EVERYTHING about this company is inferior. Shipping, product, and customer service. One customer waited 7 months to get their product. I had to issue a refund. Another customer sent a pic of their shirt and the printing was TERRIBLE, it took that customer 3 months to get their product. Don't try to cancel. They will make it impossible. It's been two months and I have still have not been able to get my account deactivated or the domain transferred as requested..
I'd give them 0 stars or negative stars if I could. Absolutely horrible and completely unreliable. If you give them money for a product, kiss that money goodbye. You'll never get anything from them but lame excuses about production issues. I ordered on November 7, emailed them on December 30, on January 30 and again on March 20, and have received nothing but hollow promises. Save your money. Go somewhere else.
We sincerely apologize for the frustrating experience you've had with us. We understand how disappointing it is to place an order and not receive your product in a timely manner. This is not the standard we aim for, and we are truly sorry for the delays and lack of communication you’ve encountered.
We take your feedback very seriously and are currently reviewing your case to understand what went wrong. If you’d like to discuss this further or need assistance with a resolution, please contact us directly at fanhelp@spri. Ng. We’re committed to making things right.
Horrible, horrible company. Just search on Google and watch the hundreds of YouTube videos from creators who've been screwed over by these scammers—I'm one of them. I'm honestly shocked YouTube is still letting these con artists offer services. It's a disgrace
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your negative experience and understand your frustration. We take allegations like this very seriously and are committed to providing quality service and support to all of our creators and fans.
We would appreciate the opportunity to learn more about your specific situation and address any concerns you have. Please feel free to reach out to our experience team at fanhelp@spri.ng
We strive to deliver a positive experience for every customer, and we’re committed to resolving any issues promptly and fairly.
I have been waiting for an order fulfillment for 2.5 months now and all I receive is apologies and "lip service". This is a scam and I will never order from them again.
Thank you for your feedback and we understand how disappointing it is to wait this long for your order, and we sincerely apologize for not meeting your expectations. This is certainly not the level of service we strive to provide.
Please know that we take your feedback seriously and are actively working to resolve your order issue. If you'd like, please contact us directly at fanhelp@spri. Ng so we can assist you further and ensure this is addressed promptly.
I ordered a sweatshirt from Teespring and the one I got had what was clearly a misprint. The print was fuzzy and looked double-printed: not at all what was advertised. I requested a refund and didn't get a response for 7 business days. Finally, they said I could get a refund, so I confirmed that I wanted one. At the time of this writing, 19 business days since I sent that confirmation, I still haven't received a refund. This is among the worst experiences I've ever had with an online merchant. Stay away. They're basically con artists stealing your money. I lost over 40 bucks for nothing.
Thank you for providing your feedback and we're sincerely sorry for the delay in response. Please feel free to head over to our site to be connected with an agent via live chat for faster assistance. You may also find our form here https://support.spri.ng/form/fan-contact/?utm_source=faq to be connected with an agent as we are always happy to investigate any issues that may arise.
We look forward to resolving this for you soon!
Ordered a Hocking Hills T Shirt off their Spring website and they couldn't print it right 3 times. They are beyond incompetent. Then, even though the issue was never resolved, they just decided to ignore my further request for help. Avoid at all costs.
Thank you for your review. I’m sorry to hear you had a frustrating experience, but we really appreciate your bringing this to our attention. Our fan experience team strives to provide exceptional customer support and were always happy to provide a resolution that works best for you.
Please feel free to contact us direct via email at fanhelp@spri.ng with photos so we can escalate to the appropriate department. We hope to resolve this for you soon!
I have made designs about Mexican culture. And nothing on the designs have been copyrighted. However, every single time I make the design and launch the listing within 1/2 an hour, my listing is removed. It makes me wonder if Teespring has something against Mexico or Mexicans... food for thought. I'm currently looking for another site that doesn't have these biases
Thank you for providing this feedback and we truly apologize for any trouble this may have caused. Our creator experience team is always happy to investigate the issue and provide some clarification on the situation. Please feel free to contact them directly via email at creatorhelp@spri.ng with your account information so they can assist further.
We hope to hear from you soon!
Had to exchange a tee-shirt gift for my husband and was so impressed with the help I received in customer chat. They were fast, helpful and it only took a few minutes. Also the shirt was very nice quality and arrived quite fast. I will order from them in the future.
I had an issue with product received and I contacted them and they immediately responded asking me what I would like instead and I replied back and received my new product within the month! I will definitely be ordering from them again! Great customer service with absolutely no hesitation!
