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Maine
1 review
0 helpful votes
Follow Quinton W.
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IMS is not updated in real time to reflect actual stock in the store, which is absolutely insane to me. Changes in current orders are not emailed to the customer in a timely manner, takes about 24 hours for the automated system to send the email which at that point you've already gone out of your way to figure out what's going on with your order.

Stay away from Target's online ordering if you value your time. It will be wasted, guaranteed.

Date of experience: January 6, 2022
New York
17 reviews
43 helpful votes
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Never Disappoints!
July 24, 2018
Updated review

Love Target! Prices are really better than CVS, Walgreens, etc. I love their return policy. I just found an unopened knee brace I had bought in April for my son. He never used it, but left it in his room. I took it back to Target and it was returned, no questions asked! I didn't have a receipt but used my card. I ALWAYS use the card so they can easily refund me on my card. You also get % off your purchases, so it's totally worth it.

Date of experience: July 24, 2018

Love this store!
July 24, 2018
Previous review

I have to say, I can't say enough about TARGET! I shop in person and I shop online ALL THE TIME. You literally can find everything there. The card is great, save 5% on every purchase? Why not get a card and use it? I just went the other day to return something I purchased online and it didn't fit. I also had a skillet that I bought but never used. They were able to easily find the item that didn't fit online by looking at my card, and they issued me a credit. The skillet was probably bought at least 6 months prior, but still had tags on and was never used. I was ready to just say forget it and they said we can give you a credit. Since I won't use the skillet, I took the credit, which was probably for the amount I actually paid. I love this store. No hassles when you want to return something. The pharmacy items are always cheaper than CVS or Riteaid... so it pays to shop here!

Date of experience: March 29, 2018
Washington
2 reviews
8 helpful votes
Follow Juana M.
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I like target.com and they have stuff online that you can't get in stores. Got a great deal on plastic storage bins but when they arrived, there was absolutely no cushioning in the package and two of the lids were cracked. But i would've had to take the whole set into to a store and then reorder... and take the chance that it would arrive damaged again. I still order from them occasionally, but they'll never be my #1.

Date of experience: November 12, 2015
North Carolina
6 reviews
2 helpful votes
Follow Brenda M.
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Target always has what Im looking for for my home, personal use or a tool that I need. Im talking about everyday tools that you may need around your household. I can buy plants there, lamps, socks and jewelry. Great place to shop for gifts. Their prices are a bit higher than KMart or Walmart but they offer nice surroundings and great organization within the store; items are always labeled and stored in-order. I like being able to find things easily and you can at Target.

Date of experience: February 24, 2017
Indiana
16 reviews
12 helpful votes
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A lot of home ideas
March 12, 2017

I'm always Leary of walking into a Target store because I'll go in for one item & walk out with a cart full. Target amazes me with the unique decorating ideas for home that they have. I've also seen the clothing line become a bit more "up scale". On line I've found that sometimes you're limited to type of item available but this is another of my favorites.

Date of experience: March 12, 2017
California
2 reviews
0 helpful votes
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Overall average
August 25, 2018

I personally enjoy shopping at target and decided to check out the website. It is pretty convenient, but has its faults. First, often things are listed as not in stock when they really should be. Other than that, it is a typical website with a cart, and you can order things, although it is a bit small. 6/10 recommend

Date of experience: August 24, 2018
Florida
2 reviews
0 helpful votes
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Target charged me twice for the"free promotional gift card" when I purchased items required for the gift cards. They never said on the site this would happen and after wasting an hour on the phone with individuals who were very hard to understand they mentioned they were having a lot of complaints. Yes! Cheating people leads to this! Never thought I'd say this but I'll shop at Walmart!

Date of experience: August 2, 2022
California
2 reviews
4 helpful votes
Follow Rudy T.
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I purchased 5 different items online. Initially prompted me that items I'm purchasing are available for same day delivery. Boy was I wrong to order from Target. At check out it turned out that its only available for 2-days. That 2 days became 7 days, then 10 days. I get delayed shipment emails every day. Now my order are being delivered one item per day, such a waste. One of the items is 3 orders of a hand soup, which came in 3 different shipment almost 2 weeks after Target's delivery claim of same day delivery. Target online ordering is at least a decade behind today's norm.

Date of experience: January 28, 2021
New York
7 reviews
7 helpful votes
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Very cheap items!
January 21, 2012

Very cheap items!
To avoid buyer's remorse, I buy what I need, which are usually Boots lipsticks, from target.com. I've read bad experiences that other consumers have had, which makes me avoid other types of purchases online.
Thanks Target!

Date of experience: January 21, 2012
Virginia
1 review
0 helpful votes
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Returned to the store where I purchased a phone Thursday for help with locating my contacts. Was advised by associate should not have purchased phone from the other associate as she is untrustworthy and messes up all the time. Checked my sale. All costs misrepresented to me. Then advised verizon will charge me $300 to 400 for returning it. Also told no need to r talk to target management. Nothing they could do

Date of experience: October 9, 2017
Texas
3 reviews
3 helpful votes
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Shop More SaveMore
October 20, 2017

Target is just great. They have their act together. Ordering online is easy, returns are no-hassle, shipping is fast. I love how you can shop online and have it sent to the store for pick up too... so convenient!

