TBdress has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
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Hawaii
1 review
15 helpful votes
Follow Lucília L.
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Poor quality and customer service
June 29, 2021

I ordered and took so long to arrive And when i did receive it looked nothing like the picture. It was poor quality, uncomfortable itching fabric. I immediately wanted to my money back and customers response it is unacceptable it took several emails until I got one reply but still did not get the refund me or at least send me the return address. My experience was terrible, I would never recommend anyone purchasing from this company.

Date of experience: June 29, 2021
Virginia
1 review
0 helpful votes
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Worst customer service
July 6, 2021

I ordered a dress and some accessories 2 months ago and I contacted tbdress and waited patiently for my items. They proceeded to ignore my email for the first several times and recently they responded after I threatened to write a negative review on all platforms. Still have NOT gotten my accessories. I did finally receive my dress a month and a half later. It was a 2/10. Definitely true that the material is cheap and NOT what it looks like in photos. Unfortunately, I will just be finding a different dress, as it's not what I expected and was reading mixed reviews upon many sites. It's true that they paid a lot of people to write falsely positive reviews which impacted their "high" rating. But clearly, there are TONS of people with negative thoughts and experience with this website. Will NOT purchase from them again.

Date of experience: July 6, 2021
New York
1 review
4 helpful votes
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DO NOT BUY ANYTHING FROM TBDRESS
June 24, 2022

It is clear this company pays people for reviews. I would like to give them zero stars. I ordered a romper and shoes 8 months ago and never got it. After a month of waiting, I contacted them and they said the item was returned to them. They didn't say why. They tried to offer me credit which I did not want. They won't return my money. $112.46 wasted. It is a SCAM.

Date of experience: June 24, 2022
Utah
1 review
0 helpful votes
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Its worth to spend on shipping
September 10, 2015

Really Liked the Designs, the product itself. Ordering, payment everything was smooth.
However i had opted to less costly shipping option, and that has caused me enough anxiety.
But thanks to TBDress customer care, who we prompt in their response.

Date of experience: September 6, 2015
Aaron l. TBdress Rep
over a year old

Dear customer,
Thank you for sharing your experience with us. We are so sorry that we didn't meet your expectations. Could you please tell me your order number so that we can solve your problem as soon as possible?
I’m looking forward to your reply, thank you very much!

Best regards,
TBdress Team

Canada
1 review
0 helpful votes
Follow M M.
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OK after reading these reviews I'm worried about my order! I placed an order at the end of September hoping it gets here before Halloween as it's part of my costume. I still do not have confirmation of shipping. Has anyone confirmed this is a scam? Did you get your money back? And what about all the follow-ups I've seen TB Dress post below, did anyone receive compensation?
Thanks!

Date of experience: October 6, 2014
Aaron l. TBdress Rep
over a year old

Dear, customer,
This is tbdress service on sitejabber, I'm so sorry for the problems you have met. Could you give me your order number so that i can get to know the details of your order. I am here sincerely wishing to solve your complaint at my effort. Please do not worry about tbdress. Com. Looking forward to hearing from you for your order number. sns@tbdress.com is my service mail for you.
Regards,
Tbdress service

Kenya
1 review
2 helpful votes
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I am really disappointed with TB Dress. I ordered my wedding dress end of January and 3 months later nothing to show for it but endless emails without concrete details!. I am too distressed to comprehend how a company that claims to make your day beautiful can put someone through such frustration! It is unbelievable! If anyone from tbdress reads enough to care, my order number is *******. Mercy

Date of experience: April 14, 2014
Aaron l. TBdress Rep
over a year old

Hello dear Mercy M.
This is tbdress service on sitejabber. I am so sorry to read about your experience. Supplier delayed your dress so long, it should be shipped out on 2014/3/2, I feel so bad for your order, Could you please accept full refund, if you still desire your dress please let me know
Looking forward to hearing from you soon
Sincerely apologize. If you still wanna that dress, I wish to give some compensation to you.
Hopefully tbdress team could be your better service, One thing is for sure, tbdress specializes in customizing dresses for years.

