L W.

I ordered several items during Black Friday. One was a black/red pop tartan jacket. After waiting for a while and a call to customer service, I was told on three or four occasion via email that it was on back order & asked if I wanted to wait. Each time I said yes. When I called, the customer rep. Encouraged me to cancel my order & said they didn't have this jacket available in any of the stores; even though, I told her there's one available@ the Bellevue Sqr. Store. The reason I ordered online instead of purchase from the store was because I felt pressured by the store manager to open a Talbots credit card which I didn't want to. And I was belittled as a result. After I expressed my feelings to Talbot's customer service, I received an email saying that the manufacturer is no longer making this jacket! But when I visited the Bellevue store yesterday (12-29-2018), I saw the jacket that I wanted, but was told no longer available, in this store with different sizes, and one of those was my size! I feel that I was lied to by Talbot out of spite due to my feedback. Plus, Talbot did not want to give me the pleasure of buying this jacket at Black Friday's price! Additionally, the gloves I ordered split between two of the fingers after just wearing twice! I kept it because it'll cost me money to ship it back!