Hudson's BayReviews 235

I have bought a Geox shoes for my toddler through their website. I didn't even notice it is final sale. It was just 20% off. Why would it in the first place as final sale for such little discount?
I contacted them after receiving the shoes right away and as any respectful company they should try to return or exchange if the shoes were faulty. It is size 8 which is supposed to be bigger than my son's foot and it turns out to be smaller and tight. The customer service did not even try to negotiate or try to compensate for that. It was a firm no return/exchange policy and they can't do anything. I am very disappointed. I have a HB gift card, I will use it and then I will never show up or buy anything from their company. So disappointing!

I purchased a pair of formal "Lucky Brands" boots with a regular price of $175 on Nov 17. I wore them out for a business function for one evening...one evening...ONE! When I got home and took them off, i saw that there was a hole on top of one of them, about 3 cm from the end.
Today, Dec 18, I took them back expecting a refund and was told that they would not do a refund in their condition because they couldn't be put back out for sale. I pointed out that their condition (the hole) was the reason that I was returning them.
He told me that he would give me a credit for today only and that it had to be used for shoes. I told him that the first pair was defective and that I don't want another pair of defective shoes. He was adamant that I could have a credit on shoes but else.
I used to like shopping at The Bay but now I say Don't waste your money buying anything there".

Bought some bowls from them online, came in simply single layer wrapped in a very large box with a lot of empty space, half of them were broken in the package.
Contacted customer service both through Email with photo and called, didn't get resolution.

16th Saturday December 2023, I went to The Bay "Chanel" counter to purchase a few things.
Three sales persons were there one was with a customer. The other two were doing nothing.
I said hi to the two that was doing nothing, no response, no smile they looked at me like, who the hell are you kind of an attitude.
I asked to buy a product the older sales person said they don't have that. The other one was a Asian person. She was like trying to tell me what kind of brand Chanel was how Chanel don't make new things.
I said to her I got a sample from Holt Renfrew N I'm looking to buy the full size.
While I was still talking to this Asian sales person she just left me. Didn't bother to excuse even. I can understand if I kept on asking questions. She was in such hurry to get rid of me. I was there may be 3 minutes she just didn't want to answer my questions no help at all. Those two sales persons very judgemental.
They treated me differently because of the colour of my skin.i was surprised that attitude from the Asian person.this happened at the Fairview mall point clair Montreal.
The hudson Bay needs to hire people with better values. The needs it's customers. Fortunately for the customers there are other shops that sell fragrances N cosmetic.
I just cut down my list from that horrible counter N went to Sephora who welcome the customers with a smile N treat with care.
They donsell Chenal products but there are other shops just as good as Sephora.thank God for that.
I've asked my family N friends not to buy Chanel from the Bay Fairview point clair.

I bought a sofa and was told pick up would be December 6 and I would get a phone call or email. I'm still waiting, no one can tell me if the sofa is sitting there waiting to be picked up. When they check they say oh yeah I can see its there I'll send an email and confirm, then I hear nothing. Went into the store I purchased it at and was lied to from the "manager" that he would escalate the issue with the warehouse and I would be receiving a call from him or an email by that evening or the next day, it's now again been two days and radio silence. This is the worst customer experience I've ever had with a store. Their inability to resolve something that should be very easily resolved is infuriating. Don't lie to your customers and then just stonewall when questions get asked. One call center guy who I could barely understand had me on hold for 15 minutes while he "looked into the issue" then just disconnected the call. A good customer service rep would call back, they have my number, you have to give it to them before they do anything with your call so…. It's just the worst most Mickey Mouse set up imaginable. Avoid purchasing any big furniture item that you can't take from the store immediately.

I found I couldn't access my shopping cart on the website. I emailed in, heard back and was given basic instructions on clearing my cache, which did not resolve the issue, and I was asked to call in for further assistance. I quickly called in and hung up as soon as the automated voice messaged stated that "wait times would be longer than normal." I responded to the email with a screenshot of the issue and all necessary information, and I specified that I would not call in to wait on hold.
An associate emailed me back asking me to call in to the same number.
I guess they don't read over there or something, and they seem to forget they make money off customers purchasing items.
Oh, well. I guess I won't be shopping there ever again.

Purchased a couch and expected delivery in 4 months. Sold my old couch a week before delivery date. Contacted customer service to find that it would be an additional 2 months before delivery. 2 months pass and I'm still waiting so I contact again and told it's still a month away. I'm now on holiday so I ask them to contact me via email so I can have a family member accept delivery. So they call instead while I'm overseas and I don't get the message. I phone again to arrange delivery and I'm told the couch is ready for pickup. While I've already paid for delivery I have to convince the bay that I've already paid for delivery. Problem solved so I think but I again have to confirm delivery and again told it's ready for pickup. If all goes well I'll get it Friday 8 months and 1 week after I paid for it.
Never again will I step foot in this store.

Please give back the reward points customer got from shopping at your stores, covid did not kill me so I am alive and need my points back. You also need better customer service, customer is waiting for a long time, then put on hold and then the phone hangs up. I got a case # and I can't get anyone to follow up on the case # you issued.

