The Brick

I needed a new sectional and have a very finite space. I first tried to buy from a local family shop, but they had nothing that would fit my space. I went to the Brick outlet in my town and was given the service of going to the counter and asking if they had anything that would fit my space No is all I received. Now I'm left with the internet, searching and searching. I find a six piece at the Brick that could have a piece removed and fit my space, as it was modular. I ordered and set up a delivery (that was extra). They allowed me online to pick a Saturday delivery, however, I get a phone call to rell me that they will deliver on Friday and Saturday was no longer an option. I had some vacation days left and took Friday off to have them deliver. They arrived with all six pieces still in the packaging that they would have been in the original port from which it shipped. They then proceeded to pop a piece through my door, damaging the door jam, shrugged and said "it won't fit". They left the pieces on my front lawn, had me sign their clipboard and left. This is furniture delivery? My door is no smaller than any other door. When I have had furniture delivered before, they would at least break down the packaging to a point it would get in the door! I managed, it is assembled and I am happy with the product. They do have good products but the service ( in my opinion, what makes us shop where we do) is, simply awful.

If you buy an appliance fom THE BRICK, your extended warranty will likely be with TRANS GLOBAL, one of hte worse companies in Canada. This means that you will have the time to grow old before your appliance is repaired. They are very difficult to reach, do not return calls, hang up on you and perpetually postpone the repair. Look them up and you will see. The technicians are not at fault for this. Most of them are friendly and professional. But because of their association with TRANS GLOBAL, THE BRICK is to be avoided.

MJ helped me purchase a range, on line, very efficiently. She was very friendly, efficient and professional. I recommend shopping at the Brick, and also ask for MJ.

We bought a Sofa and Chair May 21,2021 with the saleman promising the world. We opted for the 90 day interest free option and we had to apply for their Desjardins Credit card in order to have that applied. We have now payed off the full amount as we only did this out of convenience. WE STILL DON'T HAVE THE PRODUCT... and we have been told it won't be in until September 2021. We have now asked for a full refund and are getting the run around - Apply the refund to the credit card, cancel the credit card and then hurry up and wait for your refund.

Best advice buy somewhere else and save the headaches. We were promised initially to have it in or around the 15th of June then July then August and now September. Very disappointed with The Brick and will not buy anything from them ever again...

Purchased a sofa from the Brick and shortly after a year, the sofa cushion started to rip. No problem as I purchased an extended warranty, or at least that's what I thought. Contacted the Brick, they sent someone over 2 months later to assess it and yes, they said the sofa cushion needs replacement - waited an additional 3 months before I called them to find status on the replacement - they said the manufacturer no longer makes the product and they cannot do anything about it (including refunding the extended warranty or replacing the sofa) - NEVER will I shop the Brick again - Its another $#*!ty Canadian firm

I gave Trone Alixandra a 5 star for her professionalism, patience, product knowledge and excellent customer service. She went above and beyond to make sure I was left satisfied with my purchase.

They sold us a tv furniture that is exploded everything is pure garbage, when i ask for service NO ONE GIVES A CALLBACK THEY CALLED 4 TIMES SAYING MY NEW FURNITURE WAS ON IT'S WAY BUT I'M STILL WAITING AND THE BEST... NO REFUND! CHOOSE SOMETHING ELSE THEY WANNA SELL $#*! DON'T BUY AND PLEASE CLOSE THIS STORE IT'S $#*!ING RIDICULOUS! LEBOURGNEUF

The worst costumer service I've had in Vancouver. I've furnished 2 apartments and a house in last 4 years and used different stores but today was too much. 3 times before I was so disappointed but did not bother to waste more of my time on them. They delivered a wrong firmness mattress, the one I never bought (I went for medium they delivered extra firm) my hips are hurting in the morning. Went to exchange it and sales person Ramanjeet is looking me in the eyes claiming that I ordered firm mattress. I ended up paying $500 more for the soft mattress (for she charged me $700 more for the same firmness I've originally bought and I had to buy one with the less $ difference). Of course NO OPTION to return it, even though they said mattress came with 10 years warranty. Like my body hurting was not good enough reason for it. Did not bother to show or say that they are sorry that anything happened as a result of their mishandling but clearly looking at me as a highly annoying customer who doesn't know what she wants for $8,000 spent there! I have 0 star rating for warranties bought there earlier too but have 0 nerves to think about it past this review.
Good luck everyone!

We purchased a washer and dryer from the Brick.
It took many months to receive it due to supply shortages. This we understood.
However, once it arrived (5 months) later, the installation turned out to be the real problem.
The brick subcontracts this work to 3rd party vendors.
What shows up are 2 young individuals who are essentially glorified driver/movers and definitely not skilled installers.
Long story short, a few days after installation we started to notice a sound from our floors. Upon further inspection we found water seeping up between the floor boards.
They 'installers' had not connected the hoses properly and a small leak had been steadily leaking from the hoses for days and spreading under our flooring unbeknownst to us.
40% of our flooring is damaged and now we risk mold and mildew growth if we don't tear it up.
Our entire floor has to be replaced.
We tried to resolve this with the brick in a calm manner. But they have absolved themselves of any responsibility. We gave them a few options for resolutions that were acceptable to us and they refused them all.
Replacing the floor will cost more than the washer + dryer.
The brick does not stand behind their services.
Stay away.
Do NOT buy from the brick.
You will regret it.
Go to LOWE'S. Much better service.

