I'm deeply sadden by Talbot's and their merchandise. I started shopping there back in 2010. I loved the clothes they were very couture looking. Quality was amazing and prices were excellent. Linda Evangelista modeled for Talbot's the clothes were stunning. Now their offering cheap sweaters and tshirts things that are very old looking and have a discount store look. I still have the red suit Linda Evangelista modeled I love it and still get compliments on it. People are always asking where I got it from. I hope they come back again but until they do, I'm afraid I'm done with Talbot's.

I placed an order in November 2 and it never showed. They then said it was resent at December 23. Still nothing. Now they claim they are processing a credit but two months later and I still don't have a credit.

I missed the cut off payment by one hour due to time zone change and was charged a $25 late fee. I called customer service when I receive my statement and noticed I was charged a late fee but they refused to remove the late fee. I think this is very poor customer service…. No leeway at all.

Hi,
I have been a loyal Talbot's customer for more than 30 years. They charge $8 for shipping and $7.95 for returns. Free shipping only after $1000. 00. This is terrible and unheard of and because there is no store near by I get these ridiculous charges. The clothing is not good as years gone past and they are crooks. My husband unfortunately bought me a $400 Gift certificate and I returned a suit to a store not near me and was NEVER told the credit would not go back on my gift card and when I tried to use it my credit was not accepted. I called Talbot's Corporation and was told that I would only have the credit at the store I returned too. If I paid by American Express card for example the return would be credited to my American Express card. Unfair practices! I always shop online due to a disability. Quality not as expected and advise to shop elsewhere as the materials and colors are the same over and over, not worth the money.

This company (if it actually exists) IS A COMPLETE SCAM!
I ordered boots and cardigans from them. In the pictures, the clothing looked amazing! On the delivery date I received a useless ring from "Amy in Los Angeles". This 'company' and Preferentialls operate the same way. You order, you receive a useless ring and there is NO way to contact them to make any query. Do yourself a favor...BYPASS THEIR USELESS WEBSITE...you will be grateful you did!

I have been wearing Talbots cotton chino pants for longer than I care to admit. My recent purchase this month was returned the same day it arrived in the mail. Obvious to me was the stitching down the side seam instead of the usual seam with hidden stitches made this purchase not worth the money they charge. Since they have been returned I cannot add a photo. Since I am a senior I can take a photo of my receipt but no idea how to upload to this site.

Yesterday, I took my 87 yr old mother to the Talbots store in Schererville IN. She purchased several tops at great prices. Today I took two of the tops back to exchange them for a larger size. Which were not available. I had the receipt! Therefore a simple refund on her credit card was the transaction that I was expecting. I was in the store for one hour and twenty minutes before the simple credit was accomplished! The sales associate worked on register 3, then register 2. Then talked to several help line people within the Talbots organization. The registers would not process a simple credit to a charge card. I had the receipt! Finally, as the fiasco was coming to a close, the transaction processed using register. O e hour and twenty minutes later! Oddly enough, the register that the sale had processed on the day prior. I believe this to be a total fail on the part of Talbots computer/register system.!

After waiting over a month for a jacket, I returned it and about a month later I noticed I didn't get a credit on my credit card. Emailed customer service and they said I had a credit of $140 to use at Talbots. They have had my money for over two months, never even sent an email they received and I have a credit to shop (which I do not want) and just let my money sit in its account and I have nothing. Wonder how much money they have in their account which doesn't belong to them and the customers never noticed. Never buy from them on line!

I am very disappointed with the quality of the crew neck sweaters that I have purchased. They pill and they lose their shape after only one washing. Several years ago the sweaters I purchased were a much better quality. I still have some of these sweaters and they have retained their appearance over several years.

I find shopping at Talbots really frustrating. The patterns and designs are just plain ugly. The prices are outrageous for the quality of goods. The shoes are rubber soled and they are asking over $100 full price. I bought a purse for $150 online and immediately returned it because I would be embarrassed to be seen with it. I don't foresee a change for the better as I have never seen a company return to quality after the fall from it.

Talbots does not provide the customers all the information about the shipments charges inside/ outside the US and expects the customers to have read the terms and conditions in their website already. The company does not value the loyal customers. The promotions and sale prices would end up with more than the regular prices.

The first rep today. I politely asked how he was, Andre told me he was doing terribly! I said I hoped his day got better, mine got worse, he transferred me to the wrong company that Comenity also owns. OH MY GOD! It is really bad when folks who are having a bad day are customer service reps but the person after him was WONDERFUL...she gets 5 stars

I had UPS SUCKS Beware of UPS as the shipper for any package from Talbots. I have had a package stuck in Canadian customs. UPS sent a snail mail notice of customs charges, then when I opened the notice on return from holiday I called to pay the customs charges, but was told that the package had been abandoned 30 days, and I would have to contact the shipper to get it delivered or to pay the customs charges. I did that, Tslbots had no interest in following up, the package is sitting in a UPS warehouse in Bracebridge and I can neither pay the customs fees or be reimbursed for the cost of the item. The package will be destroyed. Lesson learned, UPS is a terrible company to deal with. Talbots should switch delivery companies.

I have shopped at Talbots for over 20 years. Never again. I placed and order on line for unstuck merchandise 2 weeks ago. Have received a different totally bogus story from them every time I call looking for my order. For whatever reason my order stayed in Massachusetts at the same Fedex Warehouse for over a week. No explanation. When I called 3 days ago, I was told that the package was being transferred to USPS that day. 3 days later I called my post office, no handoff from Fedex. I called back today, got the snottiest supervisor in the history of customer service who told me that now my package is showing on a FEDEX truck, but still will not be delivered for several days. I had decided never to order on line again, now I have decided that I will simply not shop at Talbots ever. I work Internationally, so I spend about $8000 a year on clothing. You can bet that I will never spend another dollar at Talbots. They do not deserve anyone's business.