JJ Y.

Wish I had researched more before placing order. Further research revealed "F" rating by Better Business Bureau. I witnessed every reason why firsthand. I placed order on February 14th. I paid extra for "expedited" shipping so I would receive order by Feb 22nd. This would allow plenty of time before my event on Feb. 25th. They did not send out order until Feb 19th and sent it "ground" despite the fact I paid "expedited" rates. As soon as I received and checked tracking information from UPS, it stated an estimated arrival date of Feb 26th, which would be AFTER my event. I contacted them on Feb 21st, 22nd and 23rd letting them know it would not arrive in time. There was still time for them to send out another express order, but they refused to do anything at all. They kept insisting it would arrive by friday, Feb 23rd, despite the information being provided by UPS to the contrary. They said it was on its way and out of their hands. Order did not arrive until Feb 26th, after my event, as estimated by UPS from the very beginning. So I ended up having to rush and pay escalated prices to rent and buy the necessary linens for my event. Their customer service representatives were callus, unresponsive and completely unsympathetic or helpful. It was obvious this situation occurs on a regular basis and the company policy is to deflect and deny any responsibility.