Hudson's Bay

Can't exchange two pairs of tights that are too small because of a final sale! I'm sure they have my size in store to exchange but it's not going to be an option. Will never order from THE BAY again.

EXTREMELY DISAPPOINTED

I bought a sofa and was told pick up would be December 6 and I would get a phone call or email. I'm still waiting, no one can tell me if the sofa is sitting there waiting to be picked up. When they check they say oh yeah I can see its there I'll send an email and confirm, then I hear nothing. Went into the store I purchased it at and was lied to from the "manager" that he would escalate the issue with the warehouse and I would be receiving a call from him or an email by that evening or the next day, it's now again been two days and radio silence. This is the worst customer experience I've ever had with a store. Their inability to resolve something that should be very easily resolved is infuriating. Don't lie to your customers and then just stonewall when questions get asked. One call center guy who I could barely understand had me on hold for 15 minutes while he "looked into the issue" then just disconnected the call. A good customer service rep would call back, they have my number, you have to give it to them before they do anything with your call so…. It's just the worst most Mickey Mouse set up imaginable. Avoid purchasing any big furniture item that you can't take from the store immediately.

I recently ordered high end cosmetics tool online to get SPRING code for 25% off and they offer apply Neo MasterCard to get 15% on the first purchase, after go through all process to approve the card but it won't allow the 15% combined using on my order, please hope the Bay should clear up this issue it's a scam or fraud to mislead the customer.

Great custom service s support from KENNETH REYES - The Bay Customer Service Associate. He was very patient, supportive, and guided us through each step of the way on their policies and our new purchases.

Ordered perfume on December 10th 2021 and their order handling department sent me men's underwear instead. I followed their return procedure and dropped the package off at the closest Bay store and informed by the manager on site that day that the 'online order' manager would get back to me. They had my ship to address right but the items inside were meant to go somewhere else. I created 2 return processes so far and they keep telling me I should call the store for to settle their own mess. Somewhere along the interaction they will stop responding to you completely unless you restart the process. Didn't know their return procedure is such a total mess and that they can be so incompetent! I never even received a single email from the so called 'online manager'. I assume the 'manager' on site that took my inquiry just threw the box away so she doesn't have to deal with anything about it! From what she was saying, it sounds as if their online order are handled by a totally different department than store orders which make no sense. I work for a company that handles phone, email and online orders and they make sure that all processes are handled the same way regardless of how the order was placed. I've totally lost respect for this company!

I seldom shop on-line and prefer in-store shopping; however, due to the current pandemic, I have on two occasions placed an order on line. As soon as I attempted to put in my personal information, all I received were invalid prompts with my email address, so was forced to use my husbands. I tried multiple times to get this corrected and was appalled customer service has now been reassigned to the Philippines. Not knocking this practice, however, on every call I made, there was an extreme length of hold times only to be told I would have to be transferred. Today I tried again, and received 3 transfers and one hour loss of time. There appears to be a language barrier and after several attempts to explain my problem, I abandoned the call. How sad that what was once a revered Canadian company with an outstanding reputation has lowered its quality of customer service. Problem still not resolved and I give us. It's unfortunate there are very few choices remaining to shop. I have been a loyal customer of the Hudson's Bay Company for decades!

Ordered an item on Nov 24 with free shipping to be delivered by the 28th. Here it is December 2 and the item is still showing as "order in process", which means it hasn't even been shipped yet! Chatted with customer service and they said they have sent a notice to the manufacturer and when they get a response they'll let me know. Not holding my breath. Going to cancel the order and get it somewhere else. DO NOT BUY FROM HUDSONS BAY!

Two words. Don't order. Only do it if you want to run behind them and beg them to deliver your order.

So I placed an order on the 29th of November and the expected delivery times were 3-5 days. I received the tracking number so I was tracking through Canada Post. It said that my order will be delivered by 3rd December. I thought "okay that was quick!" Then I waited for the order and nothing until the night, next day I checked order status again on Canada Post and it said that it will be delivered by 5th December. I waited and nothing! Then 7th December nothing! I had bought this for my friend for birthday it's 12th today and still order have not been received!

There is advertising on the bay's website for Lancome purchase with a free gift set. I placed an order close to $200, so I supported to receive one set of complimentary free gift and another gift (for purchase more than $150). My order confirmation said three items will be sent. When I received my order, only two items were inside, but the packing slip said three items were included. I took a picture and sent to the customer service immediately. The customer service emailed replied that they will check and contact me.
Three days later, I've got no reply. I emailed them again and asked for my free gift set, they said they did not have it in stock, the complimentary gift set was given base on availability. I was so so so angry. I checked the website everyday since, and found out they never took the promotion ads from their website. They either had the gift in stock or were lying continuously to other customers. I told my friend about it, and surprisingly found out the same thing happened to her two years ago. She stopped shipping at Hudson's bay. I also will stop purchase again from this liar.

