The Brick

I went to the Brick in Kelowna to look for a new bed. After showing me several beds in the store Amanda Sommers the consultant I was dealing with I was able to order the adjustable bed and mattresses and mattress covers at a fantastic price. Amanda was both courteous and pleasant to talk with. This is my second experience with the Brick and I am glad I went back to the Brick to make my purchase.

Save more at the Brick - an expert sales team and great deals on furniture, mattresses, appliances, TVs and electronics. I would like to acknowledge the efficient service, friendly and helpful service provided by (Olivia & Diane)@ the brick south common 1920 99st NW
Thank you
#rania

We are pleased with our recent familiarity with the products, service and sales at The Brick, Valleyview today. Our communication with Varun Chopra was comfortable, professional, and beneficial to finalize our selection of furniture for our home. He gave us a detailed overview of the policies, delivery, and services available at The Brick. We observed his calm and professional relationship with his supervisors and managers. The Karkadas, Kamloops

Dryer purchased on Dec. 29. Delivered, but not installed on Jan. 10. Appointment with a technician on Jan. 29. He looked at the dryer and said "Oh I don't do that!". Paid $250 for this. Client service is a joke, unable to make another appointment to install dryer (They've been "looking at the schedule to determine availability" for 2 days now).

Sales rep was totally useless when I went back to the store to try and find a solution. Super aggressive with me and his coworker, who was trying to help. He also gave me inaccurate information, which I'm lucky I did not use, or it would have made matters worse.

I had to purchase a $120 kit for the installation (from another company, they don't carry what is necessary to install their own appliances!) as I need a side vent to be installed. That's like buying a car with no wheels. Kit should be included, or at least available in their stores.

"Bad service" doesn't even begin to describe my experience. I'll never buy anything from The Brick, ever again.

Last june 2020 purchased heinsen fridge. The fridge temperature gives different level of temperature. I called the techication 3 times and when they came they scannes the fridge and the temp gave different temperature every spot. They were hesitated and said nothing. They said thats how the fridge is.

I don't normally shop The Brick because of its shoddy reputation for product and sales support. I recently was in the market for a Murphy bed and saw one on a sales flyer. I went to the Winnipeg, Kenaston location and met up with sales rep Roy Tia. While that location didn't have the item on the floor, Roy worked hard to answer all my questions about the product. Later that day, I was contacted by the Kenaston store and advised where I could see the product in another Winnipeg location. After viewing the floor model and comparing the exact product with a number of on line sources, we found the Brick's price was very competitive. We decided to purchase the item from The Brick and Roy worked with us to seal the deal and ensure that the item was available at the distribution centre when promised... this required him to spend some of his day off in confirming the arrangements to ensure my pick up experience was positive and productive. Pick up at the Distribution centre was friendly, efficient and competent. We'll see how the product works out at home (we just received it), time will tell. This has been a positive experience due to the diligence and professionalism of Roy Tia... good job Roy!

I love to purchase from brick (Ottawa West) because of sales person THASNEEM BEG, she is very knowledgeable about her profession and gave very excellent guide person for fast time buyer even though other regular customers. Me and my family and friends members went to Brick because of her service. We purchase our every single product form Brick.
I believe Brick will make more and more Thasneem BEG in his every store. We wish Thasneem Beg happy and healthy life.

We've purchased a stove that had to be replaced 3 times because the service tech, after looking at the stove, said no parts are available. The stove was 3 years old, so we had to order another at extra cost to us. We got the stove and when we turned on the oven it got so hot on the outer surface that it was dangerous. We call for service, stove needs replacing, at again extra charge to us. What's the point of having a warranty if it costs us money? The frigid we purchased at the same time had dents in the door, we called for service, tech said they didn't put enough insulation in the door, six doors later there's still a dent in it? They were both LG. Now to the leather chairs we purchased, broke after 6 months, called for service, tech brought parts to repair, fine, one month later they broke again. Service tech comes, now no parts available, we have to purchase new chairs. The only problem is that we need to spend another $1000 to get similar. Again what's the point of getting extended warranty when it's going to cost to get a replacement. So we headed to the store and confronted the salesman who brought the manager, the manager said we don't refund money which at this point is what we want, at which point he turned and walked away, not resolving anything. The brick is the most useless retail store ever! Don't waste your money. Now we're stuck with broken chairs and nothing to replace them with unless we spend another $1000. I hope head office reads this and does something about it. We are extremely frustrated at this company.

