l r.

I placed my order almost two weeks ago and, in my urgency, paid for overnight shipping. However, instead of receiving my order promptly, I'm told it hasn't even shipped yet. If I didn't need my items urgently, I wouldn't have opted for express delivery in the first place!

I am absolutely livid at the complete lack of responsiveness and accountability from Talbots regarding my order. It's as if my order number is just a random assortment of digits that their system couldn't care less about. I've reached out multiple times, but all I get in return are flimsy excuses like this that blame it on my ignorance about their policies:

"We sincerely apologize for the inconvenience on Talbots expedited orders. For Express, $18.95 the delivery carrier has a full three business days to deliver after each item ships out. The checkout arrival date for shipping is just an estimate, and is not the same as the actual email tracking expected arrival date from the shipping carrier. For delivery dates, and our shipping policy, you may refer to our website: https://www.talbots.com, or the link: https://www.talbots.com/shipping.html. "

But here's the kicker: not only am I stuck paying and waiting for an order I no longer need, but I'm also told it can't be canceled. That's utterly preposterous! It hasn't even left their facility, so why on earth can't it be canceled? And to add insult to injury, nobody seems to know when it will finally ship.

I'm beyond frustrated with this ridiculous system and the complete lack of customer service. There are too many quality stores with good customer service to put up with this nonsense. I will never purchase from Talbots or any other Sycamore brand.