Randi A.

I have to say I am very disappointed with my customer service experience at Talbots today. After receiving an email indicating my order could not be fulfilled as I placed it due to unexpected demand, I called customer service to order an alternative option. The item I ordered was PA******* in indigo blue in a size ten. I wanted it in this color so I was trying to order it in a size 9 1/2 in the hopes it may fit but wanted to order it also in a size 10 in the color sand, in case the 9 1/2 didn't fit. With this order I had also purchased 2 other pairs of shoes. Unfortunately, your representative Whitney and manager Lance were completely unwillingly to help me and would not honor the price I purchased it for, for both pairs. I tried to explain this was a result of Talbots being unable to fulfill my order, an error the company had originally made. Had I known my size was not available when I placed my original order by the website being current and up to date with the available stock, I would have placed my order differently. They were un-willing to work with me and find a compromise. I find it interesting how your website tag line is "Providing exceptional service is our priority;" and "It really is all about you" when those statements are entirely untrue.
I found the representatives to be short and unfriendly. Due to the horrible service, I decided to cancel my order completely. This was done without hesitation by Manager Lance. I am a 37 year old woman and will never order from Talbots again and will be sure to tell everyone I know about the incredibly awful service they provide.