Kris D.

I use online shopping from Talbots all the time. The two last orders were sent out with over half of the items ordered missing and no longer available. Both the online and phone customer service were not helpful. I was told by both that the system is not maintained and that they are not able to tell if items are still available. I was also told this is a new issue and that the customer service team has had several "tools" taken away that help them determine what is available and what is not. Now I am off to find items for vacation because Talbots failed. DO NOT ORDER ONLINE. ONLY ORDER ON THE PHONE AND DEMAND THEY CHECK TO MAKE SURE THAT YOU WILL GET YOUR ITEMS. WHAT AN INCREDIBLE DISAPPOINTMENT.