I have been contemplating making a review for a while but I figured, why not. About a week ago I had woken up from a very nice nap and upon waking up I sat up in bed and streched when suddenly I felt a sharp pulling pain in my upper back, now, I have a slipped disc in my middle back that usually only sends pain from the herniated disc downward so this pain was new to me. I figured I'll give it a day take a muscle relaxer for my slipped disc to see if I could just relax it and it'll go away. They next day I notice I can't move side to side unless I physically turn my whole body, red flag, so I schedule a Teladoc appointment so I could possibly get some insight to what might be going on and get a drs note for work the next day as I tend to lift objects of up 25 lbs and if I wanted to get better I knew it would be best if I had just rested and do whatever the doctor tells me to relieve pain. I was in no way drug seeking, I have prescribed pain meds for my back issues I've just never had anything muscular happen and honestly was in so much pain I just didn't know what to do because what I've been taking didn't provide much relief.
When it came time to get on the phone with Dr. Ta I was met with a very rude and condescending voice not asking but demanding my name and birth date. I'm aware this is to confirm my identity and have no issues providing that information, however, if you see someone is in pain it would be helpful to not be an absolute jerk. I shrug that off as it was late and I can cognitively empathize with on call, ER, urgent care type of drs especially at the end of the day. He then asked me what is wrong and I had told him the story I had previously mentioned, midway through my story he had interrupted me and in a condescending tone asked "you stretched in bed?" To which I replied "yes" he then continued on with his condescending remark "isn't that like uneven don't people usually stretch on the floor?" At that point I was unhappy, angry even, I asked for help and you're treating me like an idiot? I responded " yes me and literally everyone I know stretches in bed" he then just quickly responded "okay. What do you want from me?" At that point I had had it and just said " an excuse note I work hard labor and lift heavy objects" I didn't want his help anymore I wanted that note and for him to hang up so I could go in and get real help. Well….i did, I have a strained muscle in my upper back. Referal to PT and lidocaine patches as needed. It really didn't need to be that difficult, but he had made it that way.
So Dr. Ta, I hope you find a better profession where you can actually be useful to the people around you like you're supposed to be and if you can't do that, time to hang up your license and do something else. There was no need for your attitude and condescending nature. You're not making an impact and helping you're hurting.
I was recommended Teladoc from insurance and it's free me. A psychologist canceled last minute 4 times last minute after I had clicked on Y for yes to confirm my appointment!
One time their site said that she couldn't call for the phone visit at the times I chose so I picked another confirmed time that she could. This is so horrible, uncaring and such an unprofessional irresponsible thing to!
So I picked a new time and a new appointment was confirmed but she never called a fourth time and this was after I called and complained to the Teladoc customer service about this and they weren't that nice about it either!
I asked to file a complaint and I emailed them about it and left a message on their corporate office voice mail,but I never heard from then. I mistakenly tried to try this same psychologist again because when I looked up 3 of their other psychologists they have on their site to talk to,they got bad patient 1 star reviews on several different doctor review sites,she only got 3.
This last time I even brought my cordless phone into my bedroom on my little table right besides my bed so I wouldn't miss the call,and I hadn't slept hardly at all in months and I hadn't slept the night before but I made myself stay awake so I would get the call. I saw on my text message in the morning that my appointment was canceled again!
I called customer service and told a not that nice young woman about this and she claimed that the Dr.wasn't able to reach me, I have read tons of bad reviews for Teladoc including many who had the same thing happen to them by therapists on there and that Teladoc claimed the same bulls*t and I told her that I had my phone right in my room by my bed and that there were no caller ID notifications on my phone either.
The next day I checked my cordless phone's voice mail to see if there was any messages there about her trying to call me but there was none. I finally very mistakenly chose another Teladoc therapist who there aren't any online reviews of, but others just dealt with trauma in addition to other things but none said trauma and abuse so I chose her.
She did call me but I asked her if I can email my extreme horrendous case because it's too painful to explain it all and it's really complicated but she said I can't do that because it would post on the Teladoc site too. I asked her how long we had to talk and she said that this was just an intake for 30 minutes after that it would be 45 minutes.
She wanted to only do the intake interview but I really needed to tell her at least a good amount of details of my horrendous family scapegoat abuse so I told her enough for her to know and understand this,she wasn't a warm therapist from the beginning of the conversation and she incomprehensibly wasn't empathetic towards me,she didn't so what other people including other psychologitsts I have spoken with,How sad,how tragic,you really have an extreme,complicated horrendous case,it's really something that turned out as good as you did etc.
And she hung up on me after about 20-25 minutes! She never called back and I looked on my account the same day to see if there was any notes about this,there wasn't until the next day. And it only said that I need a referral for a in person care.
I had a phone phone appointment with a nutritionist but I was so tired from not sleeping I was asleep when Teldoc called me 3 times.
So I made an appointment with a different nutritionist who I did speak with and she was very nice but we got disconnected after about 15 minutes. She didn't call back but she did leave some links to some helpful nutritional articles on my account.
So I made another phone appointment with the first nutritionist that I missed the calls from, I confirmed my acceptance of this appointment but she never called so I left another complaint on the corporate office's voice mail,so far I haven't heard anything back,and I called and complained to customer service again.
Don't use their therapists for mental help.