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The company, despite some positive feedback regarding product quality and efficient customer chat support, faces significant criticism primarily related to service delays, poor product quality, and inadequate customer support. Many customers report lengthy shipping times, unresponsive customer service, and issues with order accuracy, leading to frustration and dissatisfaction. Additionally, concerns about censorship and biases in product offerings have surfaced, alienating certain customer segments. Overall, the prevailing sentiment suggests a troubling reputation marked by reliability issues and a lack of effective communication, which undermines customer trust and loyalty.
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When I finally got the product it was decent quality. March 9th (Sunday) I originally place my order and got notified that the expected arrival was between Mar 20th-24th. That was a little longer than I wanted, but given that it is custom printing I got it longer time. March 25th (Tuesday) - I reached out to customer support when there was no orders delivered and the tracking still showed them as "Printing". To which I got an auto reply saying someone would reach out within 24 hours. March 28th (Friday) - I still had not been contacted so I tried the online chat. The chat told me the products had been delivered when they had not even printed. Took me a while but I finally got to a real person (Jorge). Once I did he said they experienced an unexpectedly high volume of orders in late January which created a backlog. Jorge said they were "close to fully catching up on outstanding orders" and told me they could credit me back the amount I paid for shipping. At this point I granted more time. I could understand being behind temporarily and Jorge claimed they were close to being fully caught up on outstanding orders. April 25th (Friday) - I reached out again almost a month later because all of my order were still showing as "printing". I was connected with Alejandra who told me the orders were still in the process of being fulfilled. She gave me the option of cancelling the orders or adding them to a "priority tracker" I asked to be added to the priority tracker to see how long this took. She told me I would receive a new email with tracking information once these products finally shipped (no further tracking information was ever provided). May 7th (Wednesday) - I reached out again because I was still waiting, nothing had changed on the status and I had not received any additional communication. Alejandra replied and told me they didn't have an exact timeline but she would make sure to follow up on the progress. May 28th (Wednesday) - I sent an email at 9:32 a.m. saying I would like to cancel all of my outstanding orders since it had been almost 3 months since I placed the orders and I had received nothing. No response so I followed up at 1:41 p.m. asking to please get a response to my email. May 29th (Thursday) - Alejandra replied and said she submitted my cancellation request to the team in charge. Said the request might take 36-48 business hours (so over a week) to be responded to. She said she would be replying via email once it was complete and I would get a refund. June 3rd (Tuesday) - I reached out again because I had not heard anything back regarding my cancellation. June 6th (Friday) - I reached out again because I had not heard anything back regarding my cancellation. June 8th (Sunday) - Alejandra replied back saying she checked the status and my order was still in queue to be cancelled. She asked me to provide an additional 36 BUSINESS HOURS (Again almost another week) in order for it to be completed June 19th (Thursday) - I sent another email. Outlining in detail how long I have been waiting and how frustrated I had become with their company. I finally received my orders (without ever receiving the additional emails) at the week of July 1st. I can't give an exact date because I was not home and the packages were left sitting on my front porch. July 17th (Thursday) - I got an email from Bosco stating the orders couldn't be cancelled because according to their records they had already shipped. I can say with confidence this has been probably the worst online customer service experience I think I have ever had. And I also feel confident they ignored my cancellation request because they didn't want to refund the money for my product.
I ordered a sweatshirt from Teespring and the one I got had what was clearly a misprint. The print was fuzzy and looked double-printed: not at all what was advertised. I requested a refund and didn't get a response for 7 business days. Finally, they said I could get a refund, so I confirmed that I wanted one. At the time of this writing, 19 business days since I sent that confirmation, I still haven't received a refund. This is among the worst experiences I've ever had with an online merchant. Stay away. They're basically con artists stealing your money. I lost over 40 bucks for nothing.
Thank you for providing your feedback and we're sincerely sorry for the delay in response. Please feel free to head over to our site to be connected with an agent via live chat for faster assistance. You may also find our form here https://support.spri.ng/form/fan-contact/?utm_source=faq to be connected with an agent as we are always happy to investigate any issues that may arise.
We look forward to resolving this for you soon!
I have made designs about Mexican culture. And nothing on the designs have been copyrighted. However, every single time I make the design and launch the listing within 1/2 an hour, my listing is removed. It makes me wonder if Teespring has something against Mexico or Mexicans... food for thought. I'm currently looking for another site that doesn't have these biases
Thank you for providing this feedback and we truly apologize for any trouble this may have caused. Our creator experience team is always happy to investigate the issue and provide some clarification on the situation. Please feel free to contact them directly via email at creatorhelp@spri.ng with your account information so they can assist further.
We hope to hear from you soon!
This company is absolute trash. They impeded my ability to purchase and refused to deliver a T-shirt to me because it had the words God's Army.
They support satanism, pedophilia, human trafficking, and child porn in their content. It's no wonder they hate God.