It would be nice if we, the customer, could decide for ourselves if the images or words on products are offensive. Some of us are not offended by the words "GOD's Army" and would like to purchase shirts with this sentiment. I see other sentiments available for purchase that I find offensive and would never consider purchasing but don't argue with your right to sell them. STOP CENSORING with arbitrary definitions of what promotes violence. You've lost my business.
This company is a terrible company. I designed this for the loss of my brother and my sister in law got this version instead. Left is what I designed and right is what she got, remind you I lost my brother in a mass shooting. This was made in memory of him. How as a printing technician are you going to print the WRONG design and then say " eh, that's good enough" You had ONE JOB! She ordered five garments and ALL of them came out different. When my BF called, he basically was told to bleeping bad. What good customer service. ZERO STARS, DO NOT RECOMMEND.
Thank you for providing this feedback and were deeply sorry for any trouble this may have caused. Our fan experience team is always happy to investigate should any issues arise. Please contact them with these photos and order number directly via email at fanhelp@spri.ng.
We look forward to resolving this for you soon!
Ordered 2 t-shirts L size and needed XL. Ruel, my contact person handled the situation in warp speed and professionally, got them reordered & shipped faster then I ever experienced. A+ all around! Thank You Ruel :)
So I ordered two tee shirts and a sticker from Teespring, now Amaze, on March 10 with delivery date between March 23-27, but was over billed from my bank right away. Never received confirmation email. Luckily I took screen shot of order showing these 3 items. Sent email to customer service asking how to track order and got automated reply giving no information to track. Sent several more emails with no response. Package arrived April 4, with FOUR tee shirts and NO sticker! I'm not even going to bother trying to send the two extra shirts back to receive credit. With such lousy customer service, I see no point. These shirts definitely don't run slim as advertised either. First time in my life I've taken time to write a bad review but owe it to others using their site. The total billed to me doesn't even match cost and shipping of four shirts either. Doesn't anyone take pride in their jobs or care anymore?
Thank you for your feedback and we're so sorry to hear you received extra items but are missing your sticker. Our fan experience team is happy to provide a resolution that works best for you. Please contact us directly via fanhelp@spri.ng or via live chat for further assistance. We hope to resolve this for you soon!
I don't understand how tee spring can be rated so high. They are just awful. Then next time you see them in a Facebook add read the comments. None of them are good. If you spend a long time building a brand the last thing you want is Teespring single handedly ruining it for you with shoddy merchandise and poor customer service. I got a sample thank God, before going live with them on a big scale. One wash was all it took to have peeling everywhere on my logo T shirt. I just imagined how a customer would feel. I contacted Tee spring about the issue and they have yet to get back to me. You need to email. There is no phone number. So more fun for your former fans who have ordered something. Learn from me or pay the consequences.
Thank you for taking the time to leave us a review and I'm so sorry to hear about the wash issue with your shirt. Our fan experience team is always happy to provide a resolution for any situation. They can be reached through http://teespring.force.com/NewCase?l=en_US or through Live Chat for further assistance. We hope to resolve this for you soon!
Ordered a single item 2/27/23 and was to be delivered by 3/23/23 at the latest. It's now 4/4/23 and they have no responded to my emails nor is there any way to reach them. Order has been listed as "in production" since 2/27/23.
Were so sorry for any trouble caused by this delay. Our fan experience team is always happy to help. Please feel free to contact them directly via email at fanhelp@spri.ng or via live chat for faster assistance. We appreciate your patience and we look forward to resolving this for you soon. Thank you!
Buyer beware. If ur thinking of ordering from this company DON'T! I ordered 3 items from them. I received 2 tshirts (cheaply made). The sweatshirt never arrived. First I as told to contact shipper after that they said to wait 2 more days & they would refund my purchase. Now they're saying to wait 12 more days before they can refund. Order is already a week late & shipper can't find package. They don't care about customer satisfaction just making money by offering product then not delivering. Once I either get my sweatshirt or refund I WON'T be ordering from them again.
We apologize for the wait for your custom printed hoodie! We're glad to see that it was marked as delivered and please reach out to us directly if you have any other questions. Thank you.
After one purchase was made from one of my fans they cancelled his order after more than a month, once I tried to contact them to question about what happened they closed my account permanently without any further notice and refused to return my fund!
It was a canvas print
The way they deal with creators are horrible pulse stealing our money and closing accounts.
