I ordered a front doormat at the end of October. It's now November 24 and still no mat. Customer service just told me it was backordered and it should be delivered Dec. 1.
I would have appreciated an e-mail informing me that it was backordered. That would have given me the choice of waiting or buying it elsewhere. Hmm. Maybe that's why I didn't get a notification of the hold-up. We'll see how the product is whenever it gets here.