I made an order online at the bay website. What the customer service man said after ordering online is the order to be on final sale. But in fact after chatting with one of their agents. The bay does not have a policy in hand for exchange or return for any order made online. They don't disclose it on their site. I will complain to the consumer protection act in my province. They claim to go and get a credit in store. I went to the store you get a lousy manager who refuses to do so, was arguing and rude. I argued with him for long then i said the F word which was not and clearly and not directed to him out of frustration. To get the matter finished he wanted to call security and made a big seen. No wonder Canadian companies cant compete and stay in business in our 21st century businesses. I wish them all to go bankrupt.