Take them down, not for God and Country. This Nation is and wAs built for GOD and County and we the people not all the evil crap that this company wants too push down peoples throats
Would have loved to purchased a shirt from FCB, but you removed his Gods Army merchandise from your store. It's ok to print material that is blatantly racist (BLM) or has literal pornography, but the second you mention God, that's too much. Your ONLY job is to print stuff, not act as a sensor for those that don't agree with your liberal trash values.
No stars! Anti God company! If it's pro violence messages it's ok, but if it says anything about GOD, than your censored!
Amazing...you take down merch that promotes god, freedom and america...yet glorify hate, prejudice and satanism...yes, we know what the upside down cross means and so do you...not to mention pedophilia and the grooming of our kids...shame on you...will never purchase anything that comes from your business and i will make sure to spread the word...theres more of us than there are of you...
COMMUNIST COMPANY that won't allow the public to CHOOSE what they would like to buy! Apparel that has GOD'S ARMY, 17, Q or AMERICAN FLAG aren't allowed that will UNITE People around the world promoting a POSITIVE Message as they deem "unacceptable". But they WILL ALLOW Supporting UPSIDE DOWN SATANIC CROSS, RACISM, HATRED, LGBTQ, PRIDE FLAG, NAZI, PEDOPHILIA & CHILD TRAFFICKING! STOP SUPPORTING THIS EVIL, WOKE NARRATIVE! YOUR CO WON'T BE AROUND MUCH LONGER!
I have ordered two samples of my design. For three months, I have been unable to receive the order. The order has been reprinted three times! 3! Support cannot explain why their orders are getting lost in transit. When asked what will change after another reprint attempt, the support also does not respond. This is definitely a scam, as the orders have not actually been shipped. I do not recommend it to anyone.
We're terribly sorry to hear you have not received any of your orders. Our fan experience team is always happy to assist. Can you please contact us via email at fanhelp@spri.ng with your order info so we can investigate the shipping delay and provide a resolution that works best for you?
We look forward to resolving this for you soon!
Absolute scam. Ordered a print months ago, and it was still "In production" on the last day of the estimated delivery window. From order to delivery was supposed to take 6 weeks. Contacted customer services, and they offered a one-time replacement instead of a refund. Figured let's give it a shot, but the same "In production" nonsense for 6 weeks. Wasted time and money.
We're so sorry to hear you still have not received your order. Our fan experience team is always happy to investigate the cause of the delay and provide a resolution that works best for you. Please contact us directly via email at fanhelp@spri.ng or through live chat for further assistance. We hope to resolve this for you soon.
I had ordered a pullover hoodie. I received a pullover crew. And there are discolorations and some of the coloring doesn't match up with the design. I'm still waiting on a response from them even though they said someone would contact me within 24 hrs. It's been longer then 24 with the first email.
We are very sorry to hear you are not satisfied with the quality of our products! Can you please provide us with more information? Our Fan Experience Team is always happy to help. Please contact us directly via email at fanhelp@spri.ng or through Live Chat for further assistance. Thank you!
I'm writing this review as a consumer. I purchased a tank top with a design from one of my friends. It was very soft and the fit was great but after just two washes, the entire shirt is covered in pills and the screen printing is cracked and faded. The entire shirt looks like it is at least 10 years old after just two washes in cold water. The prices are very expensive for such poor quality shirts. I reached out to customer service and told them how terrible the shirt looked but never heard back from them. I will never purchase from Teespring again.
We're so sorry to hear there was an issue with the item you've received! We would be more than happy to offer a resolution that works best for you. Please contact our fan experience team via email at fanhelp@spri.ng with your order information so we can assist further. We hope to hear from you soon!
This is a totally sucks! It is a total scam! They ask for your credit card number so they can discard money from your account NOT add!
Thank you so much for providing this feedback! We know that the issues you've encountered have made for a poor experience on our platform - we are deeply sorry for this. We'd like to investigate this matter further. Please email creatorhelp@spri.ng with your account information so we can assist.
Our community theatre uses Spring for merch. I want to support the theatre and have mementos of shows my kids are in. The logo on literally every single t-shirt or sweatshirt I bought from this site has crumbled off in the laundry between the first and third wash. At first, I'd contact the company and let them know and they'd replace the shirt with another one that would crumble and fall off. Then they just stopped answering emails. I had to stop ordering- even though I love supporting the theatre and want the shirts- because it's a waste of money if you can only wear the clothes once or twice before the design fades.
The coffee cups and pint glasses do hold up, so I gave them two stars instead of one. It's just a shame we can't have the shirts. And a shame they stopped responding. I think they thought I was trying to get free merch but I just want shirts that last for more than one wear!
We're so sorry to hear the items you received are damaged! Please contact our fan experience team via email at fanhelp@spri.ng with these photos and email address used to place the order and they will be happy to provide a resolution that works best for you. They can also be reached via live chat for faster assistance.
We hope to resolve this for you soon!
