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The dress that I purchased was not sized correctly. I immediately tried to contact TBDress by using the phone number provided. The number did not work.
I sent several emails, explaining the situation. I keep on getting stonewalled and getting asked for pictures of the issue. The website promises a full refund, however when I tried to return the dress on my own, the instructions are too vague on the website, the cost to return it, is almost the same as the cost of the dress. I have asked repeatedly for my refund and for TBDress to arrange for a pick up at no cost to me but I continually get evasive answers. I have even been told to keep the dress. I will never again purchase anything from TBDress.
Isabel A.'s review of TBdress earned 4 Very Helpful votes
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If it is too good to be true then it is. Purchased dress for 208.59 for wedding. NEVER received...
Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. As we consider customers' reviews very valuable, our customer service representative team has immediately informed our related department the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!
Best regards!
TBdress team