Teladoc

Really easy to take your money with absolutely no results in your healthcare! What a scam and a rip off

Bad company!
May or may not be legit

Bad company!
May or may not be legit

Bad company!
May or may not be legit

Generally I always have great experiences with Teladoc, and I am not one to ever complain especially about healthcare providers because I completely understand the stress but this guy was over the top horrible. I'm a travel nurse, I have met and interacted with many doctors during my 15 years of being an RN. The doctor I just encountered from Teladoc was literally the most dismissive, rude, and aggressive physician I have ever interacted with. I've been traveling for 10 years and every time I go to a different climate I always get sick with congestion and allergy type symptoms that ALWAYS turns in to a sinus infection and ear infection. I came to Wisconsin from Tennessee 2 weeks ago to work over the holidays and without fail about 5 days ago I started having symptoms. I started having drainage from my ear that happens literally EVERY SINGLE TIME. I know my body and I know what works but this doctor, after my waiting 8 hours for him to even call me, completely dismissed my concerns, yelled at me, told me I was wrong and that he couldn't do anything for me and for me to go to the Emergency Room. First of all doctors like him are one of the reasons why our ERs are so overwhelmed in this country. He could have easily managed my illness virtually but chose not to and completely refused care. It was like he was offended because I am a nurse advocating for myself. I've experienced this same illness multiple times and I know what helps and what doesn't. Instead of listening to me and taking me serious and having compassion he was incredibly rude, aggressive, dismissive, and honestly mean and intimidating. Men like him do injustice to our healthcare system. If he is that mad about his career then he should find another job. His name is * and I'm assuming he obviously practices In Wisconsin since that's where I am at right now.

*Personal information redacted by admin

I used this service for the first time because it came highly recommended from colleagues. I didn't want to spend hours in the emergency room so I called them with concerns of strep throat. The first doctor told me that there's a 50/50 chance it's strep, and just to keep an eye on it for now and call back if it gets worse. I called back a few hours later because it did in fact get worse. The second doctor finally prescribed antibiotics but unfortunately they weren't strong enough so my symptoms worsened until I eventually went to the emergency room with completely white tonsils.

After 13 hours at the hospital and the worst pain I've ever had, the HOSPITAL gave me antibiotics and a 7 day prescription. Everything went well until I finished my prescription a few days ago. My throat started hurting again, likely because I needed to be on the antibiotics for a few more days, and I could see a small bit of white left on my tonsils. I called Teladoc to see if they could extend my prescription or refill it, and this doctor was the worst one yet. She immediately asked about my previous appointments with Teladoc, before saying she needed to look at my throat. She FaceTimed me and looked at my throat for half a second in terrible lighting, before saying it looked viral and I just need to gargle some salt water and didn't need antibiotics.

2/3 doctors made me feel like I was just asking for drugs without reason. Someone please explain how I was doing extremely well on antibiotics but as soon as I stopped, my condition started coming back again, but yet I don't need antibiotics?

I don't know how one gets high off antibiotics but maybe ask these doctors because they seem to think that's what's we do. They do nothing but gaslight you and waste your time.

Don't waste your time!
I scheduled an appointment with a doctor about a week out from the appointment date (1/12 at 1:30pm MT). The provider confirmed the date & time worked for her and even re-confirmed she would be joining on time at about 1:00pm MT. 10 minutes before the appointment was supposed to start, I get the invitation to the "waiting room" and joined. I then waited another 30 minutes for the doctor to join and she never did nor did she communicate she was running late or unable to make our appointment. She didn't even end up reviewing my medical chart until 3.5 hours after the appointment start time!
I have reached out 3 times to Teladoc customer service about this to make sure I will not be billed for the missed appointment and have received ZERO communication from them, even though they say they'll follow up within 24 hours and have 24/7 customer service. There are also no ways to communicate with your provider in Teladoc either via the app or on the desktop version, so I can't even ask her to delete the appointment off my dashboard. But the providers can communicate with YOU, though. What a joke and a scam.
When I commented on their Facebook wall (they have it locked down to where you can't comment or review them- you can only comment on their posts), I was told that they're experiencing longer than usual wait times and that if I send them a message, they'll have the next available provider call me. This is unacceptable considering I had a scheduled appointment with a specific provider. This was not a "walk-in" or last-minute request to meet with the next available provider. It was a pre-scheduled appointment that both myself and the provider agreed upon.
TL; DR- Doctor missed my appointment and I have had zero luck getting someone from Teladoc to assist me with making sure I won't be billed for the visit. Save yourself the hassle and try to find a physical doctor. Even with the risk of COVID, at least you'll get seen and won't be ignored.