Hudson's Bay

In Nov. 2021 order a coffee maker and 2 months later still did not receive it! Ask for refund in early January, still did not get my money back as of Jan 28! Never deal with Bay again and advise everyone stay away from bay online shopping

Brothers and Sisters, be careful with placing online orders via The Bay, specifically ordering things from ABA Labels. This company is supported by Hudson Bay.

The order was delivered after 35 days but promised 7-10 days! I got an apology though and I was offered to send it back (it was a Christmas gift) and pay for the return. Then after probably another 60 days, I will receive a refund... they will evaluate the condition of a package, etc.
Well, there are many decent and reputable places to order any good clothes from, thank God!
Be careful, they will not respond to your inquiries and will just place a note to your order that it was delivered, even though it would not. You will invest some money in their start-up business but not receive what you need.

Stores will charge far less when their physical buildings are replaced by online shopping. I've decided to shop online always to avoid price gouging and overbearing security who follows you and is rude.

I've had nothing but troubles trying to make purchases through the website. The site is so inferior that I was just provided and error message for my payment method which was saved (and successfully completed) about 3 weeks ago.

The site will let you place things in your cart that appear to by in stock and then send an error message when the payment authorises... it doesn't tell you what is out of stock, so you must exit the checkout and edit/review your cart.

I also noted that the reviews for product sold on thebay.com are actually from sales placed in American department stores that carry the items... not from Canadians shopping in Canada.

Definitely a week online sakes platform. Definitely not reliable or user friendly. Definitely a bit sneaky manoeuvre with the reviews. Definitely not my first choice to deal with.

I submitted a complaint about a damaged expensive coat that I received online and got no response. It has been a month. Very disappointed about the poor quality of the Bay's customer service. I returned the coat the next day, however I believe it is unacceptable to sent merchandise that looks like it was drugged on the floor and is covered in hair. The Bay is not the same as it used to be.

If your package gets stolen, they blame the consumer and not the delivery company. Even though they're insured for events like this, they refused me a refund because a "delivery photo" was taken. Doesn't matter where it was taken, as long as there's a delivery photo taken, according to Hudson's bay, it's "delivered". Now the onus is on the consumer to burden the cost. Don't even waste your time calling customer service, they just repeat the same thing to you over and over again.

I would like you to share my experience with Hudson's bay. They did not issue the refund for returned items and still state that it was issued 5 month ago. However, the bank confirmed that I have never received the refund for this order. I will not spend any cent for purchasing at Hb again.

Went to the Bay cosmetic section today to buy some higher end products and wish I had not. The clerk was not friendly, hardly said a word when I said I thought she had given me a wrong color of foundation she got annoyed. I showed her what I have she said well this is the same? No clearly it is not. When she rang it in she did something wrong the computer shut down she walked away. We stood there she finally came back asked us to follow her where she told another clerk to ring it in under her. Not another word. My bill was not cheap my husband and daughter were with me and said why did you buy anything here. My daughter wanted me to return it all. In this day and age service is important I probably should return it all.
No more shopping there.

I ordered a purse from Hudson bay's store before Christmas 2021 and haven't received any update about my parcel and my refund yet and after calling their Customer care number they said my parcel was damaged.

I ordered the same purse again and this time i experienced the same problem. What kind of courier services they are providing to customers god's know. Worst experience ever i had.

I made an order online at the bay website. What the customer service man said after ordering online is the order to be on final sale. But in fact after chatting with one of their agents. The bay does not have a policy in hand for exchange or return for any order made online. They don't disclose it on their site. I will complain to the consumer protection act in my province. They claim to go and get a credit in store. I went to the store you get a lousy manager who refuses to do so, was arguing and rude. I argued with him for long then i said the F word which was not and clearly and not directed to him out of frustration. To get the matter finished he wanted to call security and made a big seen. No wonder Canadian companies cant compete and stay in business in our 21st century businesses. I wish them all to go bankrupt.

My friend bought a bridal gift (menorah) for my daughter-in-law online in August that cost $150! The menorah arrived broken.

