- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Taobao has a rating of 1.45 stars from 66 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Taobao most frequently mention customer service problems. Taobao ranks 401st among General Apparel sites.
This company does not typically respond to reviews
I had a very nice purchasing experience in taobao, since all the items here are below the market price with good quality and the delivery time was faster than expected. Several payment methods are allowed, much easier and faster to get your refund once you returned items within 7 days. It is really a trusted website.
Absolutely appalled by platform's unwilling to punish criminals, including behaviors 1. Sending empty parcel 2. Counterfeiting video evidence 4. Cuss words etched inside parcel with packaging knife and 5. Defective and not as described product from the same seller in another order. 64000 CNY was the order amount. I strongly advise against interacting with this platform, and I am closing my account despite being more than 6 years with this platform!
Good:
- cheap products
- wide variety
- cheap shipment
- basically MOST sellers are honest and cares about their ratings
Bad:
- lousy products (depends on your luck)
- fake products
- need to know Chinese (in order to communicate)
- if you live overseas, can forget about exchanging and not every seller is willing to refund
- a negative (or even average) rating MIGHT make you receive a cursing/nasty message from the seller (yes, they're not happy with anything below Excellent rating)
My own experience from buying multiple times from Taobao is that, there are more honest sellers than scammers. And you should always check the rating and comments/reviews before buying from a seller. If they don't have much reviews, you can consider contacting them via the app and see how they respond, that is if you know Chinese.
As every Chinese shops of this kind - must be handled with extreme caution. Lots of fraudulent sellers, scams. An on the other hand - cheap prices and sometimes you can get bonuses or free items if the seller is nice.
Gain trust and grow your business with customer reviews.
Taobao, founded by the Alibaba Group, is a shopping marketplace based in China that facilitates transactions between consumers and sellers.
