The Brick

Today I had the worst after sale experience ever at The Brick "marche centrale". Their employee that is called "cheick" insulted me and told me that I am an "ARAB ANIMAL" because I was angry at the $#*!ty product they sold me and was angry at me for taking a picture of him and wanted to fight me until one of his colleague stepped in.
I am shocked that Brick offers such service and hire this kind of employee. At the price we pay at The Brick they should give their employees some training.
You can see in the picture the quality of wood they put in the couches.
#thebrick #racisme #$#*!y #Boycott

Purchased a washer and dryer. Disconnected all hoses and plugs on old machines as instructed in preparation for arrival of new set. Received a call advising they had not taken the old dryer away as it still had the pedestal attached. The salesperson never told us it needed to be disconnected. There is nothing in any of the paperwork indicating this needs to be done. We were then told the pedestal is actually considered a as a 3rd appliance. We then discovered that the washer was installed incorrectly and was unusable. We have sent emails and phone calls to customer service, warehouse, corporate and the salesperson. We never got a response from any of them. Through "online chat" we were advised that warehouse had decided they would not be coming back to remove old dryer and or to correct the installation mistake. We were told that once we signed for the appliances, they take no responsibility for installation, even if done incorrectly. We bought an extended warranty and don't believe that it will be worth the paper it is written on. Buyers beware! If you can get your products elsewhere, do so.

I had very good experience with the sales person. We got three appliances. The refrigerator had two damages. I contacted the customer service and sent them the explanation of the damage and the photos of the damage.
To get and exchange i have to wait 4 months or keep damaged refrigerator and get $50.00 refund. To repair the damage would cost over $200.00. I was tempted to return it but my tenants will be without the refrigerator for a day or so till I get another one from another company.
I was told that since the refrigerator was on sale company can only afford to pay $50.00.
Iwe wee going to order $9000. 00 worth of appliances for other two properties but we are taking our business elsewhere.
I wish Ihad read the reviews before giveing the brick business. I was referred to the sales person and he was great.

I bought a couch and chair. Delivery is set. I get text confirmation on delivery day. I wait, and wait and wait on delivery day. When I FINALLY get ahold of someone at Brick Kitchener's attention, I find out delivery was cancelled. When I pointed out nobody at the Brick had the courtesy or common sense to notify me of this unexpected change, I get rude comments, insults and wonderfully vague claims of a "technical problem". When one manager profusely claims the Brick has an unmatched rating for delivery, I doubted his claim. He then challenges me to look it up online. I did, and ironically, this manager managed to royally screw his credibility with his empty boasting. It also motivated me to demand a full refund. DO NOT BUY ANYTHING FROM THE BRICK. You have been warned, by me and too many other dissatisfied consumers.

I purchased a dinning room set that cost me almost 2k (after purchasing 10k in furniture and appliances)
I contacted them and advised that after only a few days my table was stained with water and that the stains wont come out. My whole table is ruined. An agent called me back and left me a voicemail that they would offer me 100$ reimbursement. After approximately 2-3weeks of purchasing the set, one of my chairs broke. I contacted them yet again and they emailed me back saying well its a wood table… they stain there is nothing we can do, go on youtube and look at videos on how to wash it. And that the 100$ no longer applies since its normal to have water stains.
They offered me 60$ reimbursement or 80$ credit in store….
The dinning room set is called Macsen 7 piece dinning package with fig chairs. The screws in the chair are always loose… I have to tighten them every few days.
Do not buy from The Brick.

I purchased one set of power recliner at bricks few years ago， on the day of purchased the salesperon persuaded me to purchase the 5 years warranty as well， and clearly state that if there was no warranty claim during the warranty term， I will receive the full circle credit available instore credit， 5 years warranty term ended and I ran to the store for the equiry on the circle credit，the customer service gave me the other story that I'm not entitle for the credit， since the credit only on electrics or appliances。I'm shocked and desperate, will a customer purchase warranty on a table or furniture, it's drive me crazy, it is redicurious from a big company, so never ever purchase warranty. Or you should recorded everything when the salesperson promised in black and white on purchasing

Bought a Fridge from the SUNRIDGE Calgary Location. Has a 2 Year Manufacturer's warranty. Bought Their 4-year extended warranty, Thinking we now have a 6-year warranty (FALSE). They refuse to honor that because their policy starts after 1 year Manufacturer's warranty doesn't matter if the manufacturer gives 2 years, they overlay the manufactures warranty voiding out 1 year. In other words, we lost 1 year of our warranty. Talked to the salesman and his manager who went beyond integrity to lie and tell us we don't have what we paid for.