Kinds and regards
Tbdress service

Nigeria
1 review
1 helpful vote
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Fairly good
September 11, 2016

The turn around time and feed back need to be improved in fact in at 1 time I sent you people an email up to now no response. Though my issue has been attended to as PayPal has advised me of a refund.

Date of experience: September 6, 2016
GB
1 review
1 helpful vote
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The dress has a lot of advantages, simple but unique design, convenient wearing, gorgeous appearance, etc. Moreover, the fabric is of superior quality. Thank you so much for sending me such an amazing dress.

Date of experience: December 22, 2014
Norway
1 review
0 helpful votes
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Long, flowing gown with sweep train
January 3, 2016

I ordered this beautiful dress from TBDress. It really flows when you walk and the long train makes it look like something out of a fairytale. I sometimes use a sequin belt in my waist to give it that 1970’s Oscar look. Highly recommended! TBDress did a wonderful job and I am so happy with my dress! My only complaint is that the inner lining is column shaped and therefore somewhat restricting. However, I have ordered many dresses after this one, and all of them have been beautiful and superb.

Date of experience: December 31, 2015
New Jersey
1 review
0 helpful votes
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This company would rather cause an international incident than refund for package not received. They split my order in two and I got the first but not the second and they told me it was my fault and, "In China, we do not lose packages"! The delivery stat on their questionable tracking page even says order not complete but they will not refund and they want 10$ USD to reship. I sent 12 messages and they keep sending back the same messages. Also, the clothes are cheaply made and nothing like the picture and will not fit even if you use their measurements chart. It is a scam as they always have an excuse for not returning and they know no one is going to call China and they have no US number. I will never order from this company again.

Date of experience: June 14, 2019
New Zealand
1 review
3 helpful votes
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Tbdress is the worst clothing website I have even experienced. My first order was fine, although it had some problem but I was refunded full amount for the damage. My second order was a complete disaster. It's time that the company should realise that they can't fool the customers. The quality of the cloths is below standards, once worn the stitching is ought to come out.
Their staff is useless. No matter what your once to is they have a standard reply to send back, I have attached pictures for your reference. These are tips worn once. I haven't paid $150 yo wear stuff just once. Most annoying is the communication with the staff. I will take this matter further if needed.
To all of you please wake up

Date of experience: October 31, 2014
Aaron l. TBdress Rep
over a year old

Dear monalisa,
I'm sorry that you had a bad shopping experience on our website. Could you please tell me your order number? We will check your order with it, and contact you to make up for you.
Thanks for your review, we will try our best to improve our product quality and customer service.

Best regards!

South Carolina
2 reviews
7 helpful votes
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I placed an order with this company and it took my one item 3 weeks to arrive. Upon arrival the item, a jacket was so badly stitched there is no way I can ever wear it. I have been trying to get instructions on returning the item and a refund since then with no luck. Customer service just keeps telling me to try and give it to someone in my family and there is nothing wrong with the jacket even though I sent them pictures. This company is selling rejects.

Date of experience: October 21, 2014
Aaron l. TBdress Rep
over a year old

Dear Gwen,
I'm sorry that you had a unpleasant shopping experience on our website. Our website has several shipping methods, if you choose super saving shipping, it will be slower, if the products are resisted at customes, it will take longer to reach you. You may be choose super saving shipping as shipping methods, so it is not arrived very fast.
Also, every business has its return policy, we need evidence to process the return. Just imagine if every customer asks for return without evidence, our business won't run normally. So, please understand us.
Thanks for pointing out our disadvantages! We will avoid these disadvantages as soon as possible to make our website become better and better.

Best regards!

Michigan
1 review
1 helpful vote
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Love it!
December 7, 2015

The dress is made beautifully. The material is very nice and has a nice stretch to it. It runs a bit big, so if you are in between then I would go with the smaller size. Lots of compliments on the dress, very happy will be ordering in other colors. Shipping was a little slow but that is expected at this time of year.

