• Target

Target

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Overview

Target has a rating of 2.5 stars from 2,003 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Target most frequently mention customer service, gift card, and online order problems. Target ranks 19th among Department Store sites.

  • Service
    242
  • Value
    215
  • Shipping
    176
  • Returns
    164
  • Quality
    188
Positive reviews (last 12 months): 20.5%
Positive
9
Neutral
2
Negative
33
68
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How would you rate Target?
Top Positive Review

“Normal”

Rida A.
3/23/24

Target is my favorite one-stop shop for everything from groceries to home decor to clothing. The store layout is well-organized, making it easy to find what I need, and the prices are competitive. I also appreciate Target's commitment to sustainability and their diverse range of products. Whether I'm stocking up on essentials or treating myself to something special, Target always delivers.

Top Critical Review

“Rude workers”

Mark D.
5/16/24

I picked up an order at the Lee's Summit,Mo store today and the girl that helped me was very smug. I asked her if she wanted the basket I had because there was several items she didn't even look at me and said no it won't fit back here. She brings my order out in the same size cart lol. She doesn't say thank you or anything and walks off. Talk about rude and disrespectful. I'm used to it now most workers don't care about customers.

Reviews (2,003)

Rating

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Reviews that mention popular keywords

customer service (267) gift card (83) credit card (46) target store (61) love target (107) delivery date (12)
Thumbnail of user rosalyr
1 review
0 helpful votes
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January 18th, 2024

Heb een bestelling gedaan van 10 dozen snoep. Heb er echter maar 7 geleverd gekregen. Heb geprobeerd te bellen maar kwam in de wacht en de verbinding werd daarna verbroken. Hierna heb ik een mail gestuurd, deze hebben ze beantwoord met dat er geen fouten gemaakt zijn. Hierna heb ik nogmaals gemaild maar geen reactie. Ik heb dus een incomplete bestelling ontvangen en hier wordt niks mee gedaan. Eerste en laatste keer dat ik hier iets bestel en adviseer ook aan iedereen om hier niks te bestellen!

Tip for consumers:
i received an incomplete order. nothing is done with this. first and last time i order here and also advise everyone to never order here. unreliable site.

Products used:
candy

Service
Value
Shipping
Returns
Quality
Thumbnail of user waynec61
5 reviews
14 helpful votes
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February 8th, 2024

I tried to make a PayPal payment but received errors. I called PayPal and they said there was no issue with my account, I understood. I paid for an order using PayPal earlier today and for other orders lately and there were no PayPal payment issues.

I then called Target and spoke to a woman who thought it was a PayPal account issue. She couldn't understand that the problem was with their OWN website. I asked to speak to a manager or supervisor and then I was disconnected. I called again and asked to speak to a manager or supervisor but was told basically she couldn't transfer me and or there was no one to transfer me to. She also could not understand that the errors were because of their OWN website after telling her multiple times that there was no problem ordering an item earlier today and also at other times too lately, I believe I may have said using PayPal. Finally, I disconnected the call.

Tip for consumers:
Because of the very poor Customer Service, I do not recommend buying items from them.

Products used:
I haven't used the modem yet because I just ordered it.

Service
Value
Shipping
Thumbnail of user shawns338
4 reviews
5 helpful votes
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February 17th, 2024

Would give zero if I could. Target.com reguarly ships product with ZERO packing materials. I have complained multiple times. They also use cheap shipping service (surepost). Over half shipments arrive damaged. Because of no packing materials, the collectibles inside were damaged. Yet they will not process a return for a damaged item that THEY shipped using THEIR shipper of choice and THEY decided to put no packing materials in the box. Their customer service states they have to esculate to a specialist that will call me in 5-7 days. I have a video and photos! What is there to esculate? What happened to customer service? Worst service of all the retailers. Never buy collectibles here.

Products used:
collectibles

Value
Thumbnail of user ridaartunumcu
7 reviews
0 helpful votes
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March 23rd, 2024

Target is my favorite one-stop shop for everything from groceries to home decor to clothing. The store layout is well-organized, making it easy to find what I need, and the prices are competitive. I also appreciate Target's commitment to sustainability and their diverse range of products. Whether I'm stocking up on essentials or treating myself to something special, Target always delivers.