Since then my friend and daughter-in-law have been trying to get it replaced. According to the Hudson's Bay, this item is from a 3rd party seller but you would not know that from going on the Bay's website where you purchase it.

The Bay has said they are having difficulty contacting the seller but would continue to do so and that a return label would be sent. That was well over a month ago and still no return label received.

How many times does The Bay think a customer should have to contact them? How does it become the customers issue when they receive a broken/damaged item from the Bay?

Been dealing with this for 3 months….the wedding has come and gone! Being such a large company, The Bay should be refunding the item and dealing with their 3rd party seller themselves!

Do not order online at the Bay. Their courier does not ship on time or at all for that matter. I ordered on December 10 and was supposed to receive packages by Dec 21 but absolutely no updates form the courier. The bay customer service is terrible. The agents purposely disconnect chat, ask the same questions over and over and do not provide any solutions

In the online store, It is impossible to remove an item from your basket if you change your mind. The search criteria makes it impossible to just look for a specific item and it takes forever to, find the item you want. In this day of e-commerce, having such a poorly designed online ordering system with no obvious access to help is inexcusable. This is the same disastrous issue that plagued
Sears just before they were closed down. Why?

Placed an order online. They sent me damaged items. They were final sales but their customer service asked me to return so they send me the refund. Not even they didn't send me any refund but also they don't respond any of my emails either. Filled a complain with authorities as they items worth near $500. They have the items and my money. Is that not called stealing someone money?
Never will but anything online from Hudson Bay again.

Hudson's Bay blankets are prized around the world and it is often, in my experience, that the people who most want to buy them live outside Canada. I have just been told that if I want to send this extremely heavy blanket to a relative in Ireland, I will have to buy it here and ship it myself. Can this be true? I really don't want to buy it from Amazon but you can see why Amazon is successful. The customer service guy tried to help but he was tied to a script and could not. He tried.

Maybe you could have special shipping systems for uniquely Canadian items to be sent overseas as gifts.
Pat

Bought a very expensive Rowenta Iron (269.99 plus tax) at The Bay, St. Albert in Feb 2023. It is only 7 months old and it started leaking badly about two weeks ago.

Took it back for an exchange or refund, but apparently their return policy is thirty days. Funny that was not mentioned when I bought it. Oh, sorry. On the back of the receipt in the smallest possible print is their 30day policy.

I now have a $269.99 paper weight. The cashier helpfully pointed out the 1-800 number to call Rowenta to see if they will do anything. Yeah, that always works.

I was, till today, a faithful Bay shopper. We are talking 60 years plus. This experience tells me that customer service or standing behind a product they sell is no longer in service. They seem to have forgotten that there are many other places to shop. That is where my money will be spent from now on.

Ordered 2 patio chairs online. Paid over $400 in total. Order was fulfilled from 2 different stores, one of which shipped the wrong chair. With no stock left to correct the error, I returned both chairs via Purolator. 10 days pass after the Bay received my return and still no refund. On the 12th day, I receive a refund for half of the total amount (they charge me for return shipping even though it's their error). After numerous telephone calls and many hours of my time wasted, they can't seem to figure out how they screwed up. As of today, I am still owed $212 and have no idea when or if I'll ever receive it. Don't know what else I can do other than warn others about purchasing from this once successful but now abysmal retailer. Avoid The Bay at all cost! You've been warned!
A footnote: All of The Bay's customer service is now handled by a call centre in the Phllipines so it's virtually impossible to speak to someone who actually works for The Bay in Canada.

Terrible customer service. A return was authorized and then they returned the item after several emails and phone calls because I had not received the refund. With Covid it made it impossible to make an in store return which was explained to the customer service representative on numerous occasions. Will never do business with Hudson Bay again, will shop from Simons, Nordstrom or Macy's. Ignorant email from customer service so called supervisor, which should be sent on a customer service relationship course. Advised them I would be writing this review but no response back. I guess they don't care about loyal customers.