Zeida R.

Went for a touch up and cut. Cut uneven, Touchup too dark and not matched my color. I told owner and person doing my hair. A day later after friends commented how badly my hair looked I called to speak to her, employees refused to let me talk to her. I texted this woman and she could not even call back. I just wanted it fixed. I paid 100.00 for a procedure that left me depressed and looking horrific. An owner that can not return a simple call and fix an issue that would probably take 10 minutes, is not concerned about customer retention. I traveled from NY to NJ in my daughters recommendation because she, so far has been satisfied with service by the owner. I was having surgery and they refused to accommodate me. Very disappointed. The root touch up lasted: weeks, I could have used same Target product and find it myself for 18.00.

Target is out doing Walmart, Amazon and others in its great customer service plus discounts for using their store cards. They care!

It seems like the GREAT Macy's has gone rogue and outsourcing all over the globe. Representatives in China ( and I know that because I asked them where they were working from) are not only nasty, but demeaning and not knowledgeable. They refuse to transfer to Supervisors, citing first as unavailable, then they were called to meetings. I asked for an American representative since they did not understand my responses and was told there are none. I had to spell out all my information continuously. Not even numbers in English were properly understood. They resolved nothing and made sure not to provide the " rating figure" after the chat and Call. I contacted them 5 times to have an issue resolved. I then tried again and luckily got a representative based in the Philippines, who resolved my problem immediately. Macys has no working corporate telephone contact, so complaints are not heard. This is how businesses go out of business. It's not worth our money or time during a period where people are struggling. Don't bother, use companies that value and respect consumers. I would love to know how much they are saving in paying non Americans minimum wages. Shameful! We are skipping their BS parade this year, hope Santa does too.