Thumbnail of user vincek73
4 reviews
1 helpful vote
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December 21st, 2023

In my opinion, way better than Amazon. Got my moneys worth any time I bought something here. Good prices and range of goods, quality is also pretty great. Would recommend

Thumbnail of user taha.ali0716
1 review
1 helpful vote
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February 14th, 2024

Customer Service Department

Target Corporation

Dear Target Customer Service,

I am writing to express my profound disappointment and
Frustration with the abysmal customer service I encountered at your store
Located at 1275 Caroline St NE, Atlanta, GA *******, on [02/14/2024]. My recent
Experience was nothing short of appalling and has left me questioning whether
Target truly values its customers.

The incident occurred when I attempted to return an item that
Failed to meet my expectations or function as advertised. Instead of receiving
The assistance and understanding I rightfully expected, I was met with rudeness
And disrespect from an employee who conspicuously lacked a name tag. This
Individual's discourteous behavior and dismissive attitude were deeply
Unsettling and completely unacceptable.

To exacerbate matters, when I attempted to escalate my concerns
To a manager or someone in a position of authority, I was informed that they
Were all on vacation. This feeble excuse for the absence of managerial
Oversight only served to compound my frustration and reinforce the perception
Of Target's indifference towards customer satisfaction.

Moreover, my attempts to address the issue with Human Resources
Were met with refusal, leaving me feeling ignored and marginalized. I cannot
Help but wonder if my treatment was influenced by discriminatory attitudes, as
I am of Middle Eastern descent and visibly Muslim. Such blatant disregard for
Customer concerns and refusal to engage in meaningful dialogue is inexcusable.

When I attempted to seek resolution by contacting your
Headquarters, I was met with further disappointment. The response I
Received—that an investigation would be conducted but no information would be
Shared with me—reflects a dismissive attitude towards customer feedback and
Fails to provide any reassurance of meaningful action being taken.

In light of this egregious treatment, I can no longer in good
Conscience continue to support Target as a customer. I will be taking my
Business elsewhere and will actively discourage friends, family, and
Acquaintances from patronizing your stores. I wholeheartedly recommend that
Others do the same.

I urge you to take immediate and decisive action to address the
Systemic issues plaguing your customer service department and to implement
Measures to ensure that such incidents do not recur in the future. Customers
Deserve to be treated with respect, dignity, and fairness, regardless of their
Background or appearance. Anything less is a betrayal of trust and a disservice
To your loyal patrons.

In closing, I implore you to reevaluate your approach to
Customer service and take proactive steps to restore confidence in your brand.
Until such time, I will be taking my business to companies that prioritize
Customer satisfaction and respect their clientele, such as Kroger, Walmart,
Costco, Publix, Whole Foods, Best Buy, and others.

Thumbnail of user mertensdries727
8 reviews
1 helpful vote
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March 23rd, 2024

Target is my favorite one-stop shop for everything from groceries to clothing to household essentials. The store layout is well-organized, making it easy to find what I need, and the prices are competitive. I also appreciate the wide range of exclusive brands and designer collaborations available at Target. The Target app and curbside pickup options have made shopping even more convenient.

Thumbnail of user curran.tempel
1 review
0 helpful votes
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February 15th, 2024

In recently bought a cookie product that said it had icing in it. I opened it up and it had no icing. I was furious and I would never recommend target to anyone.

Thumbnail of user deecavalluzzispgn
10 reviews
0 helpful votes
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March 29th, 2024

Target is my go-to retailer for its combination of affordability, convenience, and variety. Whether I'm shopping for groceries, household essentials, or clothing, Target consistently delivers quality products at reasonable prices. I appreciate the ease of shopping both in-store and online, as well as the frequent deals and promotions available to Target Circle members

Thumbnail of user ariannaxdavis
1 review
0 helpful votes
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April 22nd, 2024

What a great store to visit. They have many options to choose from with very low prices. I would visit there everyday if I could.

Thumbnail of user crossinc.tg
1 review
0 helpful votes
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December 24th, 2023

I would like to Thank Target Customer Services for making my Grandson only wish for Christmas come true. I called customer services about an order I placed on 12/15/23 which was supposed to arrive on 12/20/23. The order did not arrive on the 20th so I called on 12/21/23 and a customer service representative was so professional and compassionate, she made sure I received my refund so I could reorder a gift for my Grandson. Thank you Target for standing behind your orders! My Grandson received his Sky Viper Vector Performance Stunt Jet the next day from Target. I am going to Pay It Forward and Donate the Sky Viper Vector Performance Stunt Jet that I reordered. My lesson from this is: Be Kind to People when you talk to them, they are just doing their Job! Thank You Target!

Tip for consumers:
Excellent Customer Services! Thank You!

