Theresa C.

I ordered a sofa through my local Bay in July and wad told it would be delivered in August. I asked to purchase the floor model and was told I could not. Two days before the expected delivery in August I was told it was delayed to October. I asked to purchase floor model again, told I could not. A couple days before delivery in October it was delayed again to Nov 5th. Then Dec 3rd. When I called in to the customer service they are completely useless and not helpful. All they do is regurgitated a canned call script but do not offer any solutions. They will tell you anything just to get you off the phone. She offered to bump up the delivery to Nov 26, how that would be possible was beyond me but I wanted to see what would happen. I asked again about getting a floor model from any store near me which was met with no response to my question, just a repeated regurgitation of the same call script.
To no surprise the couch has been delayed again, now to Dec 10th with no end in sight of whether or not it will actually arrive. No one will give any solid answers, and no one is willing to problem solve this.

I asked to speak to a supervisor repeatedly but kept being told they are all busy and then queue the repeated call script.

In October I called back to the store to ask about receiving the floor model instead, just to try to problem solve this mess and was surprised to find out they sold it. I tried asking the store if there's a floor model elsewhere that could be sent to me and was told they couldn't find out. Basically no one in the company is willing to try to make right a bad situation. They offer no solutions, just excuses while holding onto your money.

After the last attempt with the utterly useless customer service department I tried calling my local store and the store one town over - neither of their phone lines are working.