Teladoc

Teledoc is an absolute joke! Needed a prescription for prednisone due to a gout flareup and it took freakin 4hrs to finally get it.talked to customer service multiple times and got the runaround and one even told me that I needed to pay for another visit to get another prescription sent😡🤬 the damn wannabe DEI doctor probably waited till almost quitting time to send all his scripts in while i suffered in excruciating foot pain. And to top it off he told me during the visit he would include a excuse for work the next day and i never saw it hell he probably forgot about it after 4 freakin hours and 100 patients later! I wouldn't go here to help my damn dog much less myself or family member. If there's ever a class action lawsuit on these aholes u can bet yor $#*! I'm gonna be in on it 💯.
Should change their name to TELECLOWNS!

They denied my refund request and filed the claim my insurer gave me a discounted rate Teladoc hasn't honored the discount after another request it wasn't even a large discount.

I have called customer service, the corporate office and emailed the "medical records" department and help desk over 6 times. I need the medical records of a deceased person for a life insurance claim and they don't have the decency to return calls/emails or even give information on how to obtain the medical records. The insurance company reached out to this company 3 times and received no response at all. The fact that they don't have a dedicated medical records department and instructions on how to obtain medical records is despicable for a "healthcare company". I have filed a BBB complaint.

Extremely disappointed!
The Dr was extremely rude…although he named all of his achievements and accolades I thought he was going to be the best Dr I ever had in my 62 years of life and have worked in the medical field for 20 years. But, this professional had his head up his rear end. He wanted to telepathically understand me without listening to me, the patient, about my symptoms and rambled on about his thoughts…

Terrible and useless service. Was lied to by the Dr and told no one was allowed to prescribe medicine for my condition until testing was complete but that same morning after consulting elsewhere was prescribed the medicine i needed within an hour. I even told him I had been through this issue before in the past and had been prescribed the medicine needed. Requested a refund and was refused so wasted money. Call on doc helped me with what i actually needed instead.

I read through Teledoc's website and saw they treat rashes. I have one related to a tick bite. No where on their website does it say that's excluded. So I made an appointment and paid $75. The provider came on quickly and said they can't treat tick bites. He suggested I try to get a refund and entered a note to that effect in the file. The customer service rep told me no refunds once you speak to a provider. So I just donated $75 to Teledoc and got absolutely nothing in return. Either give refunds or list exclusions. Otherwise it sounds like you're stealing from your customers.

I sent them a refill request in advance via their website with the name of the drug and pictures of my label and also the pharmacy I needed it sent to as well as the ordering doctor. They reviewed my chart and then decided to go ahead and call me and tell me they could not help me. I then asked the doctor to Not charge me and he hung up on me. They should let you know in advance if they're not going to be able to help you that way you can take your money and get your care elsewhere. They also know well in advance if it's something they are going to do or not so why call people back and charge them for no help whatsoever! Thanks, Neal.

I provided my medical history and requested an appointment for a uti. Within the minute the provider told me that my uti was complicated due to my two visits in the previous month, therefore he couldn't help me and I had to go see a doctor. This was not information I gave him. If he knew he could not help me then why take the call and charge me $56 for two minutes of telling me to seek care? When I tried to get s refund they said sorry no, that's the policy. Once you answered the call there's no refunds. They are absolute scammers and not there to help people with their medical issues.

The first time I used them was for a yeast infection, and they told me I needed to be seen in person and then hung up on me. The second time was earlier today, and needed to be seen for a sinus infection with lots of pressure and told me they couldn't prescribe me prednisone because I got it prescribed 3 months ago, wtf? And told me I should get an over the counter sinus pill, as if I hadn't already tried that lol.
So know my insurance is going to be charged for both these visits and they did absolutely NOTHING to help me.
Wow thanks for the great health care guys, really appreciate it.

I've had 4 out of 4 appointments as no-shows with 3 different doctors! Don't use this service for mental health/ psychiatric services. They will make you wait in the virtual "waiting room" for an hour and not show every-single time.

The urgent care was great. He was easy to work with and it was quick yet thorough. However, I had significant issues with the website AND spent seven hours on the phone trying to get my prescription to be sent to the pharmacy. There is no escalation to talk with management, you are constantly transferred to a voicemail box with NO CALL BACK on multiple occasions. I will NEVER use this service again. I cannot urge you enough to NOT use this service. Even tried via chat in my account - no response 9 hours later. WORST SERVICE EVER. I was super kind and respectful to every customer service associate yet got transferred to voicemail and then hung up on with needing escalation.

I have only used them a few times when I cant get any appointments a Cleveland Clinic. It appears to me that they associate with bottom feeders and in my opinion could not recommend them, Today they promised a visit within an hour and five hours later still did not provide service...then they have the audacity to text you to see if you still need service...did I get cured just by standing by and looking at my computer screen.

I had a phone visit with Dr. Binh Lieu and he hung up on me because I questioned his opinion. I had more questions for him and click, he was gone. I will never use Teladoc again. They denied a refund because the doctor said he was done with the call. Can you imagine if Costco treated their customers like this? They would have none left.

I think it's absolutely ridiculous that the clinic is unable to provide a doctor's note after the appointment. I was told that I should have requested the note during my appointment, however I did not know that my employer would require one. The reason they explained, is that they don't have a record of which doctor I've seen and would be unable to contact him. How can you not keep detailed medical notes? She also told me, even if she could get in touch with the original doctor, it was unlikely he would remember the details of our appointment enough to write the note now (3 days later)

Talked with a doctor for not even 4 minutes just for him to tell me he can't help my son and hung up.
I'm lucky it was a free session and I didn't have to pay 50 dollars just to be hung up on.

Not worth it at all.

Was prescribed the wrong medication. Had to go to the Emergency room and get the right medication, or it could've turned fatal. Called them to see if they were gonna reimburse me for the lack of responsibility with my life, and they just read the disclaimer and said there's no one I could speak to above them. Go see a real doctor. Waste of $100.

To even make it to the long list of therapists to choose from who will treat you like a check-list of symptoms, you will need to sign in; an impossible task since the "change your password" links don't work. The website will not recognize any new password despite following the process correctly. You can always try calling and listen to classical music keyed too high and a message every 30-seconds telling you that your wait time is 10-minutes...over the next 20-minutes until I decided to hangup and find real help.

I would hope that when service is provided online, the provider would invest in a functional website. Not so with Teladoc. I've learned that the website will only work on some browsers but recently had trouble scheduling basic appointments because of web issues on all major browsers. The web problems are very basic, but extremely frustrating and impossible to resolve. Each time my website froze or link didn't work, I decided not to bother and suffer through symptoms but I imagine many people don't have this luxury.

They are very unethical company who just want money from you. Please do yourself a favor, don't use this company. I used it for the first time for medication refill and they still charged me when the doctor did not give me a refill. And no, it was not narcotic or any of the meds that listed that they cannot refill. The call was literally 1-2 minutes. The doctor said they will issue refund. When i called the customer service they said no matter if they provide service or not, once the call started no refund. It's a thief. I will never use this and other people need to know how bad this company is.

I was charged $90 on my HSA card, but no services were rendered. I attended a booked session on March 7,2024, but the doctor never joined the session.