Hudson's Bay

I ordered 3 item on December which i ended up returning them because didn't fitt me.
I returned them first week of January and i got a confirmation that they received the items.
On the email was saying to wait up to 30 days so the return to show on my bank account.
I was waiting 30 days and then i called them to ask why the money haven't been refunded. They made a case and said that i have to wait 14 business days. Long story short i've been calling them back and forth several times and nobody solve my case. 3 months later and i haven't received my money back, which is unacceptable. I have lost my money for nothing, you guys are the worst to deal with.

I tried a dress that was under the price banner for 69.99. There were 3 identical dresses hanging. Took the trouble of trying them. Went to the counter and price read 134 $. Manager Hasán was called and he said the dress was probably misplaced. When I told him that they were three of the same. He goes, checks and comes back to tell me there were none. I did not buy the dress and I went back and took the picture of the rack where they were two dresses hanging. He not only lied to me but he was also condescending and unprofessional. Will not be going back to the bay at Square One. Honestly I'm turned off from shopping at bay.

Tried to return a Polo short without receipt. They told me they have to mark it 90% off, i. E. on $140 shirt I get $14. Outright robbery. They are still living in the 1990s. This was bought through their credit card but I was told they o not have records of anything. Sad story for the Bay. They will not last in business for long.

I do like shopping at the Bay and pretty good at not needing any help. If you need help forget, you can never find anyone available. That's managements fault.
Today I tried to call both the downtown and Metrotown Bay on the phone prior to going to make sure a specific coat was there. The phone in multiple department were never answered. I was using 2 phones simultaneously and going to each department. FINALLY I had got through to Sarah in the downtown dress department, who went over and beyond to help me on the phone and in person. The coat was too large so I repeated the process with Metrotown. I was finally able to get through to Helena, I have no idea which ladies department but she also went and look all over for this coat and put it on hold for me. These 2 women were amazing and helpful. It was refreshing that kind of customer service and I really appreciated their efforts.

Do not buy online from them, I got my package stolen because the delivery guy decided to live it in a non safe place, I have been fighting with them for 2 week now to get my money back. Every time I talk with them they say will be in touch in 48h, now they are telling me to call the police like the cop can somehow find my package. I have never seen this before it there responsibility to make sure I get my package.

I bought a pair of shoes for my daughter online and it was too small for her. When I took it back to exchange the size, the salesperson said it was a final sale and it can not be exchanged. I talked with the manager and also Customer Service without having any outcome. I asked for the store credit and they refused to give me anything. I will never ever do any kind of shopping at Bay. I am suggesting everyone not to do any kind of shopping there. I have never seen such poor Customer Service anywhere in Canada. I won't be surprised if they declare bank Korapsi soon.

So i ordered online some stuff like clothes, boots, sweaters and mask! I have missing the clique satin mask that's worth 30$! They said they can't refund me or even shipped another product to me! Telling me the weight is right! But i literally took photos and videos while unboxing it and it's obvious that i was missing the satin mask! I waste money for the product I didn't received! What a $#*!ing joke!

The worker with the tran ID 0892 ************** was absolutely amazing, he worked tirelessly to ensure that i was satisfied with my purchase and was very kind. I highly reccomend visiting hudson's bay not only for their amazing products but their even better staff!

I ordered a pair of boots as I try to shop Canadian as much as possible. I went online after 3 weeks waiting for them and noticed that they had been "returned." My credit card has been refunded for the entire price. I never received them to return them and now when I try to re-order them it will not accept my credit card. Poor service! Needless to say, Amazon will have them here in 4 days. I will not order from the Bay again

1. Never received online order but refuse to credit because they said an investigation is ongoing with the carrier. The fact that the customers never received their package does not matter!? (there's no logic to how their business is run).
2. The chat support is the worst I ever encountered. Constantly disconnects and have to start all over with a new rep. Every. Single. Time.
3. When I check on the status of the investigation, their reps will tell you that they will forward for an investigation and will take another 7 days! (basically back to square one with zero progress ie. My issue started April 25 and it's now May 10th= that's 7+ days and still didn't get my money back or offered to resend the package).
Based on this, you can see it's truly not worth shopping there because if something like this happens, your stress and frustration level will go through the roof!

