The Brick

Bought a tv and other things. Delivered Dec 31 2022.
Delivery person(s) unpacked tv and plugged in as per protocol. Leaning a 70" tv on the wall and never installed the feet. They leave. Packaging everywhere from other purchases plus the tv packaging we walk infront of tv to retrieve feet and install on tv they left leaning on a wall and tv falls over 15-20 after they leave. Called the brick immediately and they were here in hour or so to pick up tv. They didn't warranty it that day. I asked they pick up the remainder of purchase and 30 days later after numerous calls, stress ect they write to tell me they will not warranty the tv and finally picked up my couch and stove I asked to return 30 days prior! Referring to my purchase of a car that I drove off the lot and crashed! I had not even touched my tv at the time it fell! I touched my tv when I was picking it up off the floor where it fell from the wall they leaned it against!
Again they also insisted I go through my home insurance!
Picture of tv after I picked it up off my floor!

Dont trust the brick. I purchased a 55inch rca smart tv on sale july 1st this year and it broke 3 months to the day. Turns out it was on sale because the tv was discontinued. So when my tv broke they will not refund my money! Will not give me it store credit! I cannot purchase another tv on line! They stole my money! After dealing with client care sending all these pictures of the tv. Was told on phone to bring the tv back, when i went there to return it had to fight with three guys in the back saying they are not taking the tv after client care told me to bring it there! I was standing in the tv section looking at tvs a lady came over after a few minutes shoved her last bite of food in her smooth licked her fingers wiped them on her sweater said may i help you and looked at me like i stole her lunch. I tried explaining that client care sent them an email stating why i was there the manger did not and does not care i lost time from work! 400 dollars! And had no tv for 2 weeks! They stole my money and sold me something that was discontinued on purchased stoled my money!

I recently went to the brick in Halifax to purchase a new refrigerator. I was greeted warmly by a nice sales lady who listen to my needs. I decided to take a fridge from the clearance section as I did not need to wait for delivery. A few days later the delivery guys showed up took away my old fridge and placed my new one with no hassle. Until a few minutes later they called and said they refused to take my old refrigerator as there was a leak in the bottom. I was at a loss as this was my first appliance purchase and had no idea what to do with an old refrigerator. I asked them to place it by the dumpsters in my condo building which was just 100 feet away. Instead they left it on the sidewalk right in front of the main entrance to my building. They left me alone in front of the building with all my neighbors watching. The store was called and I was told that I'd have to deal with it myself. They were incredibly insensitive and created a hugely stressful experience. I was humiliated and received no reassurance from the store or the delivery folks.

I've purchase a Virtual Pinball Cabinet from The Brick but Dead on Arrival. I tired to troubleshoot myself and check loose cables, hard reset and factory reset but nothing worked. It booted up after I assembled it and loaded into the game menu screen but after 60 seconds the screen gone blank but the playfield TV was on just grayed out. So I contacted The Brick and an agent told me they do not cover exchange for "gaming items" after 6 hours of receiving said purchase. Not even given a 14/30 days period for exchange or at least 7 days protection. I was told to contact the manufacturer via email. Also I could not return an open product. The retailer hold no accountability after you received broken appliances or electronics and tells you to contact the manufacturer instead via email and there's no contact by phone. The agent also told me to read the manual to contact for further assistance but the manual said the retailer are reasonable for standard warranty. She didn't even read the manual at all.

This situation is absolutely unacceptable that there is no exchange before a 7 days period none whatsoever.

I ordered a desk in July 2020 and got it damaged still waiting on desk. I asked for my money back but want give it back. I guest once they got your money they don't care.

We recently purchased 4 appliances from the Brick and spent a good amount of money. We were supposed to have our dishwasher delivered first and they called the night before and gave us our delivery window from 1-4. The dishwasher was unhooked and ready for pick-up in the middle of the kitchen. The delivery drivers came to the house at 11:40 am a whole hour and 20 minutes early with no call to let us know, without receiving a phone call from them about coming early, where we could have made arrangements for someone to be there. Unfortunately, we were not there. I called the delivery service and spoke with two managers from the office and both informed me that the drivers were not coming back to deliver the item as it was out of their way. The service I received from both employees was very rude and unaccommodating. At one point I could hear the inappropriate laughter in the background. I told them we are planning on canceling the entire order due to the lack of customer service and how inconvenient this has been and one employee said "that's fine" I wish there was a way to make these employees in customer service a little more accountable for how they treat a customer. I understand things have glitches from time to time but, we as customers were not given the opportunity to make arrangements to receive our item.

