asked for a full refund never having even seen the item which apparently was still "getting ready to be shipped"

Fraudulent practices-not in what they tell you but what they don't and the story changes depending on the customer service person you speak with. Bought sheets for over $100 and returned because of poor quality. Now many weeks later-no refund. The return policy is self-serving in its wording and works in their favor to cause confusion-the customer's fault, naturally. What a way to run a company based on deception and fraud.

KAZ,

Over the years I've ordered various items from the store. Been quite satisfied until today with the product & my interaction occasionally with customer service. I had ordered a feather pillow that was supposed to be 75% down & 25% feathers. About a year or two ago I ordered the same pillow. When I rec'd this one I tried it our twice - it crunched! It was not at all like the one I had. I called today & was told that there were no feathers in it - all down. When I asked why I felt & heard crunching the rep. Said it probably needed to be used more. But if I wanted to send it back - I could. She stated I would have to pay for the shipping! Well, this pillow is the last item I will ever purchase from the Country Store. What a difference between their policies and Amazon! And all the time I wasted waiting for the rep to talk to her supervisor just added to my frustration and certainly ruined my good humor.