The brick said I cannot return a bedframe that was sold to me in stores by a salesperson on their website due to the fact there were no appealing options in store to go along with my mattress. When I got the bed it was not as advertised and instead made of terribly cheap wood - not metal as the ad suggested. Then the sales people tried to time me out of the 48 hour window that is not mentioned anywhere to prevent me from being able to get a re-selection! I told them i wanted my money back and they simply told me to go to Better business bureau because they don't do refunds... Pay attention to the overwhelming number of 1 star reviews because those are the real ones... The 5 star reviews are what they ask you to do in store for a discount as was suggested by our sales person. Also see better business bureau and see how many complaints are posted there and you will simply wonder how they are not shut down. It also doesn't help that their CEO is literally someone who "worked" their way from the stock room the the big chair with zero education.

My rating would be Zero - if I could - the 1 star is way too generous!
When it is the homeowner's responsibility to fix damage done to a $500 screen door when delivery personnel is removing an un-working appliance? When the delivery personnel takes advantage of a young adult and advises that the document they are signing is just a delivery notification. The Deerfoot Meadows, Calgary, Alberta store (by Ikea in the SE) states that it was the damage sheet was signed and now I am left with a screen door that does not work.
DISGUSTING CUSTOMER SERVICE

I purchased an 85" widescreen T.V. And purchased a guarantee for the T.V. I had issues with the TV and Called the Company King and State.
Their service is total Crap. They don't come and repair the T.V you have to get your own repair company and if they don't accept the cost you only get what they decide to pay. They are crooks just to make money from the guaranteeOn Tue, Jun 11,2024 at 1:59 PM Customer Care <*******@kingandstate.com> wrote:
Hello,

Kindly see below for the details and instructions on the option being offered.

Here are the steps for sourcing your own technician.

1. The technician should be certified, especially to fix the brand or issue in question

2. Once the technician has inspected the unit, a report with recommended fix or parts and a quotation of part prices and labour should be emailed to *******@kingandstate.com PRIOR to the repair. The email should contain your name and phone number.

3. The quotation/report will then be reviewed and approved (or rejected) by a Supervisor or Adjudicator, after which you will receive an email to follow up on the quotation.

4. IF APPROVED By K&S, you will pay the technician and submit a final invoice detailing part prices and labour for reimbursement to *******@kingandstate.com. This email should also indicate:

1. Full name for the cheque

2. Full mailing address for the cheque, postal code included

Thank you

Regards,
Keisha
Customer Care Adjudicator
King & State Limited
Tel.:*******927
Email: *******@kingandstate.com

Disgusting to whom it may concern we had two beds totally wrong and we wanted and then the sales lady had her hands all over my husband and look deep dirty look that went right through me very creepy dirty slimy sales woman watch out ladies watch out for Katherine At the brick store in Hanna Alberta Canada

DO NOT ORDER FROM THE BIRCK.

My fridge broke back in April, it is now September and I still do not have a working fridge. I have been waiting 6 MONTHS!

I purchased an extended warranty through this Brick location which Kind and State apparently "handles". They have been to my house over 5 times to "fix" the fridge. I haven't heard from them since June 30, they don't answer their phones or email, I can't get a hold of anyone. I've called the Brick back and they say it is not their problem.

I've never seen such horrendous customer service.

Bought a coffee table from them. And every time I received it it was damaged ( total of 3 times). They won't refund my money. Over heard another lady who bought appliances and only received half her order and now her items are Out of stock and they won't issue her a refund either. STAY AWAY FROM THE BRICK

I have bought the mattress $800 + $100 mattress cover for stains (which bricks offer store 25 warranty for extra 6 months) + $100 Box and $50 (total cost me with taxes $1171.37.

The mattress has worst quality the mattress is sagging and the body indentation is more then 2- 3 inches. I have contact brick within a year bricks have directed me a complicated claim process.

I have finally after 6 month to completed the process. I have spend one hours all the pictures' receipts submitted Within 1 year of purchase date.

After doing this hardship. Trans Global Service a transportation company replied on the behalf of Brick and have refused my claim by saying your mattress got some water stains. We do not cover the warranty if mattress has stain which their stain protects unable the mattress from stain.

I have explained everything to claim offer which all online. They don't even bother to come and inspect the mattress.

Just said cover and mattress is 2 different manufactures.

Mattress manufacture would not cover warranty if the mattress has stain on it.

I have been waiting since December 14 for repair to my LG refrigerator. I contacted The Brick December 15. They explained that the $400 warranty I had purchased was with King and State, and to deal with King and State for help. After doing the online request for service, taking pictures, providing receipt, no one contacted me. After 4 days, It took me 1 hour 4 minutes on hold, to speak to a representative. They filled in a form for repair and told me i would be contacted by a repair person bc within 3 business days. After 4 days I went to the Brick, furious. I explained my case, and the assistant manager said he would contact king and state. After 3 more days, the warranty provider called and told me it would be January 4 before I'd get to see a repair person. Indeed one did come. Diagnosed a bad compressor. Factory 10 year warranty… nothing to do with my extended warranty. Now I'm waiting on repairs. It's January 14. They say he will come on the 27th. No refrigerator for the whole Christmas season… no excuses, no remorse. Never ever dealing with this firm again.