Hudson's Bay

I purchased sandals July 2021. I was not totally happy with my purchase so I returned. I received an email after reaching out to the Vendor re: my return. I received an email with return confirmation number and amount that I would be receiving on my credit card. I then mailed out the parcel. Later I received confirmation via email of receipt of parcel. I waited patiently for the credit to be posted on my credit card. I called and was advised to wait another month as they are second party billing or some nonsense of this kind. Another month went by and NOTHING! I've been calling now for several months. Only to be advised now January 2022 that I was paid, partial payment to credit card and the remainder in points. I DID NOT PAY IN POINTS. After several phone calls and tons of emails going back and forth. I GIVE UP! I cannot reason with anyone that is NOT worthy of understanding my situation. All I wanted was the funds credited to my credit card that I paid out. Like any other purchase that was returned. I DO NOT UNDERSTAND WHY IS SO DIFFICULT FOR THE BAY - MARKETPLACE TO UNDERSTAND! I am not happy with the experience. I have NEVER experienced or had to wait months for a refund or deal with this incompetency. I will NEVER shop Bay - Marketplace again!

I've had an issue with a purchase/delivery that I've been calling about since November 18th, 2020. I have yet to get any kind of response. What I've encountered is:
• a plethora of "customer service" phone numbers, most of which pass me around to several options before cutting off the call
• even when I call the store directly I was passed around to several options before being cut off
• when I have managed to speak to a "customer service" agent, I've been put on hold and then the call is cut off
• when I just called and asked to speak to a supervisor rather than dealing with a front line agent, I was put on hold and then, you guessed it, the call was cut off
• I've had no responses to my emails… until I got something this morning to say "We're happy we were able to assist you in resolving your issue" – seriously?!

This kind of treatment, not unique to me, is shameful! I understand Tiffany Bourré issued a statement: "We aim to make each customer experience memorable and positive, including reaching customer service support easily". If this was truly a goal, which I'm not at all sure it ever was, the failure has been monumental. HBC has a CTO responsible for process improvement and yet one of the most essential customer experience processes does not work AT ALL! I dare say Kerry Mader and Stephen Gold should also be ashamed by the state of customer service.

I ordered a sofa through my local Bay in July and wad told it would be delivered in August. I asked to purchase the floor model and was told I could not. Two days before the expected delivery in August I was told it was delayed to October. I asked to purchase floor model again, told I could not. A couple days before delivery in October it was delayed again to Nov 5th. Then Dec 3rd. When I called in to the customer service they are completely useless and not helpful. All they do is regurgitated a canned call script but do not offer any solutions. They will tell you anything just to get you off the phone. She offered to bump up the delivery to Nov 26, how that would be possible was beyond me but I wanted to see what would happen. I asked again about getting a floor model from any store near me which was met with no response to my question, just a repeated regurgitation of the same call script.
To no surprise the couch has been delayed again, now to Dec 10th with no end in sight of whether or not it will actually arrive. No one will give any solid answers, and no one is willing to problem solve this.

I asked to speak to a supervisor repeatedly but kept being told they are all busy and then queue the repeated call script.

In October I called back to the store to ask about receiving the floor model instead, just to try to problem solve this mess and was surprised to find out they sold it. I tried asking the store if there's a floor model elsewhere that could be sent to me and was told they couldn't find out. Basically no one in the company is willing to try to make right a bad situation. They offer no solutions, just excuses while holding onto your money.

After the last attempt with the utterly useless customer service department I tried calling my local store and the store one town over - neither of their phone lines are working.

Best quality leather sofa purchased from the bay

Best quality service on delivery by the Bagdad company

I will never shop with this company ever again…very bad experiencethey don't deserve even the 1 stars.

I have never had any issues in the past but this time around Christmas I ordered a very expensive perfume order with multiple gift sets. When delivered I did not receive one item. I called and they said they can issue refund but I said I wanted they set so they said you can order another one while the refund takes place and the customer service rep issued a refund which he said would be processed in 7 days or so. Fast forward now I get the new item but now I have paid twice for the same item and only received one of them. I never got the refund for the old one. When I called the person said it's in process this was in January 2023. Then another two weeks go by I call and the person said oh this case was closed cuz the warehouse said it was definitely in there? How can it be in there when the box wasn't even big enough to fit the 4 perfume sets. This is over $600 purchase. I got upset and then was transferred to a supervisor who said she needs to get proof from them which she asked them for and told me to wait 72 hours. She said if after 72 hours they don't get a response then she will process it for me. I also sent her proof of the box the perfumes came in and how it's missing one perfume set. Like why would I pay twice for the same perfume especially after calling and speaking to rep to just send me the missing item they made me pay again. The supervisor said the warehouse isn't responding to her query so she will issue the refund. Now it's been over two weeks and no refund and no response to my emails. I can't believe a place like bay is scamming customers. I will never purchase anything from them and have told my family and relative the same. Boycotting Hudson's bay! Terrible and useless customer service scamming customers of their money.

