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Yesterday, I spent SEVEN hours on or by the phone waiting for any of FIVE HBC Customer Service agents in two different countries to authorize a Purolator return of two exceptionally heavy/unsatisfactory Ralph Lauren feather/down bed pillows which, at 75, I could not possibly lug to a postal station. Purolator actually received authorization to pick up shortly after my original call to South Africa but, without the label, I had to send the driver away. I recounted my major dissatisfaction to 6 Toronto friends on a ZOOM call and each one of them, through their own experiences, has lost faith in HBC. How sad!
I sincerely believe I am owed compensation from HBC for my frustration and my wasted day trying to get basic Customer Service.
Tip for consumers:
Be aware the HBC's returns are generally made through Canada Post for an $8 fee.
Products used:
I am returning bed pillows.
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