My husband went to the Talbots store in South Windsor CT to buy me a Christmas gift. He knew exactly the skirt I wanted but needed some help picking out a sweater to complete an outfit. Unfortunately, he was treated very rudely by the sales person. She rolled her eyes and sighed loudly when he asked for help finding a sweater, and he got the impression that she was very annoyed with him. He felt embarrassed to be there. My husband is a very kind and sweet man who never complains about people and always sees the best in others. It must have been pretty bad for him to not have any positive thing to say. When he came home and told me how embarrassed he was, I was appalled and hurt on his behalf. His actual words were, "I see what you mean about that store." There have been many times I have been treated in a condescending manner at that store, or have felt that they just didn't have time for me. My husband was actually prepared to buy several things, but left with only the skirt. The sales person did not even look at or speak to him while ringing up the sale but was talking with other sales people. She handed him the bag without looking at him or saying thank you or goodbye, and then she walked away. I have often left this store thinking that I will not go back, but because it's the closest one to me, I eventually do return. I now think it may be worth it to drive further away in the hope of being treated more respectfully. In fairness, I would like to say that there was a day when my birthday discount was honored even though it was 1 day late. I so appreciated that grace.

I ordered several items during Black Friday. One was a black/red pop tartan jacket. After waiting for a while and a call to customer service, I was told on three or four occasion via email that it was on back order & asked if I wanted to wait. Each time I said yes. When I called, the customer rep. Encouraged me to cancel my order & said they didn't have this jacket available in any of the stores; even though, I told her there's one available@ the Bellevue Sqr. Store. The reason I ordered online instead of purchase from the store was because I felt pressured by the store manager to open a Talbots credit card which I didn't want to. And I was belittled as a result. After I expressed my feelings to Talbot's customer service, I received an email saying that the manufacturer is no longer making this jacket! But when I visited the Bellevue store yesterday (12-29-2018), I saw the jacket that I wanted, but was told no longer available, in this store with different sizes, and one of those was my size! I feel that I was lied to by Talbot out of spite due to my feedback. Plus, Talbot did not want to give me the pleasure of buying this jacket at Black Friday's price! Additionally, the gloves I ordered split between two of the fingers after just wearing twice! I kept it because it'll cost me money to ship it back!

My shopping experience on Nov. 30th at the Wayzata Mn store was a lot of fun. All seemed to be in the happy holiday spirit. They were very busy while I was there, however, I received the usual individual attention that I enjoy when they are not busy.
Almost every associate greeted me at one time or another whileI was in the store. The names I rcall are Mimi, Toni, Mary and Michelle.
The jacket I wanted was not in the store but they were happy to order it on line.
I also enjoyed the treats.
Another happy shopping experience at Talbots. Thank you.
Sharon Jankowski

I live in Alberta, Canada. Received unaddressed coupon/flyer at my Canadian address for 25% off plus free shipping to use by oct 1. Went online and order two sweaters and a scarf. Not once did it advise it was in US currency, that it would be shipped out of the US or that I would be responsible for any customs/duty/excise taxes. Yesterday I received a bill from FedEx for $44 in customs and taxes. Called Talbot's customer line on my email receipt and that was when I learned my bill was also in USD! She went on and on that it says all this on the invoice and web site (it does not, i had my paperwork in front of me!) and then when she turned around and said I could return the items to my Canadian Talbots and they would reimburse the FedEx bill or Talbot's would send a cheque, I was shocked. She explained that is what others have done in my situation... so wait... it is clearly outlined in writing and yet you have a procedure in place for when this happens, and other Canadians have called. Deceptive! I called my local Canadian Talbots and confirmed that I'm not the only one that has been deceived. In the end, what I thought was a bill for $142 has turned into $227.67 plus my time. Will never ever order from this company again.

I use online shopping from Talbots all the time. The two last orders were sent out with over half of the items ordered missing and no longer available. Both the online and phone customer service were not helpful. I was told by both that the system is not maintained and that they are not able to tell if items are still available. I was also told this is a new issue and that the customer service team has had several "tools" taken away that help them determine what is available and what is not. Now I am off to find items for vacation because Talbots failed. DO NOT ORDER ONLINE. ONLY ORDER ON THE PHONE AND DEMAND THEY CHECK TO MAKE SURE THAT YOU WILL GET YOUR ITEMS. WHAT AN INCREDIBLE DISAPPOINTMENT.

A few weeks ago I purchased several items at Talbots using a $20 coupon and then within the week every single item was marked down considerably. I repurchase four of the items at a substantial discount and today went to the store to return the higher priced items. Rather than scan my original receipt, the clerk brought up my entire order history and did a credit to my Talbots charge using the lower priced items. I caught the error and had her fix the error but even when she scanned my higher priced receipt the system brought up my entire order history making it difficult to ensure that I had gotten the best priced on my items. What a headache! It would be nice if I could have simply brought in my receipt and asked for a price adjustment rather than to have to play this game to get the best price.

I also think that they should offer free shipping to their credit card holders for a minimum purchase. It's a hassle to use the red phone and it would be so much easier to shop from the comfort of my home and get free shipping and free returns. They certainly charge enough money for a little t shirt to cover the shipping!

