TGW

The order was delivered to the wrong address and TGW refused to provide a replacement or refund. Multiple calls and emails were placed to attempt to resolve.

Delivered order to wrong address, called literally 5 times, told I'd get a call back- nothing. Emailed 8 times, NEVER replied to. Will NEVER do business with this place (I am a several times repeat customer) AGAIN

Website still says my clubs will be shipped in 3 weeks. Has been 4 already. If I want information I have to dig for it. Website just says waiting for fulfillment. No "sorry it is taking so long". Or anything of the like…you would figure a big online retailer would have good customer service. The also refused to publish my review…that must be why all of their online reviews are so good. Right now I would give them a negative rating if possible.

I was given a gift certificate for TGW last xmas. I order golf balls in May of 2021. Apparently the Callaway Triple Track balls are back ordered for them for 7 months. It's now Nov of 2021 and still nothing. I've called several times over the past months to inquire and they just say they've go no stock and pending orders with Callaway. Funny though, they still have them "in stock" on their website. I posted a negative review on their website and they took it down within minutes. Friendly advise…don't order from TGW

I ordered a club in early December and they sent it with the wrong shaft. I sent it back to get fixed and they ended up losing the club. I just now got my refund back after 3 months of asking for a refund. They also double charged me for the club and I'm still waiting for the money on that as well. Don't go through TGW, go to your local golf store and order it through them.

I ordered 2 shirts and 3 pairs of pants from TGW. One pair of pants was the wrong size, I ordered 32 waist and received a 33 waist. Additionally, the 33 waist pants were the only pair that did not have tags on them, making me think they were a previously returned item. It's been almost a month since I sent the pants back and still haven't received a refund. Several TGW chat sessions resulted in "this has been processed, you should have received a refund, will send to accounting to get the refund processed today". So if I didn't keep following up would they have processed the refund? Very poor on their part.

This place has the most unreliable website I have ever bought from. Thinking the first time ordering was just a one time fluke, and the issues would never happen twice. I was wrong, and after a week of waiting to get the shipping confirmation, I went back online and saw it was never processed! I got online and did a chat with a live customer service rep, and they apologized for the mistake and told me to re order the item, and that the charge from the first order would "fall off". I told them that this was unacceptable and that I would go elsewhere for the item I wanted. I ended up doing that, but 2 weeks later (while on a work trip) I noticed that the order had not fallen off, and that it had shipped and charged to my credit card! Here I am a month later, and still waiting for the shipment to arrive. If anyone reads this review, go ahed and pay the 20% extra or full price from any other website! Learn from my mistake. Avoid The Golf Warehouse despite the enticing deals they may have.

The products I bought were fine but beware of their policies. So that they can show you a cheaper price they add charges later when you check out like their fuel surcharge. So beware when comparing prices. I also had to make several calls to get the pricing straight. I exchanged a product because of size and they wanted to charge me significantly more for the new size. I called at the time of exchange and they assured me they would only charge me the same price for the new one as the one I returned but guess what they charged me the higher price. Several calls later they still have not made the price adjustment. BEWARE!

I was misinformed about their return policy that's why on my review I gave them only three stars. Based on the correct information I now rate them a 5 stars. The returns are very easy and fast and the credit shows up with in a few days. Great company and I will continue to purchase from them.

Made my order on December 6th - golf apparel. 2 weeks passed - nothing. I contacted Customer Service - told me they would check into the delay. Christmas came and went - still no answer from TGW on my inquiry. I wrote a summary of what happened, and tried to post a critical review on their website - they informed me they would not post my review. 2 weeks later - still nothing / no response, no answers - nothing. Im convinced if I didnt pursue the matter, the order would disappear and be forgotten - they were quick to accept payment for the article however.

I ordered Titleist personalized golf balls on 3/23/23 and 20 days later... no updates. So I do the job TGW should be doing to find out my status. Raven can only say that there are issues. The issue that I have is TGW should be communicating these issues to their customers. If I had known I would be waiting 2+ months to get customized balls, I would have went back to PGA Superstore. Shame on me for not readint these reviews prior to engaging in business with a poorly supported company.

I ordered an "in stock" putter from them, but when I checked on the status, they said it was due to ship in 40 days. When I told them to cancel the order, they then immediately shipped it. I then noticed that they had reduced the price by $100 as a closeout item on the website. When I inquired about that, they informed my that my only option was to return the putter, which I will do, and not rely on their website or "services" any more.

Supposed to get 2-day shipping and they sent standard. Club now lost. They offered me the two day on my next order. Next order? Never in a million years. Reviews are all one star or 5 stars. Obviously the 5 stars are phony. Read them, you'll agree. These guys are scam artists. FedEx ground is just as bad. Had to put in a claim and it takes 7-10 days for an answer. What a joke. STAY AWAY!

I purchased a wedge from TGW and I asked for or selected the shipping that was no charge. It said a few days to ship like 5 or 7 or something like that. I am ok so far. I ordered the wedge on the 2nd and received it on the 20th. WHAT? That is not acceptable in today's world of online commerce. Is it? I went ahead and got the wedge elsewhere a few days ago. 3 days after I ordered. I will be returning this wedge. 18 days to get 1 club shipped from Kansas to Washington state is NOT good service. So, you decide is 18 days acceptable service?
It was not for me.

I placed a substantial order 5/27. I received shipping confirmation 5/31. I've been tracking the package as my husband was leaving for a golf trip 6/7. Originally it was scheduled for delivery 6/2. That was later changed to 6/7. For 2 days, it has been mia somewhere in Grove City. Ohio. Obviously it didn't arrive as indicated in time for its intended purpose. I've emailed these idiots 4 times and CRICKETS. Horrible customer service. I won't be shopping there again. Honestly, go Macy's. Excellent customer service every time I've dealt with them and equal product quality

Day 15 and no package! Customer service does not provide any helpful info. Shipping info online is never updated and package has sat someplace on eastern seaboard for weeks. Lousy customer service and I would never use this vendor again regardless of price or selection. This vendor is not helpful when you call and my next review will be to reveal how long it took to arrive. I'm guessing it won't be pretty...
Don't bother with TGW... they pretty much bite.

I ordered a pair of shoes. The box was severely damaged because they shipped it in a bag (WHO does that?). I immediately sent an email with pictures expressing my disappointment and asked for a new pair to ship out immediately since it was a Christmas gift. Two days later was told pics were supposedly they were too blurry (that's BS) and asked to send again. Sent the same pictures resized to fit an email better. No response for three days. On fourth, after asking again, the response was they could sent a plain brown box because they didn't have the shoe in stock. This was a Christmas gift which looks like I picked it up at the bottom of the dumpster. Corners were significantly crushed and the box fell apart when opened.

This is the first review I have ever written in my life.

Half of my order never showed up to my house (and never will). It took me a week of consistently calling and emailing customer service to get an explanation which still doesn't make any sense.

They ended up charging me over $400 for items that retailed on the website for $190. After hours of talking to different customer service reps, the most the TGW team was willing to offer was a $50 refund for the inconvenience...

So, at the end of the day, I was charged $350 for items that retailed for $190 on the website.

By an absolute landslide, this was the worst customer service and most poorly organized company I've ever purchased from.