I can not believe this! During the Black Friday sales, we bought a TV from their website showing the delivery date as Dec 3rd, and still contacting them weekly and hearing the item is not available in the warehouse! The worst is no matter which date we picked for delivery, as soon as I received the confirmation email, something was off! They mentioned in the email that we'll deliver the item as soon as it was available! WHAT?! If this is not a SCAM, what is it? You asked me to pick a date and then totally ignore it on your email?! I am going to put some research into how to stop this action legally! We should protect our society from this kind of behaviour since this could become a norm for us in many other aspects of life, so please let me know what the next step is if you had a similar experience. Not only this TV supposed to fill out our free time in the holiday, but now they contact us that we don't have the item until Dec 24th or early January. It's too late, THE BRICK, and I hope everyone understands what you are doing and not support your business in future!

The Brick is the absolute worst! Horrible Customer Service and Horrible, broken and crap delivery system. If you gather the data of your customers; regular house, townhouse, condo etc. If you live in a condo you have to book the service elevator for furniture delivery bed etc. How you can you confirm a delivery date but not a delivery time only until the day before the delivery to get a time. Most condos, the elevators would have been booked a week advanced so if I call a week advance to schedule delivery at The Brick it makes sense to get a time of delivery then as well so as to book the service elevator.

That whole system is flawed as per getting the delivery time the day before because someone else would have reserved the elevator so I won't be able to get my item delivered. Additionally, the worst customer service all around. Your employees sound like they are not getting paid or eating for the whole day, all grumpy with no empathy and interest in relating to a customer. You guys need to rework your delivery system and work on improving the customer service. Based on my experience, I advise people to refrain from using The Brick as I will no longer use them. I only realized your ratings are horrible on average over several review boards after my recent purchases. THE ABSOLUTE WORST! No way to select 0 stars on this review because 1 star is a blessing! 0/5 stars for me even though it shows 1 star on this review.

Bought a brand new fridge lasted 4 month broke in the biggining of December it is now Aprile still waiting for repair man to comeback to fix fridge he won't return my call every time I call the brick they say they will get him to call me but he never does one more month and my warrenty expires and then they will no longer send repair man to fix it so I'm pretty sure there just running out the clock so the brick scamed me for a thousand dollars on a fridge that only last 4 month then lied to me and never fixed it will never shop there again

I purchased a recliner on January 24th 2022, and paid for it in full. It did not arrive until the end of March. Unfortunately when the chair was delivered I was told I had 4 days to let them know if there were any problems. I called 3 days later because the back " cushion " slanted down on the right quite noticeably. There was also a dent on the right arm rest. After the technician came someone at the store called and told me that there was nothing they would do because the chair met the manufacturer's standards! I asked for the manager and another lady came on the line. I told her that I had specifically asked if the chair was Canadian made and had been told it was! The response to that was that the sales person was new and did not know where to look. I asked how that was my problem and not theirs and was told to prove I had asked the question! As it turned out there were no tags on the chair at all and no manual that they said came with it. The technician who came to the house had to open the chair and lie on his back to see that the chair was actually made in China. I'm 83 years old and can no longer go to that extreme to check the only tag there was! The whole conversation was rude and very upsetting and just kept going around in circles, so I asked for a refund. Again the person refused saying they did not give refunds just because I didn't like my purchase which I felt was defective but met their manufacturers standards! And the Manager had made his decision. So who had I been talking to? In my opinion a chair that cost $2,299.97 should be acceptable to the customer!

We had purchased a recliner chair and had some problems with it and tried to have it repaired by the brick a couple of times but it could not be fixed the right way, so I went to the store on st.James where we had purchased the chair from and spoke to Rob the manager there and he listened to what I had to say and then told me to go and look at other chairs they had and that he would exchange it for me with no problems or costing me more money out of pocket. He was very professional about it and so very understanding. He was about the customer and there concerns not anything else. Then Tina a sales person came along and helped me look for another chair which was great. Tina did all the paperwork for the chair and exchange, she is the kind of sales person you want to deal with because she was concerned as well and was so helpful about everything. She is also very pleasant to talk with and goes out of her way to make sure you are satisfied and happy. Rob also went above and beyond to make sure we were happy as well. So thank you Rob and Tina for everything you have done to make sure we were satisfied with everything. We will be back to shop again at the St.James Brick store and look forward to dealing with you again. We are really happy customers.

