Target

Ordered two pairs of pajamas. Received one and a really ugly grey shirt from someone else's order. Called customer service and after an hour hold was told the replacement pajamas would be sent soon. They never arrived and this time spent TWO hours on and off hold with different managers trying to help. You see they were now sold out of the pajamas. They finally found one but I have to drive to a store within 24 hours or they put it back. I asked for some compensation. They said they would send a gift certificate. Gourds what I received for my three hours on hold. Fifteen dollars. Gee Target. Think you can afford $6 value in merchandise? I can't tell you how thankful I am. I was just paid less than minimum wage to deal with your incompetence.

Everything is so poorly made and mass-produced that it falls apart after a few days. But the prices are sooo expensive for what it is. I can get some of the same things at the dollar store. I purchased some shirts, washed them and they became muted, lopsided, uneven, full of holes and loose threads. Can't wear them in public. The website sucks so much too! Weird layout, hard to navigate. They ship your items one by one. Waste of packaging and time. Why can't you mail out 3 shirts together? Why must I wait 2 weeks just to receive them all? Doesn't make sense. Customer service is a joke, don't bother.

Target online is a mess. I ordered a coffee table posted on their website and received the wrong table twice. Turns out the picture posted was no longer available. I then tried to order a pair of pants and shoes that have yet to arrive. The shipment date was May 1st and the shipping info say's "in transit". I then recieved an email from asking how I liked my purchase... really? It took 3 tries to contact them but when I finally did they offered me a refund before even asking if I still wanted the items. Digging deeper I find out the items are low in stock. Terrible, TERRIBLE online service and communication between the warehouse, staff and customers. Get it together Target, you're big enough to handle this more professionally.

Target hires rude, stupid people to man their "chat" which you are forced to use when they send you defective merchandise, or you don't receive it at all. We made the mistake of spending hundreds at Target for Christmas this year, only to have to deal with their pain in the arse, IQ80, rude customer service. Do yourself a favor and just go ahead & stop using their credit card so you can ask a reputable company to refund you. We'll be returning as many items as we can, Target. You can stick your ill-gained profits up your corporate azz.

Had anniversary gift shipped to store. It was marked received. Email sent out processing takes 24-72 hours and won't be billed until picked up. We have have billed but were not notified available for picked. A day later, order was canceled by Target but our account is still billed. Husband has been on phone numerous times, had to repeat on every transfer. BAD service.

Target switched high "refund" from original form of payment for defective item to a gift card claiming their "system" could not process.
I purchased a patio set which rusted within 4 months. Target agreed to return and refund my money. Paid for a truck to return set according to Target's directions. In the end, they wanted the refund to be as a gift card and not to my original form of payment. Nothing was ever stated about that change.

I have been trying to order ONE thing at target.com for almost 2 hours. I've chatted online and was shipped overseas for a call to customer service. Both agents were fine but after all this trouble it's not worth the wait to log into my account. Each time I'm sent a password reset via email, it's "expired". I expected more from Target. SO frustrating and a really negative online shopping experience. It's like Y2K but this is 2015! Don't bother shopping at target online. I hate to say it but Walmart was way easier...

I tried Walmart online and will never, ever do it a again. It was a total nightmare and I should have known. I wasted hours of my time for when I thought I was supposed to be saving time. Target on the other had was my second choice. I wish I had made it my first. Not only was the same products cheaper but with was easy and it did save me time. No messed up order issues, no long waits at the store, no long waits on hold with customer service in India. Target needs to get some credit for their amazing customer service and organization. My Christmas gift to everyone is this advice. Do not shop Walmart online, if you want to shop online your holidays should run as planned with Target.com

Ordered a hoverboard for a Christmas present. Internal issue with the battery but because it's past their measly 90 day return policy they won't exchange it at all! Now we are stuck with an expensive, defective item! Not an adequate return policy for an item of this magnitude! Also, service was not overly helpful and really didn't offer any sort of assistance. They have their "canned" responses and that's it. Very disappointing. I'll be thinking twice before ordering "cyber monday" deals this Christmas!