TeeChipReviews 1,765

I ordered a shirt from their Reading Across America campaign for an event I am attending tonite. There was plenty of time and the package arrived. Wrong shirt and wrong color. It is lightish blue and is for teachers. I looked for a packing slip to contact them and got nothing. Did some review and sent an email to Customer Service. No Response. Emailed again and a few days later, someone from there told me I needed to send a photo. Did that over a week ago and have heard nothing since. Their phone number is just a site telling you to wait or to email them. Right now there are 32 other people ahead of me on their phone site to speak with a person. I tried dialing one for a callback but that doesn't work either. Boo! Hiss!

Ordered a Game of Thrones shirt for a Halloween costume ( I work in a library). Took forever to receive it but it finally came - I wear an XL. I ordered a ladies 2XL (in case it shrunk when I washed it). I could barely fit it over my head. It said 2XLbut it was MAYBE a medium if that. I emailed them. They got back to me fairly quickly. Had me take pictures of the shirt with a tape measure for sizing information. Said they would replace it with a 3XL. I asked for a mans XL or 1XL but said it had to be replaced with a ladies. I have my doubts with the sizing. 3 weeks later I email where is my shirt I haven't received it or a tracking #. They responded we are processing your order. WHAT? You still haven't shipped it? So much for that idea for Halloween. DO NOT BUY FROM THIS COMPANY

Company is a disgrace, DO NOT ORDER FROM THEM. Customer service is non-existent, never receive any updates on why your product hasn't even shipped weeks after you order and they have a very devious cancellation flow:

1) Go to contact section of website and select "Cancel an Order" option along with your email address
2) Receive an automated email saying cancelling is fine, just to reply to that email with cancellation reason
3) Reply with cancellation reason to email
4) Receive auto-response that the mailbox does not accept replies

The company needs to be shut down, it is rated an F (the lowest possible grade) with the Better Business Bureau after 446 complaints in the last 12 months.

I would give 0 stars if I could, but then could not share my review. Absolutely horrible experience with this company. I ordered a shirt at the end of August and called to change the shipping address before it was mailed. The representative I spoke to assured me I was all set with the correct address. The shirt shipped on September 9th and here it is, October 11th and still no shirt. I spoke to a representative (after being on hold for nearly one hour) who completely understood my complaint and assured me that my money would be returned. I then got an email from another representative saying that was not possible - only a reprint could be offered to me which is no longer an viable option for me. I want my money back. What a frustrating experience. I would not recommend using this company. If you do, at least use a credit card so you can get your money back if what you were promised or purchased does not come through.

I wish I could give zero stars. I ordered a tee shirt from them on 9/8 and paid for it with my credit card. On 9/20 I received an e-mail from Teechips that my order had shipped via DHL and they gave the tracking number for that shipment. I figured that I should receive my package within a week. I am still waiting. I went onto DHL tracking site. I didn't type in the tracking number I was given, it did a copy paste of that number. DHL has no record of that shipment number. Nope. Today is 10/7 and I have called TeeChip, and it's push 1 for this or 2 for that, I just pushed the number 0 to try to talk to a human being. You are placed in line before you can speak to anyone. I was placed 15th in line to speak with anyone and my wait time would be about an hour.

I have contacted my credit card company and filed a dispute on the money TeeChip charged and received payment on my account.

Under no circumstances do business with these people.

I have been online for 3 weeks now. Ordered one mug, and they sent one to the shipping address and another to the billing address. Tried to contact them several times with long wait times of 1 hr. Or so. Asked for a call back, which I never received. Posted my complaint several times, filed a claim, and they said there was nothing they could do. They are thieves. Once they get a hold of your credit card number, that's it. I can't believe a company like this exists. I now have a dispute in with my credit card company. Don't make the same mistake I did. You will be sorry!

I was just getting ready to order 2 shirts... had my credit card in and everything... before I hit the pay now button... I decided to search reviews about the company and it's products. Glad I did! I can somewhat handle bad customer service... somewhat getting use to it nowadays. But, I can't stand paying a high price for poor quality. I am certainly not buying anything from them and I will tell others that were considering purchasing the same item. Glad I found this website! Thanks!