Ordered a hoverboard for a Christmas present. Internal issue with the battery but because it's past their measly 90 day return policy they won't exchange it at all! Now we are stuck with an expensive, defective item! Not an adequate return policy for an item of this magnitude! Also, service was not overly helpful and really didn't offer any sort of assistance. They have their "canned" responses and that's it. Very disappointing. I'll be thinking twice before ordering "cyber monday" deals this Christmas!