Traci W.

I ordered 2 huge boxes of plants. 1 box arrived open with the plants exposed and dead or dying. The 2nd contained irises that were dried out and had no dirt. I've attempted to contact the company by email, phone, and Facebook to no avail. HORRIBLE CUSTOMER SERVICE!

I ordered a variety of irises last fall. Not 1 is viable. Customer service would rather play games with send me x, y, z. Every compliance comes with another request. When I tell a company that not a single item is viable, send a photo as requested, and they keep playing games, it's obvious they aren't going to honor the guarantee. I know know from reading numerous other reviews, this is exactly what they do. Save yourself the frustration and money and shop elsewhere

I ordered quite a few bearded irises. They were dead, not dormant on arrival. 3 had very obvious signs of iris borer! I contacted customer service in writing and have heard nothing. Not only will they send you inferior product - they'll cause an infestation in your garden!

I placed a substantial order 5/27. I received shipping confirmation 5/31. I've been tracking the package as my husband was leaving for a golf trip 6/7. Originally it was scheduled for delivery 6/2. That was later changed to 6/7. For 2 days, it has been mia somewhere in Grove City. Ohio. Obviously it didn't arrive as indicated in time for its intended purpose. I've emailed these idiots 4 times and CRICKETS. Horrible customer service. I won't be shopping there again. Honestly, go Macy's. Excellent customer service every time I've dealt with them and equal product quality

Don't shop here. I ordered 4 pairs of jeans. I pair was not included. I called customer service and was frankly told this was not an isolated incident! The company has yet to rectify the problem. I returned the remainder jeans over 2 weeks ago. No response from customer service despite email on their website. I've spent thousands with this company. As I explained to them, a $59 pair of jeans is not going to make or break me, but it's the principle of it, especially when their own reps say items being left out of orders is a prevalent problem. Shop elsewhere!

Shop elsewhere! Their jeans are very low quality and overpriced. Their customer service is the absolute worst! They do not honor returns. BUYER BEWARE

DO NOT WASTE YOUR MONEY. This company engages in a pattern of corrupt activities. Virtually every plant I received was dead on arrival. Their plants are literally thrown into a bag with no packaging materials for the plants. Then they ship via regular USPS so there is no telling how long they've been in transport. I order a lot of plants online and these people are by far the worst. They have what in my experience is a burdensome return policy. But I complied with it thoroughly, have everything documented, and they still refuse to honor their return policy. They don't even have an excuse as to why they are refusing to honor it. They think they are above the law. They are about to find out that they are not.

I have initiated 2 dispute resolutions and neither was satisfactorily resolved. They are incompetent and exasperating to deal with. People need to understand that they exist solely because businesses choose their platform as a payment method. They are not interested in making consumers whole, as was the my recent experience where I paid for items that I never received, but only to negotiate an offer so that the companies they are beholden to get something for nothing. You will get much better service and protection through your credit card company. And they charge you 3% per transaction for the privilege of not representing your interests. Doing what is fair or right doesn't even enter into the equation

I placed 2 orders Wednesday. Although the first qualified for free shipping, I paid the extra $9.95 for 2 day shipping. The second one I paid $5.95 for regular mail delivery. The second order arrived Saturday but the expedited shipping package didn't arrive until Monday. How much sense does that make? The company refuses to acknowledge how ludicrous this is and refund the $9.95 I paid for nothing! They are completely unhelpful and have lost a customer

Well jtv is back to charging ridiculous amounts for shipping. I have a $300 order in my cart and they want to charge $50 in shipping fees. Yes, you read that right. I called to complain but it won't go anywhere. I just read an article last week about how they are undergoing massive expansion to increase their business presence worldwide. I guess they figure their valued customers can pay for it. I, for one, will shop with their competitors until they go back to a more reasonable policy