The Talbots on the upper west side of Manhattan on 83rd and Broadway is ridiculously slow. They have no problem keeping 2 registers open when theres 10people waiting on line. The computers are slow, and they NEVER apologize for the wait or put on an extra cashier on until theyre asked several times. A woman ahead of me who was already at the register doing a return mustve been standing there at least 40mins with no end in sight. And everyone on line says the same thing, the clothing isnt as good as it used to be and stores are hurting in general so how are they allowed to treat customers this way? Again, they NEVER apologize for an obviously long wait on line.

I used to buy Talbots clothes but the quality of the clothing and convenience of on line shopping has seriously declined over the past years. Unfortunately I was given an expensive Gift Card for Christmas. I ordered an OK dress, and shoes suited to the dress, online because many of the items are not available locally. I received the online confirmation of order and 4 days later a statement that both items had been shipped. 2 days after that I received another notice they did not have the dress, but the shoes to go with the dress were on the way. The Gift Card was not credited, they said they sent me a merchandise card for the returned amount, and they were sorry it was deducted from my card without having the merchandise. That was over 8 days ago, and I still do not have that card, or the amount of already paid for credit available to me. I am returning the shoes and will be given another merchandise credit card because they won't reload the gift card. As many of their items are online and mot available near me I am limited in what I would dare buy from them sight unseen. The merchandise is often poorly constructed and the materials of low quality, and fit varies. Returns will be another merchandise card. There is NO market for Talbots cards on the gift card exchange... I may return it to the giver, and say "thanks you enjoy it."

I placed my order almost two weeks ago and, in my urgency, paid for overnight shipping. However, instead of receiving my order promptly, I'm told it hasn't even shipped yet. If I didn't need my items urgently, I wouldn't have opted for express delivery in the first place!

I am absolutely livid at the complete lack of responsiveness and accountability from Talbots regarding my order. It's as if my order number is just a random assortment of digits that their system couldn't care less about. I've reached out multiple times, but all I get in return are flimsy excuses like this that blame it on my ignorance about their policies:

"We sincerely apologize for the inconvenience on Talbots expedited orders. For Express, $18.95 the delivery carrier has a full three business days to deliver after each item ships out. The checkout arrival date for shipping is just an estimate, and is not the same as the actual email tracking expected arrival date from the shipping carrier. For delivery dates, and our shipping policy, you may refer to our website: https://www.talbots.com, or the link: https://www.talbots.com/shipping.html. "

But here's the kicker: not only am I stuck paying and waiting for an order I no longer need, but I'm also told it can't be canceled. That's utterly preposterous! It hasn't even left their facility, so why on earth can't it be canceled? And to add insult to injury, nobody seems to know when it will finally ship.

I'm beyond frustrated with this ridiculous system and the complete lack of customer service. There are too many quality stores with good customer service to put up with this nonsense. I will never purchase from Talbots or any other Sycamore brand.

For decades I was a very regular customer of Talbots. My opinion of them changed a couple of years ago when I ordered a turtleneck from them online. The screen had in small print "No returns". I ordered the turtleneck in the same size I had always bought from Talbots, which had always fit, so I didn't think it would be a problem even though I couldn't try it on in advance. When it arrived I found it was much too small, so I took it back to the store. The woman behind the counter took one look at it, stuffed it back in the bag and practically threw it back it me saying it couldn't be returned. Apparently this company knew these sweaters ran small, but wanted to unload them anyway without making the customers aware of that fact.
I stopped shopping there for a long time, but decided to give them another chance a few days ago, ordering a dress online. It did not fit well, so I returned it a couple days later. Then I got a bill in the mail for the shipping and noticed they were charging sales tax on the shipping. After two instances of questionable and underhanded practices, I have decided NEVER to shop at Talbots again. Buyers beware!

Trying to get thru to the call center customer service is impossible. This is because Talbots treats their employees terribly and they're overworked and underpaid.

I have to say I am very disappointed with my customer service experience at Talbots today. After receiving an email indicating my order could not be fulfilled as I placed it due to unexpected demand, I called customer service to order an alternative option. The item I ordered was PA******* in indigo blue in a size ten. I wanted it in this color so I was trying to order it in a size 9 1/2 in the hopes it may fit but wanted to order it also in a size 10 in the color sand, in case the 9 1/2 didn't fit. With this order I had also purchased 2 other pairs of shoes. Unfortunately, your representative Whitney and manager Lance were completely unwillingly to help me and would not honor the price I purchased it for, for both pairs. I tried to explain this was a result of Talbots being unable to fulfill my order, an error the company had originally made. Had I known my size was not available when I placed my original order by the website being current and up to date with the available stock, I would have placed my order differently. They were un-willing to work with me and find a compromise. I find it interesting how your website tag line is "Providing exceptional service is our priority;" and "It really is all about you" when those statements are entirely untrue.
I found the representatives to be short and unfriendly. Due to the horrible service, I decided to cancel my order completely. This was done without hesitation by Manager Lance. I am a 37 year old woman and will never order from Talbots again and will be sure to tell everyone I know about the incredibly awful service they provide.