Susan w.

I ordered something (just an ordinary mass-produced item, not personalized or anything), and then had some buyers' remorse and cancelled right away, within 5 minutes. First they said I could cancel the order by going onto my order confirmation page and clicking "cancel order" button. Problem was, of course, that there was no "cancel order" button anywhere on the page. So I wrote straight back and they said that the order could no longer be cancelled because it was "in production." NONSENSE. They have a warehouse in China full of them and just need to take them off the shelf. The "customer service" department keeps telling me they are "anxious to be of service." NO service whatsoever has been given and I am feeling very stupid for ordering from Tee Chip.