Would be zero stars if this system allows - wait forever for items, then they only send part order, when you ask them where the rest of the order is they just send automatic answer that's its already dispatched! (meaning the first part only)
Their chat is useless - no answer for 10 mins or more, but then they will cut you off whilst you are typing in mid reply after just a few seconds - perhaps it just an automated system itself, because even though you give your order number in the question - they still ask for it again and again!
It's over 6 weeks and they can't even give an approximate timescale of when it will even made/printed - it's just a tee shirt!
From my experience, it's not a scam, but just an extremely bad company. I ordered a sweatshirt that was for an ugly christmas sweater party, and after waiting a month, i finally got it. Right away, i saw that the image size was not like how advertised online (covering entire front). Instead, i got an 13 inch by 8 inch print on the front. It was ridiculously smaller than what was advertised online. After spending the last week emailing customer service, they final said they can't do anything because they deemed the image size 'acceptable'. How the hell can you get away with selling something different then what was advertised. I should have looked at reviews before buying from this website.
I ordered ONE t-shirt. Somehow my order was changed to three t-shirts, which is what I received. For a month I've been dealing with customer service reps who have done absolutely nothing. All I want is an address to return the extra shirts I didn't order and get a refund of the money $50.00 plus dollars they now owe me. Really terrible company to deal with and I will never order another item from them.
Beware! I ordered a sweatshirt that cost $45.00 and was cheaply made and had a stain on it. Poorly made where steams show and horrible customer service who does not want to help you. Please don't waste your money. Go somewhere else!
Do not order and thing from them. I ordered a mask in April here we are June and nothing, asked for a refund they stayed they can't give me a refund because there site says in process! Customer service completely sucks this company is a scam to say the least very disappointed negative star review
Similar to other reviews, I ordered a print, and have no confidence that I will ever get it. It's going on two months without an update other than the "printing" status for my order. As others have said, artwork isn't original, it's stolen from other artists, and TeeChip doesn't deliver on their orders. Buyer beware.
I ordered something (just an ordinary mass-produced item, not personalized or anything), and then had some buyers' remorse and cancelled right away, within 5 minutes. First they said I could cancel the order by going onto my order confirmation page and clicking "cancel order" button. Problem was, of course, that there was no "cancel order" button anywhere on the page. So I wrote straight back and they said that the order could no longer be cancelled because it was "in production." NONSENSE. They have a warehouse in China full of them and just need to take them off the shelf. The "customer service" department keeps telling me they are "anxious to be of service." NO service whatsoever has been given and I am feeling very stupid for ordering from Tee Chip.
While I still like the printed graphic on the face masks and tank I bought, the quality is horrible. The shipping took about 5 weeks. The face masks ($15 each) are cheap, non-breathing polyester and are very small. The described-as "flowy tank" ($32) is sized for China, which is extremely small and didn't fit, little lone flow. Of course, I now find they won't take returns because they claim the merchandise is "custom printed" even though I've since seen it at other companies. It's one of the most disappointing purchases I've ever made. Lesson learned. The attached photos show the cheap fabric.
I have just placed my third order with TeeChip. I had absolutely no problems with either of the first two. It did take quite a while for delivery but it says on the website that Canadian orders add 2 weeks so that would mean a month. I'm sure it was around that timeframe. Both t shirts were great and my family loved them. I'm hoping this third experience will be the same.
No confirmation email ever came, no packing slip was included in my order of two t-shirts, the printing is low quality, and shipping took forever. The second shirt was offered on discount, and when I accepted, expecting to be able to review the details before placing the order, it just debited my account. At first, I thought I would just get a second shirt for my husband's birthday, and I could live with it, but when it arrived, it was a women's size 3XL, which no one here can wear. Business practices are not transparent, they won't let me return the extra shirt, and I will absolutely never order anything from this website again.
I ordered a medium size tee shirt. They sent a small and would NOT exchange it. So, I'm out the $26.00. Paid through paypal, but still no refund and they refused to send me a return address. Don't waste your time.
My gf really loves elephants and she had liked this picture from teechip on Facebook. I took it upon myself to order it for her for a surprise. Only plus was I ordered it through paypal...