I recently had a pressure to shop at Dior section of Hutson's Bay located in Hillcrest Mall. I was assisted by sale's person Raissa who was very pleasant and friendly. She is professional, well familiar with products and can give the best advise. Will definitely go back in the near future.
Inga

I've purchased a 900$ coffee table back in early October 2021 with the seller guaranteeing a delivery date by November 25th 2021. In late January 2022, after making 4 follow-up calls, I finally receive the table, but it's shattered in a million pieces. I politely ask for an exchange, but customer service wants to "audit" the pictures of my broken table before even talking about the possibility of taking it back. Therefore, I immediately send the pictures by email... A week later, I still have no news from customer service and I'm stuck with a 5'x5'x3' wood crate in the middle of my 600sqft apartment. I'm now in the process of having my credit card company refund the transaction as Hudson's bay is acting fraudulently at this point. If you're considering purchasing furniture, I strongly suggest looking elsewhere.

Even giving one-star is too much; HBC should receive ZERO stars. Stay away from buying from this company. Hudson's Bay will not honor gift cards and will not honor points used in the same sale. Terrible. Offering no customer service help. Wasted 3hrs with a total of 11 phone calls including a 42:56 minute placement on-hold, to which management never answered the call. It should not take over 5 days to place an order for one product using HBC points and a HBC gift card. Ridiculous. Stay clear of this company. Tried reaching out to media and IT HBC support but was ghosted -- with no responses to my emails.

Worst experience ever! Purchased a pair of uggs online from HBC, they apparently contract out their deliveries to a company out of Quebec Intelecom. Driver made one attempt, refused to give me 2 minutes to get to the door, drove away. Texted he'd return next day. Never made another attempt for 3 more days. I called customer service for delivery options, scheduled a new delivery date. Waited all day, no delivery attempt made. Checked tracking, showed my purchase was already shipped back to HBC!... what a joke! Never buying online from HBC again. HBC, please use a certified delivery company like UPS, FedEx, etc.

I had ordered two special mugs as part of a gift. One came broken and Canada post sent a notice acknowledging the break, so I thought, easy, the bay can get their money refunded (10.00, by the way) and they'll surely solve my issue in time. I was shoved off to some woman from some other country who had a child screaming in the background. It dawned on me that the Bay had outsourced their "customer service" to someone who would accept absolute minimum pay and would give the customer the runaround so they'd never have to deal with it. She kept telling me to take a picture and send it to her. I did! Three times! It still wasn't enough for her to resolve the massive ten dollar issue🙄. She spoke such broken English that I couldn't even understand her most of the time and when we were able to communicate she just kept telling me to send pictures. I kept telling her that I had sent pics but she was ignorant of it. I finally was so frustrated and angry that I just brushed it off and left it. It wasn't worth that much stress for a 10.00 item. But they lost a lifetime loyal customer over a 10.00 item and they didn't care. I used to love shopping at the bay and never understood peoples' complaints but I sure do now. That all happened two years ago and I've never been back. Several friends and relatives have also stopped shopping with them. Sad. The last big Canadian company is absolute crap.

The Bay states they have Easy Return... ummmm, hardly. Returns cannot be completed by curbside drop off (which is ok) - so you would think they would make it super easy to return items via Canada Post. Not happening - Canada Post is not an option, and a courier service is the only way. So, you have to drive to drop off your parcel... and pay $8.00. I think The Bay should take a page out of H&Ms return policy.

I have never had such poor customer service! WOW! The worst! The Bay has really gone down hill. WILL NOT be buying or even looking on line anymore! They've added Marketplace, and who knew you couldn't return it! SO upset! Now I have to pay to return a heavy jacket which will cost alot to ship. Never again for me and I've been considered a loyal customer for years.

If your package gets stolen from the bay, tough luck!

"We apologize for the inconvenience caused by missing your package. This must be disappointing. As your order was delivered to you as per your request, The Bay nor the carrier is liable for the loss.

We advise you to file a police report and submit that along with a claim to your personal insurance as this is now a case of theft. For future orders, please select an alternate shipping address, and ask for a signature when the item is delivered or the order completion in stores due to delivery issues"

Lol I wasn't even able to choose the option of asking for a signature.

"As always, thank you for shopping with The Bay and being a valued customer."
Sure, I have made many orders no issue, but when there is an issue no help..

I spent 2 hours shopping online and getting the discount offered on the website (plus the email that I had received for that offer). After I place my order, there was not provide. I contact customer service and get "apologize" for the inconvenience; the offer expired. I asked why it is still on the website and why I got the email again "apologize "for the inconvenience. Not the first time that I have an issue with the order. Unfortunately, I have a gift card, and I have to use it up. Otherwise, I don't even get close to this business. I wish I could get 0 as they do not even deserve 1 star—horrible customer service. The person on the phone is not even in Canada, and it is so hard to understand.