I ordered a cottin hoodie on march 1.2023 & recieved my package today on 4.1.2023.
WRONG ITEM.
They sent me me a fleece crew neck pullover.
No number to call.
Never again
We're so sorry to hear you have not received the correct item. Our fan experience team is always happy to provide a resolution should any issues arise. Please contact them directly via email at fanhelp@spri.ng or via live chat so we can provide a resolution thats works best for you. Thank you!
I've waited 2 months for a shirt and it still hadn't even been shipped yet or produced. Now been waiting a month for a refund with no hope. This is a terrible company with a million excuses of why their service is terrible. It's not their fault but some other company even when you ask for a refund they blame someone else. DONT EVER BUY FROM THEM! WARNING!
Thank you for providing this feedback. We truly apologize for any trouble caused by the delay. Our fan experience team is always happy to provide a resolution for any issues that may arise.
Please contact us directly via email at fanhelp@spri.ng so we can assist you further. We hope to hear from you soon!
Same as the rest I've been reading, ordered mid January, got a notification on February 5th in process, then nothing. Now it's March 2, still nothing. No number to call or check. Total scam
We're sorry to hear you have not received your order yet! Our fan experience team is always happy to check on the status of an order and provide a resolution should any issues arise.Please contact us directly via email at fanhelp@spri.ng so we can assist you further. We hope to hear from you soon!
Purchased this Bondi rescue hoodie ($70+CDN + import fees) for myself for Christmas. Design started to fall off after 2nd wash. I always wash my hoodies inside out & cold cycle. I own 23 hoodies. Have never come across such poor quality. Very disappointed :( (pic are web pics vs condition now)
**Update: replacement or credit pending. Appreciated however still out import fees and was really excited for this hoodie.
We are very sorry to hear there was an issue with the hoodie you have received, Our fan experience team is always happy to provide a resolution that works best for you. Please contact us directly via email at fanhelp@spri.ng so we can assist you further. We hope to hear from you soon!
Ordered a tee shirt, delivery was estimated at 3-7 business days. 3 weeks later I track the package and it still says in production. So I sent an email and 3 days later I get an email back saying "our production team is working extremely hard to get your order in the next couple of weeks" so I said enough is enough and ask for a refund. Took another three days for an email stating that he had to make sure he could cancel with his production team before giving me a refund. This is where I got mad, it had been almost a month past the promise time, there is no reason a customer shouldn't get a refund at that point. I emailed back stating that and another 3 days later I got an email stating I would have my refund in 3-5 days. Still haven't seen the refund. If you want to wait months for a low quality tee shirt definitely order from these jabronis.
Thank you for providing this feedback and we truly apologize for any trouble this may have caused. Our fan experience team is always happy to investigate the cause the the delay and provide the best resolution for you. Please feel free to send us a follow up email directly at fanhelp@spri.ng so we can get this resolved for you right away.
Answer: I ordered a sweatshirt, the quality is ok and the printing is ok, nothing fantastic.
Answer: I've ordered from them twice. One was shipped 3 months after the order was placed and the other took less than 3 weeks. I wouldn't order any shirt that you need quickly.
Answer: Designing to Sell is free of charge. You determine your profit margin, based on the item(s) that you create. We charge a flat base price per productyou set the selling price and you keep the profit! Thank you.
Answer: We utilize multiple similar brands to ensure availability. We are unable to select a specific brand to be used for an order. However, if there are any issues with an item received we are always happy to offer a resolution that works best for you. Thank you!
Answer: AWe are always happy to offer a resolution for any item that is not printed or received as originally shown in the order confirmation. Buyers in need of assistance can visit our Help Page at any time, choose the "Contact Us" option, and receive a response within 24-48 hours. Thank you.
Answer: Sorry to hear that you had an issue with our checkout process! All orders are placed directly on our site, we do not currently offer assistance by phone. Our Team would be happy to review the item that you are attempting to order, please visit our Answers Page and choose the "Contact Us" option. Thank you.
Answer: All delivery time frames are shown at the time of submitting an order and can vary based on the requested product and delivery address. Please contact us directly through our site for further assistance. Thank you.
Answer: Our Customer Support Team is always happy to help! Please visit our Answers Page and choose the "Contact Us" option. Thank you.
Answer: Our Customer Support Team is always happy to help! Please visit our Answers Page and choose the "Track My Order" or "Contact Us" option. Thank you.
Selling made simple. Teespring is end-to-end solution to create, sell and ship products online. We handle everything from storefront to supply chain. All you need are ideas.
We sincerely apologize for the experience you’ve encountered and any inconvenience it may have caused. This is not the level of service or resolution timeline we strive to provide, and we completely understand your frustration.
We’ve followed up on your open ticket and are working to ensure this is properly addressed. Please know that your feedback has been shared with our team, and we’re taking the necessary steps to prevent situations like this moving forward.
We appreciate your patience and look forward to resolving this for you as quickly as possible.