Date of experience: December 4, 2015
Illinois
1 review
2 helpful votes
Follow Nneoma A.
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Stay away from this company. They're fraudulent. If you see any positive review here, it's obviously fake. I ordered four clothes from this company and paid through PayPal. After 2 months, they shipped only one piece, the cheapest of the four and made with the flimsiest material, nothing like the pictures they post on their website. This is broad daylight fraud. When I escalated on PayPal, they sent PayPal the tracking detail of the one dress they shipped in the guise that it contained all the four clothes I ordered. On their website, it showed the other clothes were processing. PayPal requested I ship the one cloth back to China if I wanted a refund.
Save your money and go to a reliable merchant. These are crooks and I'm definitely suing!

Date of experience: June 1, 2020
Texas
1 review
1 helpful vote
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SCAM
December 6, 2021

The company is a complete fraud! I ordered a wedding dress, which was ridiculously large around the bust and not the size I ordered! They refuse to give me a full refund even though their policy states it. They keep trying to offer me a discount of 30 USD for a dress, that cost 200 USD. If I were to send it back I have to cover the shipping cost and would get refunded 40% of the original price, outrageous! The company declares their location in the UK, which means they should know that the UK protects customer rights with 30 days return policy for faulty goods and you have the right to receive a full refund. But my payment went to china and the dress was shipped from China as well. Very fishy!
Do not buy here ever!

Date of experience: December 6, 2021
Ohio
1 review
3 helpful votes
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I ordered a dress for my daughter. The dress in the picture was cute and well made. However, the dress we received was not at all like the picture. The skirt instead of sequins has white glitter glue dots all over it. I have attached pictures. Do not have enough time to order another or money to get one. I will never order from this site again. Picture in red is what we got, and the picture in pink is what they advertised.

Date of experience: September 28, 2014
Aaron l. TBdress Rep
over a year old

This is tbdress service on sitejabber. I am so sorry to hear your complaint like that. Please trust me that our return policy is forever valid: http://www.tbdress.com/help/Returns-Refund-Dispute-15/.
Please give me your order number so that i can chek the details for you.
sns@tbdress.com is my service mail for you.
Looking forward to your order number.
Regards,
Tbdress service

Texas
1 review
2 helpful votes
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Made a order and they reported my order was delivered but would not give the name of the US delivery service that reported my order delivered, I have a security camera on my driveway and no delivery has been made and they want to refund my money which I refused and demanded my order be delivered.

+5
Date of experience: July 9, 2023
Illinois
1 review
0 helpful votes
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27 days to receive two dresses which were defective when reached out to the auto net service they only wanted to refund me $15 where I paid $115.
If I want to return I will get a refund of $100 and will take care of the shipping which is around $60!
Very bad service since the products are defective they should handle it better

Date of experience: August 9, 2021
Australia
1 review
3 helpful votes
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Tb dress is scam
May 8, 2022

Tb dress is a scam.so many times they $#*! up my order. They always rip you off…. Waiting for long time for my package. I ordered 7 of november 2021. Till february 2022 the package not arrive and cant be tracking, and suddenly they said the dress out of stock (they mistake)but then they refund the money not full amount of the dresses.im very piss off and im gonna delete the app soon and will never order anymore from TB dress. May 2022 im not even get my refund money yet…

+1
Date of experience: May 8, 2022
Canada
1 review
12 helpful votes
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Joke
September 26, 2015

It took them over 6 weeks to sent me ugly, non linen, completely different dress then on their pictures. I would send this $#*! back but only if they pay for shipment... no one would wear this anyway, not here! Be ashamed.

Date of experience: September 23, 2015
Aaron l. TBdress Rep
over a year old

Dear customer,
Thank you for sharing your experience with us. We are so sorry that we didn't meet your expectations. Could you please tell me your order number so that we can solve your problem as soon as possible?
I’m looking forward to your reply, thank you very much!

Best regards,
TBdress Team

Overview

TBdress has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.

+322