I cannot believe you people! (YES both THE BAY and SITEJABBER $#*!ers!
Your website states: "You can check the balance on a Hudson's Bay gift card at thebay.com on our gift card page" but the link only brings us to the gift card page where we can BUY a gift card. There is NO WAY to check the balance! SO YOU'RE LYING TO US?! Your live chat is another waste of time. After filling all the required fields the chat tells me that reps are available ONLY TO BE TOLD THAT THE THREE REPS WHOSE FIRST NAMES APPEAR in the chat windows ARE NOT AVAILABLE and to leave a message!
OMFG You people at THE BAY are totally insane! CBC CTV GLOBAL BBB here we go. This THE BAY bull$#*! has got to stop!
This is what people say about THE BAY online:
Hudson's Bay has a consumer rating of 1.34 stars from 88 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Hudson's Bay most frequently mention customer service.
After calling your 1-800 number and punching in my THE BAY gift card number 3 times and being told that I must be having trouble punching in the numbers and FINALLY talking to a live rep, your fricking rep in India or wherever wanted to know not only my phone number but also my name! ARE YOU PEOPLE FOR REAL?! What planet are you priceless people from!?

I rate this american cowboy super 100 hudson bay a 0/1000. This bay is not on gang at all I will not be retiurning to hudsog bay. Ghastyly apple

I HAD TO PUT THUS IN CAP CUS WORDS CAN'T DESCRIBE MY DISAPPOINTMENT WITH THE BAY ONLINE PURCHASE. I PURCHASED A PAIR OF BOOTS ONLINE FOR MY SON FOR CHRISTMAS ON DEC 16TH AND WAS ADVISED THAT I WOULD RECEIVE IT BETWEEN 3 - 5 DAYS FROM ORDER DATE. MY PURCHASE WAS NOT DELIVERED TO ME AND WHEN I INQUIRED ABOUT IT, I WAS TOLD TO ASK MY NEIGHBORS IF THEY HAD RECEIVED IT MY MISTAKE, WHICH I HAD ALREADY DONE BEFORE CONTACTING THEM TO INQUIRE ABOUT IT. I DID NOT RECEIVE A CONFIRMATION EMAIL THAT MY ITEM HAD BEEN DELIVERED AND WHEN I CHECKED MY TRACKING, IT STATED THAT IT WAS DELIVERED AT 2:33AM BUT DID NOT INDICATE THE ADDRESS IT WAS DELIVERED TO. WHEN I INSISTED THAT I DIDN'T RECEIVE MY PURCHASE, THEY JUST BRUSHED ME OFF AND TOLD ME THAT THEY WOULD JUST REFUND ME MY MONEY WITHOUT ACKNOWLEDGING THE FACT THAT I HAD EXPRESSED TO THEM THAT IT WAS A CHRISTMAS GIFT FOR MY SON. THEY WERE RUDE AND NOT ACCOMODATINH AT ALL, KNOWING THE FACT THAT THE ERROR WAS ON THEIR END. I WILL NOT BE SHOPPING AT THE BAY.COM EVER AGAIN, WHICH IS SAD BECAUSE I'VE BEEN SHOPPING AT THE BAY FOR A LONG TIME AND THEY HAVE LOST A LOYAL CUSTOMER.

So I bought this dress from Hudson's bay, I didn't try it on in store which was my fault I should've done that. I took it home with me an try it on it didn't fit me properly and there was only one tag on it that I took off before trying the dress on and put it in the bag with the receipt. I put the dress on but it was too small, since am a gr 12 student am really busy with my studies so I couldn't return it right away, a week later I went there to return it. First they told me that it's not the same tag but there is no way that I had any other tag since it was my first time purchasing from there. The lady told me to wait there for someone else to come I waited 30 mins till finally the lady took me to someone else. She told me that they can't take the dress bag because it has an odour and told me to wash it and on top of that she told me that it wasn't the same price tag. I am usually a very introverted and calm person, if you don't want to take it back just tell me that, you don't have to tell me that I stink, y'all don't even sanitize your dresses after people try them on. It was the worst experience for me, I've never felt so embarrassed in my entire life, I asked for a bag and the person who told me I stink told the other person to not touch the dress, it was so embarrassing. NEVER GOING TO PURCHASE FROM THERE AGAIN I HOPE THEY GO BANKRUPT, is there any way to report them or something cause I don't want anyone to go through what I went through.

Une si grande compagnie qui n a pas un service a l a clientele on attend des heures au telephone et quand on nous repond ils ne sont meme pas capable de resoudre un simple probleme. Le pire si vous achetez un article a la baie et c est une autre compagnie qui fait l envoie vous etes foutus. Le rembousement n arrive pas et s il arrive il faut compter 2 a 3 mois. La baie ne s en mele pas et chacun nous renvoie a un autre service. La Baie devrait fermer ses portes car ils ne sont plus capable de gerer. PLUS JAMAIS LA BAIE D HUDSON

$#*!ing stupid store, $#*!ing stupid store. $#*!ing stupid store $#*!ing stupid store. $#*!ing stupid store, $#*!ing stupid store. $#*!ing stupid store $#*!ing stupid store. $#*!ing stupid store, $#*!ing stupid store. $#*!ing stupid store $#*!ing stupid store

Il n'est pas possible d'échanger un cadeau, soit un item acheté avant les fêtes, pour un problème de grandeur.