Products used:
Sky Viper Vector Performance Stunt Jet
Qty: 1

Service
Value
Shipping
Thumbnail of user ashleym2117
1 review
0 helpful votes
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December 24th, 2023

My home oven broke so I ordered a countertop oven for pickup. So many issues but the worst was how rude customer service was. Not only did they not help he also cut me off and ended the chat abruptly. I took screenshots of the end of the chat too. That's target for a wonderful holiday.

Service
Thumbnail of user kurtt69
7 reviews
6 helpful votes
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May 27th, 2024
• Updated review

I'm looking for a men's sport coat... been 20+ years. Need to try on. Search engines were worthless in finding a 'local' business. Settles for Target - has good selection and only 50 miles away...
Except all of the prices are 'online purchase', just like the way Walmart.com does - bait and switch, shows one price but when you get into the store, price is way different. Guess Target doesn't want people going into their stores either, just order online and have someone bring out to your car.
Since I don't know my size anymore, guess I'll order online, have them bring it out to my car, try it on and if it doesn't fit, refuse it and just sit in my car and order a different size for them to bring out to me.

Tip for consumers:
I really don't understand why business websites with 'brick and mortar' stores can stay in business - ship item to store, pay employee to put onto shelf, pay employee to get from shelf and repackage, then take out to customer, while charging a lower price than the shelf price. Can't be very profitable...

Products used:
Still shopping

Website Broken
May 20th, 2023
• Previous review

During a power outage, I looked for a USB fan with my phone, which I HATE when I have PC with 4 monitors, but the power was out. I also have plenty of power 'bricks' for recharging my phone and tablet... so a fan shouldn't be a problem.
First, the website gave me what I was looking for... and the 2nd item is a car plugin, not USB, the 4th item is a wall plug-in fan, the 5th item is battery powered (only),... Guess Target's search engine is based on Google's search engine.
Next, I tried to give feedback, but the 'Feedback' button at the bottom of the webpage doesn't do anything. So I tried the 'Contact Us', but that seems to be only restricted to 'orders'... but they offer a 'chat', which I won't attempt on my phone (I do not text).
Lastly, why do they show 'when purchased online' pricing? What's the price if I walk into the store... like Walmart.com, 20% to 100+% higher priced?

Tip for consumers:
Has minimum $35 purchase for free shipping... fans were mainly less than $20.
Showing the price difference between online and in-store would be nice... so I can decide on 100 mile round trip or shipping...
They really need to fix 'feedback' button!

Products used:
Bought 8 new "D" batteries at HEB for a current fan I own.

Thumbnail of user bretthallettawtgb
27 reviews
1 helpful vote
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April 26th, 2024

I never thought I'd say this, but Target missed the mark big time with my recent order. Not only did the delivery arrive late, but the item itself was completely different from what I had ordered. It's frustrating to see a company known for its reliability falter so badly in fulfilling basic customer expectations. Disappointed doesn't even begin to cover it.

Thumbnail of user toddm1090
2 reviews
5 helpful votes
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January 12th, 2024

I think that prices could be lower than what the store has them at and that it should jack the prices up because of the store name and that quality of the stuff should also be important to them and not the price and that customer service could be better or at least more polite and that it could have the layout of the store easier to get around in and understand where things are at.

Service
Value
Shipping
Returns
Quality
Thumbnail of user vickil468
2 reviews
0 helpful votes
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November 14th, 2023

Was directed to target to purchase. They are not transparent. They said in stock and when I went to click on by now it would not allow me. It said check back on November 10. Stayed up till midnight to check back. Set in stock again when I went to click on by now, it would not allow me once again. The next day it says out of stock. Tried to call customer service. The call went overseas to another country, and the person knew nothing of what I was talking about. I am so sad and discouraged. I would never recommend shopping at target to anyone!

Service
Value
Thumbnail of user sharont1674
1 review
1 helpful vote
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December 15th, 2023

I cancelled my Red Card and asked them to remove all of my personal data from their computers. It took awhile, but the agent finally spoke with someone and was able to comply. There stand on homosexuality is blatant and immoral--even having kid's clothes and the kid's section in rainbow colors is disgusting.

Thumbnail of user arliaadam
1 review
1 helpful vote
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August 4th, 2023

I bought and ordered for pick up at a location closest to me. Found out that it was of stock. Sent it to another Target almost 20 miles away. Was out of stock there. Then just ordered it on Amazon same day delivery. If you don't have an item why say it's in stock. Fix your inventory numbers. And show what you actually have in stock in store. Very upsetting that they couldn't of figured this out by keeping a better count on what's in stock or not available per store.