Date of experience: October 20, 2017
Michigan
8 reviews
18 helpful votes
Follow Cathy B.
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Target is on everyone's favorite list when it comes to retail stores! What makes this place so special? Their inventory and prices. They have great buyers who think outside the box to be different than other retail stores at great prices. The bright red shopping carts are easy to push (and fill)! This store always makes me happy and with the addition of food, it can be a one stop shop kinda day!

Date of experience: June 6, 2017
New Jersey
2 reviews
2 helpful votes
Follow Atila J.
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Once you find a job there be ready to work from 10 to 12 hours. Somehow they are always hiring people to make themselves look profitable. Their managers are all early twenties to thirty who has not experience managing people. Their turnover rate is very high. When a manager is approached about the lack of working hours given, their answers are very demeaning which is unnecessary. One of the 20 years old manager told me take it or leave it.

Date of experience: March 24, 2017
Oregon
6 reviews
7 helpful votes
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Let's face it, there are X numbered popular items that are available in many stores at similar prices. Target tries to offer a few products e.g. electronics and seasonal attractions that are a bit nicer ($$$) than their competitors. They do this by eliminating some of the really low ball items. But keep your guard up they sell many of the cheap items found elsewhere.

Although I prefer to eat out in nice restaurants I actually enjoy their personal sized pizza.

Christmas time has been a controversy at Target. I love the Christmas season, the decorations and the music. I also enjoy greeting others with a Merry Christmas. Target avoids such holiday amenities by policy (yes they do decorate their stores nicely). So when you enter Target at Christmas time the first thing you will notice is the silence. There was a time I would have been offended at the veiled secularity but I must admit I actually enjoy shopping in a more quiet atmosphere.

Date of experience: December 8, 2015
Indiana
3 reviews
7 helpful votes
Follow Sam K.
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Unfortunately, Target latest return policy makes it less favorite shopping place for our family needs. Too many restrictions, like return of kids products and or return with no receipt (limited to certain $ amount per year). Thus, it provides less security for shopping. We all moving to other places, like Walmart, Costco, Sams club now.

Date of experience: September 22, 2014
Arizona
1 review
12 helpful votes
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Rude customer service
April 10, 2020

So my mom & I decided we needed a few things from Target today. When we got in the store there was an Obnoxious honking, and beeping noises all throughout the store. When we asked two different employees what was going on they ignored my mother and myself and just walked away. The sound carried throughout the store for almost an hour. By then we had to just leave. No items bought no answers to our questions rude customer service. I don't think I will be returning.

Date of experience: April 10, 2020
Texas
3 reviews
5 helpful votes
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My favorite place to shop
September 10, 2012

My favorite place to shop - beats Walmart in every possible way! Walmart always has ridiculous lines instead of opening more lanes, staff is generally unhelpful when we go to Walmart.

Target on the other hand is so refreshing and such a nice place to shop. We have never had anything less than a wonderful experience at both Target.com as well as any Target store we have visited. Keep it up, you provide a wonderful place to shop and so many people appreciate that, plus you do so much for the communities which we appreciated :)

Date of experience: September 10, 2012
Pennsylvania
1 review
1 helpful vote
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Terrible
May 31, 2023

I hate ordering anything for shipping through target with a passion. The item is never packed well, often in a box too large, with improper packing materials to support it from not breaking. They also refuse to offer the option to ship all of your items together, which is such a waste because 90% of the time your items will ship separately, at different times, and like I said in a box too large. This is such a waste of resources and time on everyone's front, especially the delivery persons. My last terrible experience with shipping through target resulted in me getting a used moisturizer in the mail. 0 quality control. I now avoid shopping online at target.

Date of experience: May 31, 2023
Wisconsin
7 reviews
1 helpful vote
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Black Hole
October 27, 2015

My friend and I joke that you cannot go in Target (or shop online) without your bill being under $100. When it is, we rejoice. You may walk in needing one thing, but then see the sale rack and walk out $100 poorer.

Date of experience: October 27, 2015
Rhode Island
7 reviews
35 helpful votes
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LOVE LOVE LOVE
September 1, 2015

Target carries all of the non toxic and/or organic brands that I love to buy for my home & children. I love that they carry Honest Company products and have many aisles dedicated specifically to non toxic products. I have never gotten anything less than quality from this store. I shop here about once a week. There is a Target 5 minutes from my house, which I am very thankful for. Customer service has never let me down and they have the nicest selections in their home department by FAR!

Date of experience: August 31, 2015

Overview

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers appreciate the convenience, product variety, and competitive pricing, particularly praising the store's layout and exclusive brands. However, significant concerns arise regarding customer service, with reports of long wait times, unresponsive staff, and issues with online orders and returns. Many customers express frustration over outdated products and perceived indifference from management. These trends suggest that while the company offers a strong shopping experience, substantial improvements in customer support and service reliability are needed to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
258
value
229
shipping
183
returns
170
quality
200
+72