Tried to exchange items for a different size...was told no as it was a final sale. Last time I will purchase anything from The Bay

Fourth attempt to deliver the item and never get the item it is insane we changed the address and informed them

My mother goes to the Bay. The sales lady convinces her to get a Bay card. My mother has no computer. So she gives them her phone number and my e-mail. Her phone will not take digital codes. So I get a bill. I cannot pay it because I cannot get a 6 digital code sent to her phone. I went to the Bay and they would not accept payment. I went to my bank and the Bay card is not registered with the bank. I had to call the number on the back of my debit card. After 30 minutes I managed to get the bill paid. Staff need to consider that older people may not have computers.

I would have give 0 stars for their online platform. I bought 3 part online thinking I am buying them from Bay but its end up being 3rd party to which has no store to return these items.
Bay is trying to compete with Amazon? I don't think so, you can return items to Amazon without any cost but Bay leave customer to the mercy of original; supplier.

I will never shop again online at Bay.

I ordered an item online which came in the wrong colour. Called customer service and was instructed to mail it back and when received by the Bay a full refund would be applied to the card with which I paid. Instead I received a gift card. I did not want a gift card I wanted a credit so I called the Bay, The rep asked for the gift card # and told me that I would receive an email within 48 hours confirming that the credit had been made and the gift card cancelled. Instead I received an email that my request had been denied. No reason given, no method of response provided. I called back to customer service and the same process was repeated. Was told that the person I was speaking to could not issue the credit and that she were not permitted to put me through to a person who could. Again I received an email that my request was denied. At this point I went to e store (a half hour trip by subway). Customer service repeated the same process I had used with the same predictable result. Finally the customer service rep called her manager who put the credit through. I am giving two stars because with one exception everyone I dealt with was very nice and helpful. But they were without authority and the Bay made it impossible for me to speak directly to anyone with authority. I estimate I spent a least 8 hours. To get this refund. I would have been ahead doing a minimum wage job for those 8 hours.I used to like shopping at the Bay because customer service was so good. No longer!~ I will be cutting up my Neo credit card.

If your package gets stolen, they blame the consumer and not the delivery company. Even though they're insured for events like this, they refused me a refund because a "delivery photo" was taken. Doesn't matter where it was taken, as long as there's a delivery photo taken, according to Hudson's bay, it's "delivered". Now the onus is on the consumer to burden the cost. Don't even waste your time calling customer service, they just repeat the same thing to you over and over again.

On October 17,2023, I visited Bay Bramalea City Centre and observed an incident where a man was walking in the store with two heavy comforters. It seemed like some of the workers were cautiously observing him, possibly suspecting him of stealing. Eventually, one of the workers approached him and took the comforters to the cashier, while the man continued shopping.

The next day, October 18, I returned to the store to pick up a few items that were difficult to carry around. I placed them in a bag that I brought with me. Surprisingly, the same lady who had approached the gentleman on the previous day approached me and asked if I needed any help.

I must express my concern about this kind of treatment towards a specific group of people. It is unfair to target individuals based on their ethnicity. I had experienced a similar situation on October 17 when I purchased heavy items and struggled to carry them around without any assistance from the store. It is important to provide support for all customers, regardless of their background. Everyone deserves to feel valued and respected while shopping.

Bought a very expensive Rowenta Iron (269.99 plus tax) at The Bay, St. Albert in Feb 2023. It is only 7 months old and it started leaking badly about two weeks ago.

Took it back for an exchange or refund, but apparently their return policy is thirty days. Funny that was not mentioned when I bought it. Oh, sorry. On the back of the receipt in the smallest possible print is their 30day policy.

I now have a $269.99 paper weight. The cashier helpfully pointed out the 1-800 number to call Rowenta to see if they will do anything. Yeah, that always works.

I was, till today, a faithful Bay shopper. We are talking 60 years plus. This experience tells me that customer service or standing behind a product they sell is no longer in service. They seem to have forgotten that there are many other places to shop. That is where my money will be spent from now on.

I rate this american cowboy super 100 hudson bay a 0/1000. This bay is not on gang at all I will not be retiurning to hudsog bay. Ghastyly apple

Do not order online! Something is very wrong with their order and delivery system - you'll end working hard to get reimbursed for products you ordered but never received. I received the wrong order the 29th of August. Had to send the wrong products they deliverd to me back. Never delivered me the right products. $#*!tiest follow-up ever. Must of spent 6 hours of Mt time so far with this. Still no reimbursement the 21st of September. They are light-years away from competitors. Stay away!

Even giving one-star is too much; HBC should receive ZERO stars. Stay away from buying from this company. Hudson's Bay will not honor gift cards and will not honor points used in the same sale. Terrible. Offering no customer service help. Wasted 3hrs with a total of 11 phone calls including a 42:56 minute placement on-hold, to which management never answered the call. It should not take over 5 days to place an order for one product using HBC points and a HBC gift card. Ridiculous. Stay clear of this company. Tried reaching out to media and IT HBC support but was ghosted -- with no responses to my emails.