1st off it almost looked like a canvas style poster/painting with bright, vibrant colors. What I got was a rolled up poster with what looks like a picture of the poster printed out enlarged. So it's all stretched, distorted, and blurry.
So basically what this company does is robs not only you, but artists' works by photocopying them and reprinting them...
The Limited Edition part is them robbing you for a Limited Time.
I already got my refund hassle free from PayPal.
I ordered face masks in May with a promised delivery date within 2 weeks. It's been 5 weeks now and no masks. Calling the company on two different phone numbers only gets me a recording advising I cannot cancel my order. Are you kidding? I got PayPal involved who is trying to get me in touch with a company rep, but so far nothing. No response at all. I do not recommend this company.
Purchased 2 items. 8 days later, they haven't been shipped. 2 weeks after that, no items. Contacted the laughably called customer service team. Rude, unprofessional. Just a group of scammers it appears. If the order actually appears, I'll be amazed. Claims they're in the US, then says they're shipping from the UK. Sounds like a scam to me.
After ordering a shirt, which I could not cancel because the campaign was over, I found out that these "artists" selling their merchandise steal art work. Not only that my shirt was supposed to ship a week ago, needing specifically for an occasion three weeks later. It still has not shipped and IF I actually do get my shirt I cannot return it. Such a waste of time and money. Go to Redbubble! They're amazing and I've never had a problem. Teechip is garbage.
They failed to deliver my shirt. Apparently, their "carrier" reports otherwise. Contacted them and they immediately shut me down. Avoid this scam. My bank is reversing the charge as I type this. Nice try, bastards.
Wish I had read reviews before buying. Paid $25 for a mug that arrived with the Forever Young lyrics so tiny you can't read them. Customer service says it's the same as the picture I saw when ordering but clearly not because I could see that and would need reading glasses to read the font on the mug. Also there is a scratch on the mug which the representative said she'd forward the issue on to her supervisor to "see if she wants to compensate" me at all. This was going to be a gift.
I'm doubtful the 5* reviews are actual customers. Their customer service is below par. Ordered 2 sweatshirts 10/27. Did not receive any confirmation or tracking info by the end of October. Reached out via email and it came back as an email address not monitored. Filed with PayPal. Finally a confirmation was sent. Never received the sweatshirts, lost/stolen. At the request of USPS, I reached out to find out if the package was insured. After several attempts I have yet to hear anything from Teechip. Impossible to get in touch with a human. And all emails are not monitored. Filed a claim, and that came back denied as well.
Ordered the day of the promotion, well before Thanksgiving in early November, and still not here with almost no communication and no idea on whether it will ever come. It was supposed to be a Christmas present. In short, they suck. Bring your business elsewhere.
I bought a Bright Eyes lyric poster for $27 dollars. Unfortunately, I read the reviews after making the purchase, and I also found out that the print design was stolen from an artist who sells her products on Etsy. I didn't bother with the cancellation process since I've read it is a nightmare and ineffective. It was ordered 2/2, received item today 2/22. The print quality is so blurry (lyrics & image in the background) you can barely even make the words out. I am not exaggerating. Do not buy anything from this company. For $27 I should have received a quality poster not this garbage. I'm pretty upset since it was a gift to my husband but I will use this as a learning experience.
Answer: I found out that I got a quicker response from them when I contacted them through facebook. I am having the same problem since my ship date was dec. 7th, but it is now dec. 15th and I was told that it is still printing. According to the customer service rep. It takes 7-14 days to print which is bs to me since the campaign ended on Nov. 30th and the timeline they gave me doesn't make since. I would definitely contact them on fb though.
Answer: Wish I could. When I tried response to your e mail, it bounced to a site called crystal compass.com. Then displayed site not available. Still haven't received order, and unable to track since site changes numbers and tracking sites constantly. Am still contesting $44.38 w bank, no product received, order promised 10-2-2015
Answer: You should remove the personal information from here... it is public... just saying
Answer: As far as I know, you can't. They don't send any tracking info and are HORRIBLE at communicating. I ordered my sweatshirt around September 20 something and didn't get it until, I believe late October, early November. So I'd say give it a month, month and a half.
TeeChip has a rating of 1.4 stars from 1,766 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TeeChip most frequently mention customer service, credit card and poor quality. TeeChip ranks 397th among T Shirts sites.