I went online on boxing day to buy a Serta Perfect Sleeper for the advertised price of $679.95. Since it was before noon, it qualified for free shipping too. When I went to check out, the site froze up two times. I tried later on the 26th and got to the checkout page only to find a shipping fee of over $85.00. I went on the instant chat to explain this only to be told if I wanted free shipping then I would have to buy the mattress protection package. ALL I WANTED TO DO WAS BUY A MATTRESS AT THE ADVERTISED PRICE BUT COULDN'T.

Possibly the worst retail experience I've ever had. I went into their store and was fooled by their sales agent thinking that their kindness was going to be an indication of my experience. Wrong. I feel cheated and conned. I bought five appliances there, spending over $5500 there. Three were either damaged, scratched or had parts missing and one never came. The only one that was delivered and seemed fine on arrival isn't working properly. They came by to get the three damaged products in early Dec 2020, after over a month from the delivery date. It has now been over three weeks since they took back their appliances and I have not heard from anyone even though they have three of the five applianced I bought and stated they would give me a refund. I haven't even received a refund for the product that never came. I have called and emailed the sales agent, the head of customer serivce and the customer service agent I was dealing with multiple times. I have heard nothing for weeks. Nobody has had the curtosy to contact me and say, "We're dealing with the matter and we will get back to you shortly." Nothing.

Great and quick answers from the online chat service with KERRIE P. More than expected, Kerrie was quick to clarify the delivery and installation on my order. Thanks again!

The brick company just want to give me $350 Sofa was broken when I bring it home each time they keep telling me they're still waiting for parts they're offering me the 350 I want my money back $2000 for my sofa which they don't wanna doear it's still waiting for parts to be fixed I do not want their 350 I want them to take this sofa back because it's over $2400 for it I need my money back and they keep telling me the parts didn't come the parts didn't come I'm a senior and I should not be made a fool

I placed an order back in June for a full set of appliances(so we could have them in advance, we had heard so many stories and terrible wait times). I have since received 2 follow up calls advising me that my order was completed and everything was in the distribution center in Halifax. In the beginning, we advised our sales associate Adam, we needed them by the end of September - early October. So, I received a call on Friday past, telling me my range was not ready yet and wouldn't be ready until end of October - and this was not guaranteed. I asked questions as to why, because they advised me in previous calls that it was in Halifax and it was secured on our order, and we would have it when we needed it. Adam suggested that another sales associate went into our order and changed the date of delivery that we needed our appliances for. He then went on to tell me that somebody from The Brick went into our order and took the stove that WE needed, and gave it to another customer as they may have needed it sooner then what we did. After going back and forth, I told him this was not okay and I was furious, as we have the appliances paid for in full and now we are moving into our new home without a range. (This is theft, this is not acceptable)
I then spoke to the manager Brian, who told me there was nothing he could do only suggest that we take a floor model, or to wait until our range arrived.

I DO NOT RECOMMEND buying anything off this company. I read the reviews before purchasing and I still put my faith into this company, as it is our first time purchasing and decided we would give them a chance.

I bought sofa set in 2018 with warranty. When you buy something they explain that buy our warranty it cover this this but a week ago we claim a issue they declined to solve the issue and said I can't use my warranty again and they are not gonna give the warranty money back too
But the manager at regent brick location was very very rude to us
We bought dinning table 2 weeks ago with warranty
So we said ok if you are not solving the issue then we will cancel or order paid cash worth $1785: he took one second to cancel out order he didn't even apologize to us for inconvenience
He was very rude to us in all the conversation
We decided to buy whole furniture for our house
We already chose to buy them on Black Friday
But we canceled all
And the manager didnt care he was like
Extremely poor in customer service
Of the team leader is like that what do you expect from other employees

We had a very pleasant experience at The Brick our sales person was Abdullah and he was very nice and hlepful. I would recommend him if you are interested in purchasing something from The Brick

We bought a matress from Abboud in Boisbriand and he was very attentive to the details we needed, he provided an amazing service. We will certainly go back to see him for our future needs