I have bought all of my Appliances/Electronics/Furniture over the year from the Brick and have always received outstanding service. My most recent purchase was a Sofa and Love Seat. The price was excellent (on sale) and it was "Made in Canada" which also sealed the deal. I was skeptical at first because I thought I would be waiting months for my furniture delivery date due to 2 years of Covid and lack of Merchandise. To my delight the sales rep "Zane Little" indicated that the Sofa could be delivered to me in 5 Days! It arrived and set up speedily and efficiently by the Brick Team. However, the Love Seat could take 2 weeks to maybe October or November to arrive. Zane said he would see what he could do and try to hunt one down in the warehouses across Canada. I just received a call today and my Love Seat is ready for pick up June 7th! Thank you Zane Little, The Brick Victoria Langford for an
AWESOME JOB! Judy Selina - Victoria, BC

I seen this Love Seat on the Brick Website and went to the Store to Check it out.
Vakey Joseph (Sales Consultant) Lowered the Price with Warranty and Delivery.
A $300 savings from the Price on the Website.
Its worth going into the Store to Discover the Savings.
Thank you for the excellent service!

Kerri P was very helpful. After I called my store unsuccessfully many times, she was able to look up my account and make the delivery changes I needed in no time at all. Very thorough and friendly.

The brick changed so much, customer service is terrible, when you call to ask a question you can't even understand the person on their end, you ask for someone else you get the same accent you can't understand at all, you go face to face with the staff a scruffy girl on the answering desks, her hair is not even brushed and the gum in her mouth blowing bubbles, I had to repeat myself 4 times for her to understand me, I repeated my phone number 3 times she still had it wrong, for the brick to pay half the wages for emergencies to save money they sure are losing lots of locals businesses, the last experience I had with them I was angry yelling out words for her to understand, while I was there another girl came in screaming and cursing at them for the same problem, this is my last time buying anything from the brick and I will spread the word everywhere's.

We purchased a 3 seater + a 2 seater sofa set in December 2021. After 6 months, the fabric started to show lint. I've attached pictures from every angle to show how bad it has gotten in just 6 months. We are just a family of two so you can imagine how poor quality this fabric must be.

I did not panic as I knew we had taken the so called "5 year brick warranty", by paying an additional charge. When I went to the brick outlet in Edmonton South Common, the Store Manager told me that it is usual for this type of fabric to show lint after 6 months, which he described as "Pilling".

I inquired as to why does Brick sell such a product if its not going to maintain its appearance and quality even for 6 months, I got the following responses from him:
- "that's how it is, I just work here as a store manager"
- "I bought the same sofa/fabric for myself, faced the same issue and Brick never returned it. I had to just flip the cusions to bear with it."
- "No the warranty you bought does not cover any such thing"

Brick should never sell a product that won't even last for 6 months, let alone 5 years (the extended warranty period that I bought separately). You should not advertise such warranties with hidden Caveats that mislead buyers.

I was denied any replacement, repair or return. If their own store managers are facing such issues and openly accepting that they got stuck with such poor quality Sofa as well, Brick should recall these products, refund their customers and stop selling such poor quality products.

I purchased a whirlpool side by side refrigerator from the Brick!
After waiting months I received it in November 2021
The refrigerator stopped working in January 2023
Although I was extremely frustrated that the refrigerator stopped working and I lost all the food in the Refrigerator and freezer, I was relieved because I had purchased the extended warranty.
I contacted the Brick In January and they put me In Touch with the insurance company that I purchased the warranty with …through them.
It will be May in two days and I am still without a refrigerator and freezer … they came out and looked at the fridge In February and the repair has still not been made!
I am so frustrated…. I purchased 6 major appliances through The Brick when I built my house and when I really needed them to come through for me… they failed!

We had a sofa (sectional) the laying part was broken (wouldn't connect to couch), sofa chair had no padding in one arm rest. They brought us new pieces and never took the old.

I feel great pleasure in endorsing the Brampton Store Manager Mr. Ahsan and Customrer Service personals Mr. Rodney (Ron) and Ms. Nav Preet, for their high class customer service and timely action towards the purchase I had made. I strongly recommend these personals for speedy promotions and Best customer Service award. Thanks Zaidi *******764

I was in the store McAlester mall in the brick Richard was my sales person just want to give them big props awesome help very nice easy to work with fantastic customer service I'll give the man a five star for sure having sales reps like Richard really makes me want to come back and buy more products from the company very thorough explained everything in full detail helped and answered all the questions I need answered