Don't bother…. Purchasing at the brick is the dumbest decision you can make. They are great at saying "I'm sorry" because they need to do it so much and it means absolutely nothing. I had 3 different people apologizing to my and never resolved any issues. In fact, despite my continued insistence that I would not be available for delivery on their schedule…guess what… they phoned and said this is the only time that they can deliver. Once again I have to make arrangements to receive my goods even though I scheduled for earlier this week. They didn't show or contact us that they wouldn't be here and despite a series of call, emails and chat…."screw you customer, we will deliver when we say so suck it up!" Really is what we get. Customer service in general is in place to address and resolve issues…the brick, an opportunity to create additional issues. You are the worst brick organization and there is no way that you will ever see me, family or friends darken your doorstep. Not one manager had bothered to even contact me despite me insisting on speaking to one. You Suck Huge! I would have given a zero but there is not an opportunity to do so.

I got a bad from bricks Brantford, bed was bed from the first day, legs do not match, customer service was zero, you call and they tell you they do not know when they would get delivery of the new legs. The only time they were friendly was when I was about to buy the bed, afterwards they became rude to me. Telling me their manager is not in town and it would take weeks to get a new leg for the bed. PLEASE RUN AWAY FROM THEIR PRODUCTS.

March 7th, 2023
We bought a couch from The Brick 3 years ago and were talked into paying for an extended warranty of 3 years for $239. The sales lady told us that if we don't make use of the warranty after 3 years we will give you your money back. A couple of weeks ago I talked to an agent on the internet and found out that we would not get our money back; only a credit towards a purchase of something else. We were not happy with this lie of course, but we tried to make the best of it. So today we went back to the store to see if we could find something that we could use for around $239. We found 5 items but only the set of 4 seat cushions were in stock. The floor lamp would have to be ordered. After much delay they said that they had to check that the credit we had was still good and not claimed by someone else but that would take 5 days to confirm. After more delays came the shocker "Unfortunately our policy says that you have to spend at least $400 to get your $239 credit". We were so angry that we left the store after giving them a few choice words of advice. Needless to say we will never deal with the brick again. The brick is what you end up getting whacked over the head with in the end.

We were greeted by Abboud in boisbriand location and he was very helpful, knew his product details and was able to assist quickly. Amazing service! Thank you!

We made our purchase specifically because when we bought our couches 5 years ago, we were told that if we bought an extended guarantee but never made a claim, we could use the value towards a purchase in store. So, we made a purchase to take advantage of the situation.
We were told it would be delivered on a specific by the salesperson and the person who processed the bill. It was not delivered, and we didn't receive any call or email update.
We called and were told that the credit for the warranty was extremely complicated and would take more time for head office to process. Then, we were promised delivery the next week. Exactly the same result, except this time your phones were down most of the day and we couldn't even contact you.
We have remained loyal customers, have taken time off work to receive our delivery, and we don't even get the basic courtesy of any updates, confirmation, or a specific date. We try to reach out through all social media but get the same canned answer, "we're contacting everyone to fix the situation" with zero accountability or facts on resolution. We are extremely frustrated and feel like we have been taken advantage of, and have no confidence in the Brick. Never buying from there again.

I have purchase a Sealy Mattress from the Brick on cyrville rd on early sept 2019
On feb 2021 we notice the mattress thread on top all getting loose and side seems all falling off you can see the sponges we fallow up with warranty with pictures because it's under warranty for 10 years. Up until now we are in august 2021 sealy wont replace the mattress the brick washed there hands out when I try to call the store no one would answer the phone at the end the day Sealy agree to fix it in our home they set us up with a very independent technician he only service morning hour meaning If you have a bussiness you need to shot your door for his convenience I waited seven month nothing was it done wasted of time cause us a big headaches I made myself a promise never step a foot at the brick poor management

Worst experience ever. My Fridge broke down however, I had an extended warranty. After 2 months of back and forth with King and State (warranty company), I finally received a full credit (not typical for them to give) for my fridge.
The manager at the Brick- Cyrville location (Ottawa East) told me she'd contact me on Sunday with an ETA on my fridge, but never got back to me. I called several times to avoid having to go there in person however, they never answer their phones.
The Manager became disgruntled when I didn't want to accept a lower model fridge that was in stock and refused to even give me the floor model of my original fridge. After the back and forth disagreements, she basically told me that she is considering this matter resolved, that she will no longer be contacting me and cowardly put the task of any further communication about the ETA on my fridge on to one of her reps. She should give him her salary because I'm sure his salary doesn't reflect having to be the middle man between her and I and having to de-escalate this issue. My kids and I have not had a functioning fridge for about 2 months now and have no idea when we will be getting one.

We were looking for 6 dining room chairs and Jessie was very helpful. She found 4 on clearance and the other two were on sale, as well. We walked out very happy!