Service
Value
Shipping
Returns
Quality
Thumbnail of user victoriah925
2 reviews
9 helpful votes
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April 13th, 2023

Not sure if you made some kind of back alley deal with a group of homeless clown gypsies on LSD, but that's what your clothing looks like now. I haven't shopped at Target in years since you started regurgitating clothing that even the 80's didn't want. I used to get most of my clothes from there, but now… well I actually have standards. And it looks like you tossed yours to the wind.

Products used:
None, because they’re horrific

Thumbnail of user papig8
2 reviews
2 helpful votes
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March 6th, 2024

I used to buy here, that is why I got their credit card in the first place. I bought a hand vac that would never charge properly. I tried another and had the same issue.

Service
Value
Quality
Thumbnail of user margo.kleman
1 review
0 helpful votes
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November 29th, 2023

Will not be ordering anything from Target online again! First, I ordered a package containing a vinyl record and the box was in shambles, plus the record was literally split down the middle. Then, I submitted for a replacement and they sent a CD and the system updated the order for that. Called to say I got the wrong item, and even though I submitted photos, they said their system shows a CD and not the original vinyl I purchased --- EVEN THOUGH I HAVE PHOTO PROOF AND SUBMITTED THAT WITH THE REPLACEMENT REQUEST! So then, I get refunded for the price of the CD which is less than the price of the vinyl. Granted, I bought it with a buy 2 get 1 free special but I would never have bought a cd because of the low value so I lost in my savings that I would've gotten with the Vinyl record. Then they had the audacity to ask if I wanted to purchase the vinyl record from them and I said no way, I'm already out my expected savings and it's only going to show up damaged anyways. I will never purchase from Target.com again and I certainly wouldn't recommend anybody purchasing anything fragile as it won't be packaged properly and be sent broken, and avoid the nightmare of trying to explain to the help center because they won't take hard evidence over their system's and warehouse faults.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mariaa2386
1 review
2 helpful votes
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October 24th, 2022

I went to Target in Westlake Village to buy a coffee maker, nothing fancy. The Hamilton Beach was on sale, and I got it, paid $25+ tax. When I got home, the package was missing the basket.
If the merchandise was defective, why don't you make that obvious? I think this is cheating the customer. Very annoyed. Does not deserve even one star, but the system does not let you write a review without.

Thumbnail of user lillierosejones
1 review
1 helpful vote
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November 14th, 2023

Taking money without me making a purchase, then confronted lead with the star settlement Target lawsuit and claims that they know nothing about it. Then refuses to refund the money stolen from me. Not once, BUT TWICE. Btw star settlement Target is a lawsuit right now, please Google it. It's plain as day and it's happening again in Missouri. Photos for reference.
https://www.targetdebitcardsettlement.com/

Tip for consumers:
The customer service leads are full of themselves and I told the one I was working with that I hoped her stuffing was cold. :) just in case she reads this, she will know who I am.

Products used:
Necessities and Christmas presents

Service
Value
Shipping
Returns
Quality
Thumbnail of user jonp.n
7 reviews
3 helpful votes
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January 6th, 2023

I went to target to restock on my favorite microwaved pizza but i couldnt find it so i asked one of the employeses but the moment i inhaled a small portion of oxygen my nostrils were met with the fate of death and were clogged by the most outrageous stinkiest smelliest odor i have ever sniffed in my LIFE. Please give your workers free/or at least a discount on hygiene products and encourage them to shower more often. Thank You.

Service
Value
Returns
Quality
Thumbnail of user leonidshneyder1
3 reviews
3 helpful votes
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May 28th, 2024

Pre-sale should be a pre-crime.
Looking at the receipt of an online order from Targé, I noticed a new charge, it is called Regional Fees. Regional Fees opens up to tell you: "Regional Fees - Fee Total $1.00 - Bag Fee 1.00
Regional fees are based on your address and/or pickup store location.
Bag Fee
Bag fees are required by law in your area. This estimated bag fee is for the cost of 10 bags at this store. You'll only be charged for the bags used for your order. For Drive Up or Order Pickup orders, the final bag fee can be refunded at pickup if you decline bags or bring your own. If an EBT card has been applied as payment on your order, bag fees will not be charged."
That is, Target, is pre-charging you for something that you might be interested in purchasing. I hope this heinous practice is not adopted by other underhanded businesses, or they will be pre-charging a 50K dollar Regional Fee next time I am window shopping for a used car.

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2.5
2,003 reviews
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