I would never advise any artist or creator to invest time in creating an account there
Thank you so much for providing this feedback! We know that the issues you've encountered have made for a poor experience on our platform - we are deeply sorry for this. We'd like to investigate this matter further. Please email creatorhelp@spri.ng with your account information so we can assist.
Purchased what I thought were stickers, and from the cost I assumed they would be of high quality. Shipping took over 2 weeks. What I got had no adhesive properties at all. After contacting customer support they resent my order of which I attempted to make sure I would be getting actual "stickers". After about 3 weeks I received the exact same non-adhesive "sticker". Since then I have been trying to reach support to return items for a refund. The only response I have gotten was when I go through a support link on website, i get the automatic reply that a representative will be getting back to me in 24 business hours which was a week ago. I will be contacting my credit company and filing a complaint with the FTC.
We apologize for any inconvenience and our Team is always happy to offer a resolution for any damaged items! A private message has been sent so that we may further assist. Thank you.
As a marine combat veteran I ordered the USS O'Brien DD-975 T-shirt. I ordered two. When they arrived I immediately noticed the word destroyer was missing the letter S. I emailed the help line. I was advised that I could get store credit. I asked for a name and number so I could call. I mentioned my concern that the shirts should not be sold with the error to veterans. I was told it was out of their control but that they agreed to refund my $49. I cannot believe they're still selling this shirt and that the designers are not correcting the spelling errors. Unbelievable. I'll never use this shady business again. No contact numbers. No integrity.
Bill DuBois
Semper Fi
We're sorry for any frustration! All items are custom printed as shown in our listing photos. Teespring is a user generated platform that allows anyone to design and sell products online. Over 40,000 products are created each day by people all over the world. If you are still in need of assistance regarding your order, please reply to the most recent email from our Team or reach out to us again through http://teespring.force.com/NewCase?l=en_US. Thank you.
Although the shirt I ordered looked great, it was very cheaply made. The first time my wife put it on the sleeve basically just came unraveled! I bought it for her as a present to wear on St. Patrick's Day but because returning it would not get me a replacement back in time for SPD, I just had to sew it up myself! I paid $30 for a shirt that was worth about $5. Total crap and I wont ever buy anything from here again!
We sincerely apologize that your item arrived damaged and we're happy to offer a resolution! Please reach out to our Customer Support Team through http://teespring.force.com/NewCase?l=en_US. Thank you.
Answer: I ordered a sweatshirt, the quality is ok and the printing is ok, nothing fantastic.
Answer: I've ordered from them twice. One was shipped 3 months after the order was placed and the other took less than 3 weeks. I wouldn't order any shirt that you need quickly.
Answer: Designing to Sell is free of charge. You determine your profit margin, based on the item(s) that you create. We charge a flat base price per productyou set the selling price and you keep the profit! Thank you.
Answer: We utilize multiple similar brands to ensure availability. We are unable to select a specific brand to be used for an order. However, if there are any issues with an item received we are always happy to offer a resolution that works best for you. Thank you!
Answer: AWe are always happy to offer a resolution for any item that is not printed or received as originally shown in the order confirmation. Buyers in need of assistance can visit our Help Page at any time, choose the "Contact Us" option, and receive a response within 24-48 hours. Thank you.
Answer: Sorry to hear that you had an issue with our checkout process! All orders are placed directly on our site, we do not currently offer assistance by phone. Our Team would be happy to review the item that you are attempting to order, please visit our Answers Page and choose the "Contact Us" option. Thank you.
Answer: All delivery time frames are shown at the time of submitting an order and can vary based on the requested product and delivery address. Please contact us directly through our site for further assistance. Thank you.
Answer: Our Customer Support Team is always happy to help! Please visit our Answers Page and choose the "Contact Us" option. Thank you.
Answer: Our Customer Support Team is always happy to help! Please visit our Answers Page and choose the "Track My Order" or "Contact Us" option. Thank you.
Teespring has a rating of 1.8 stars from 2,167 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Teespring most frequently mention customer service, poor quality and credit card. Teespring ranks 389th among Ecommerce Tools sites.
Thank you for your feedback, and we sincerely apologize for the issues you've faced with shipping, product quality, and customer service. This is not the experience we aim to provide, and we’re committed to improving.
We understand the frustration regarding account deactivation and domain transfer, and we’ll prioritize resolving these for you as quickly as possible. Please reach out to creatorhelp@spri. Ng so we can assist further.
We appreciate your patience and hope to regain your trust.