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andrea h.

1 Level 1 Contributor
  • 3 Reviews
  • 31 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Home & Garden, Sports

Member since February 2019

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3 Reviews by andrea

Verified purchase

My 11 year old son bought a 30oz Pittsburgh Steelers Tumbler for his dad for Christmas using his own money. Within 4 months the black coating is peeling and the tumbler has rust on it. I called customer service and was told I am past the 90 day return window and they couldn't offer any refund. I will never purchase from this company again and would not recommend to anyone. This was a waste of $47.00.

Products used:

Chastity S. – NFL Shop Rep

Greetings Andrea. I am deeply sorry to hear Brayden spent his hard earned money on this item for his dad for it to be defective after a short period of time. We want to make this right for him, we have released the funds for the defective item back to the original form of payment. Please allow 2 to 7 business days for the credit to post to your account. Please let us know if any additional assistance is needed. Thanks, Deannaa.


I ordered a bedding set for my son. When it arrived it looked like it was used. I returned the items on November 6, called customer service a week later to check on the return and got some lady on the phone that I could barley understand and really had no interest in helping me. Here we are 12 days since I dropped the package off at UPS and still no refund or email stating they have received my return.


First time ordering from Shopbop and it will be my last. Ordered a pair of jeans that didn't work out. I placed them in the mail on 2. 4. 19 for return/refund. It is now 2. 13. 19 and they are still in transit! I called customer service and they said it takes 1-2 weeks for them to receive the return then another 7-10 business days to process the refund then it will depend on my bank when I actually see the money in my account!

andrea Has Earned 31 Votes

Andrea H.'s review of The Company Store earned 7 Very Helpful votes

Andrea H.'s review of Shopbop earned 24 Very Helpful votes

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