I ordered furniture jan 22, arrival to b june 22, I called the week before arrival I was told everything was on schedule, I threw out old furniture and tv, painted and prepared room. Two days before delivery I was told there was a 3 month delay, but all furniture was in the garbage, I called numerous times, told to BORROW FURNITURE from local store, really, I was told by supervisor that I was lied to, when asked about delivery in june, the bay was told in may from the supplier, that furniture was delayed. They lied to me, now I have a supervisor Pat that said she will take care of the problem. Great. I phone her every day for three weeks, she wont call me back.
Dont ever purchase anything from the bay

I have been buying from the bay website for years, a few hundreds of $ every month. I never had a bad experience until just now. And this will be the LAST time i will ever buy from the bay. I ordered 900$ worth of stocks from the bay, which the stock were coming from their marketplace ( Aosom / Home com). I didn't receive 3 items worth 500$. Not only the supplier did not do any thing to make sure I receive my undelivered items, which were dumped by FedEx anywhere, but not to my door, also the bay did not lift a finger to come up with a solution. The bay customer service a woman who barely spoke any common sense language, situated in far away in another country named ROMAN RICK, said, this is not the Bay problem that I did not receive my order, I have to deal with the vendor Aosom/ Homecom who refused to replace the item nor to credit me…… but this company was selling on the bay website and I was charged to the Bay on my invoice.

Total scam, robbery and much not need headaches. We all know times are tough, but it doesn't mean the bay should go scam ordinary people with hopes they purchase items from so called recognized website 'the bay' and not only we don't receive the item, but they get such poor poor customer service by bay and scammers like aosom and homecom on their web.

No solution to this issue, just a bad taste that I will stop giving my monthly business to the bay by on line purchasing… and I will tell everyone about my experience at work, that this sharks stole my money and case closed just like that! Referring to the bay order no. *******754 so bay can trace their loss of future business from a loyal many many years customer.

Yesterday, I spent SEVEN hours on or by the phone waiting for any of FIVE HBC Customer Service agents in two different countries to authorize a Purolator return of two exceptionally heavy/unsatisfactory Ralph Lauren feather/down bed pillows which, at 75, I could not possibly lug to a postal station. Purolator actually received authorization to pick up shortly after my original call to South Africa but, without the label, I had to send the driver away. I recounted my major dissatisfaction to 6 Toronto friends on a ZOOM call and each one of them, through their own experiences, has lost faith in HBC. How sad!
I sincerely believe I am owed compensation from HBC for my frustration and my wasted day trying to get basic Customer Service.

The general manager of this Hudson's Bay location quite literally treats her employees like garbage. She power trips and bully's her employees and customers. I feel so bad for the women that work at the makeup counters, as they are told and forced not to speak with one another what so ever. I've been to many Hudson Bay locations all throughout Canada and this one has to be the utmost unprofessional & least taken care of. There were rats and mice found in few of the stock rooms which indicates how contaminated and unsanitary the location is. I don't wish to speak about the washrooms as well. Many of the employees complain that they suffer from anxiety and stress because of how they are being treated and even cry in the restrooms because of it. Another odd coincidence is that the younger & well favoured woman that get hired seem to have a harder time rather than the others. God forbid you come down with a cold or illness, that doesn't exist in the General Manager's world. You will be written up as sick or no show (skipping work). Lies were also spread that customers were at the booths of woman who were on their breaks to cause pressure to her workers yet when asked around, found out that indeed no one was actually even there. Think twice about joining this location.

Unprofessional online service mostly manager damn care of customer C, J S. RUSIANA
Last days ago I spoke to this guy he was so rude missed behaved Does not have a quality to satisfy the customer say some mean words I am recommending all of you to buy in the store Hudson's Bay has very good quality but not online

I'm not advising anyone to buy from them even the delivery is so bad…they are scammers,I spend almost a thousand this month and last month and every time I go there I use the reward card and I go for shopping and I wont to use my points so the cashier told that i I don't have points to redeem I was choked I will return all the stuff that I buy from them I'm not satisfied at all

On October 17,2023, I visited Bay Bramalea City Centre and observed an incident where a man was walking in the store with two heavy comforters. It seemed like some of the workers were cautiously observing him, possibly suspecting him of stealing. Eventually, one of the workers approached him and took the comforters to the cashier, while the man continued shopping.

The next day, October 18, I returned to the store to pick up a few items that were difficult to carry around. I placed them in a bag that I brought with me. Surprisingly, the same lady who had approached the gentleman on the previous day approached me and asked if I needed any help.

I must express my concern about this kind of treatment towards a specific group of people. It is unfair to target individuals based on their ethnicity. I had experienced a similar situation on October 17 when I purchased heavy items and struggled to carry them around without any assistance from the store. It is important to provide support for all customers, regardless of their background. Everyone deserves to feel valued and respected while shopping.

I Googled dark blue denim jeans The Bay Canada popped up I clicked on image and was redirected to The Bay's website I saw same jean image and price until I selected the same size as on the Google ad price jumped from $39.96 to over $79 The Bay WILL NOT honour the online price. I will NO longer be shopping at The Bay.