Tablecloths Factory

I didn't realize this was the same company as Ya Ya Creations and Efavormart until I got my paid invoice after ordering so was nervous about my organza overlays actually arriving. Within 10 days I got 3 out of the 7 I ordered and contacted the company via the "chat" system on their website. It took about 30 minutes to convince the customer service person that I really didn't receive all of my order and within 7 days they shipped it out. I was extremely relieved. I did however initially order the wrong size and had them returned with my new order invoice to get a full refund and will let you know if that refund is not forthcoming. I expect it in about 4-6 weeks.

The quality was pretty much exactly what I saw on their website. I ordered the 85" chocolate swirl organza overlays. It wasn't super high quality as the satin edges weren't doubled up on both sides, which is fine my purposes anyway, and the swirling organza was really beautiful. I would definitely order from them again.

Refund Update:
I wanted everyone to know that I did receive my full refund within 4 weeks of sending back the incorrect size I ordered. My mistake and they still refunded my money. Although I did have to send them the order of the correct sized cloths in order to not have a large restocking fee charged. But all in all, I am very pleased.

I ordered about 35 table clothes for my wedding a couple months ago. When I first received the boxes I opened one to check them out (there were 3 boxes), the color was perfect & everything seemed good. Last night I went to open all the boxes to iron them, since my wedding is in one week. One of the boxes was full of COMPLETELY DIFFERENT COLOR table clothes. Of course I got right on live chat with customer service (since they do not have a phone number) and was told since my order was placed over 3 weeks ago they will not do anything but give me 10% off my next order to get the correct color. I have 17 WRONG COLOR table clothes and all they can do is give me 10%, no refund, no exchange, NOTHING to help. HORRIBLE COMPANY & HORRIBLE CUSTOMER SERIVE!

Used at a craft show to cover cups and elevate my items. Very pretty. Well made. Ironed out wrinkles easily.

I ordered some face mask 8 days ago and never received them I have been tracking them since they left the company no package or refund

Wish I had researched more before placing order. Further research revealed "F" rating by Better Business Bureau. I witnessed every reason why firsthand. I placed order on February 14th. I paid extra for "expedited" shipping so I would receive order by Feb 22nd. This would allow plenty of time before my event on Feb. 25th. They did not send out order until Feb 19th and sent it "ground" despite the fact I paid "expedited" rates. As soon as I received and checked tracking information from UPS, it stated an estimated arrival date of Feb 26th, which would be AFTER my event. I contacted them on Feb 21st, 22nd and 23rd letting them know it would not arrive in time. There was still time for them to send out another express order, but they refused to do anything at all. They kept insisting it would arrive by friday, Feb 23rd, despite the information being provided by UPS to the contrary. They said it was on its way and out of their hands. Order did not arrive until Feb 26th, after my event, as estimated by UPS from the very beginning. So I ended up having to rush and pay escalated prices to rent and buy the necessary linens for my event. Their customer service representatives were callus, unresponsive and completely unsympathetic or helpful. It was obvious this situation occurs on a regular basis and the company policy is to deflect and deny any responsibility.