Nicole B.

Always great to deal with ships right away. Always had my items in stock. Sales are awesome!

Been buying my dogs food from there. $10 cheaper then in Petsmart. Receive within a day or 2 of ordering. Had an issue with some dog food that made my dog sick (grains allergy). No questions asked they refunded my order and told me to donate the food or throw away.

We order a lot from LL Bean. They stand by their products. If something happens tears, shrinks, whatever they will take it back.

Ordered a Game of Thrones shirt for a Halloween costume ( I work in a library). Took forever to receive it but it finally came - I wear an XL. I ordered a ladies 2XL (in case it shrunk when I washed it). I could barely fit it over my head. It said 2XLbut it was MAYBE a medium if that. I emailed them. They got back to me fairly quickly. Had me take pictures of the shirt with a tape measure for sizing information. Said they would replace it with a 3XL. I asked for a mans XL or 1XL but said it had to be replaced with a ladies. I have my doubts with the sizing. 3 weeks later I email where is my shirt I haven't received it or a tracking #. They responded we are processing your order. WHAT? You still haven't shipped it? So much for that idea for Halloween. DO NOT BUY FROM THIS COMPANY