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Swappa

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Virginia
1 review
0 helpful votes
Follow Jeffrey T.
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Way easier to use than eBay
May 12, 2016

I really like how easy Swappa is to use. It's really organized, and I basically know all the phone are in working condition. Fees are reasonable as well, so it's my go-to for buying and selling used phones

Date of experience: May 12, 2016
California
1 review
1 helpful vote
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Easy fast process
June 16, 2019

Bought an iPhone 7 Plus. Found it the cheapest on Swappa. Phone was in excellent condition and was delivered quickly after purchase. I would recommend this site and will use it again in the future. Very satisfied customer

Date of experience: June 15, 2019
Brynn A. Swappa Rep
over a year old

Thanks for using Swappa!

Texas
1 review
0 helpful votes
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Great way to buy a phone
June 4, 2016

The process could not have been smoother. I bought a phone that was brand-new in every respect except that the box had been previously opened, and the price was about 25% cheaper than buying it directly from T-Mobile.

Date of experience: June 4, 2016
Texas
1 review
0 helpful votes
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Repeat User
June 10, 2016

Over-the-top process. There are all the checks and verification to ensure the buyer will receive exactly what was advertised. I have bought 4 phones, including the I received yesterday, and never had any issues.

Date of experience: June 10, 2016
Illinois
1 review
0 helpful votes
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Absolutely one of the best purchases that I have made! Chad thank you for the extra phone case and the bonus protection screens. My grandson was elated when he opened the iPhone box. The iPhone was perfect! Everything looked brand new and out of the box condition. I am so happy that I selected you Chad from all of the other sellers. If anyone reads this comment, know that you are getting a great product at a very good and reasonable price. Chad responds quickly to all inquiries and he's truthful and sincere about everything. He is a great communicator throughout the decision, selection and transaction process. This was my first purchase ever on Swappa... and because of Chad, I am a Swappa fan for life! Thank You Chad!

Date of experience: June 9, 2016
Texas
1 review
0 helpful votes
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Swappa is #1
October 25, 2019

Swappa is the only site you should ever use for buying/selling cellphones. It has all the pros and no cons. I have been using them for years and never had a bad experience. The staff is very professional.

Date of experience: October 23, 2019
India
1 review
0 helpful votes
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First timer buyer
November 18, 2016

I was happy to see the products and glad to get answers from seller for the products. However one drawback was encountered by me such as delivery address to be paypal confirmed which I didn't had. Could be made some other alternatives in such cases. Otherwise all good.

Date of experience: November 18, 2016
Pennsylvania
1 review
0 helpful votes
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I am very very happy to sell on Swappa, staff responds my problems right away and buyer are so nice! No matter what problems you may counter, Swappa always is there to help you out and get it going. Thank you for the pleasant site to work with!

Date of experience: November 6, 2019
Georgia
2 reviews
0 helpful votes
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Easy
January 8, 2017

I had never heard of Swappa before until one of my IT friends told me about it. Everything was laid out simply and easy to read. The process was fast and easy. I will say that phones go fast so you keep an eye out for what you want and it will pop up in a few days. My sister is now keeping an eye out for her next phone.

Date of experience: January 8, 2017
West Virginia
1 review
0 helpful votes
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So far, so smooth...
January 22, 2016

I was a little skeptical at first. But the assurance that they will not allow phones that can't be activated by the buyer and required PayPal verification made me feel better about it. I've purchased 1 phone. The transaction was flawless. The shipping was within hours of my purchase... the phone was exactly what I expected it to be. I look forward to selling the phone that I replaced on Swappa soon.

Date of experience: January 22, 2016
Arizona
1 review
0 helpful votes
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Successful Transaction
February 7, 2016

After spending weeks searching for a phone on various sites including Craigslist, I came across Swappa to look for a phone. It took me a few minutes to find a phone that was the right type, price and quality. It ordered it immediately and got the phone two days later. I had absolutely no problems with the seller, nor the website. I will come here to buy or sell from now on!

Date of experience: February 7, 2016
North Carolina
1 review
0 helpful votes
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So much better than I thought it'd be
February 21, 2016

I've sold phones on eBay before, but never quite understood their pricing. Swappa was so simple. I sold one phone and then immediately bought one as soon as I saw how easy and straightforward it is. I also appreciate how it makes the transaction feel much more transparent.

Date of experience: February 21, 2016
Ohio
2 reviews
1 helpful vote
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Amazing website
March 20, 2016

It was very easy and I saved a lot of money! When I needed help the Swappa Staff are there 24/7! I am very happy I bought from this website. Also if there is any thing wrong with the device Swappa will happily give you ur money back.

Date of experience: March 19, 2016
Pennsylvania
1 review
0 helpful votes
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I have been a swappa user for several years now and I really love this site. It's a quick and easy way to buy or sell a device. I have bought about 5 or 6 devices and sold about 7 or 8 all transactions were as smooth as butter! Fees are very reasonable and only decent devices are allowed so you know up front what you are getting! I highly recommend swappa.

Date of experience: February 6, 2017
California
1 review
0 helpful votes
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Thanks Swappa!
July 19, 2019

I heard about this business through a friend who also got a new iphone. The transactions were safe and verified. I paid for express shipping and got my phone shortly after. The condition was just as described. I'm glad I took a chance using this site over Amazon.

Date of experience: July 18, 2019
District of Columbia
1 review
11 helpful votes
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Amazing Deals
July 19, 2020

I have bought a Macbook Pro a year ago through Swappa and it's still going strong today. I recently bought an apple watch through the site and received the "mint" device two days later. Swappa has amazing deals if you are in the market to upgrade your electronics.

Date of experience: July 18, 2020
Virginia
1 review
1 helpful vote
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Quick and Easy
January 28, 2016

I recently left my iPhone 6 on the bumper of my car and got distracted by my daughter's basketball trick. Needless to say, it didn't survive the trip to her game 5 miles away. I was destroyed. No insurance and, of course, my phone has everything on it. I was lost. Fortunately, I was able to find a quick and perfect replacement through Swappa. The price was the best I could find and the transaction was flawless. I would recommend Swappa to everyone. Very pleased. It's like my huge mistake never happened!

Date of experience: January 28, 2016
California
1 review
16 helpful votes
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Perfect Purchase
January 12, 2020

I was hesitant on buying a used product, but I had read that they would do a full refund if the product was not as described and functional. I went through with a purchase, and the site provided me with all the information I needed including the shipping information. The site uses PayPal so the purchase was also covered in case there was any issues. After receiving my product, I am very satisfied with it and the process I used to purchase it. I would recommend this site to anyone interested in purchasing a used electronic device.

*The marks on the iPad are fingerprints

Date of experience: January 11, 2020
Tennessee
2 reviews
0 helpful votes
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Terrible horrible place. DO NOT USE SWAPPA.
December 20, 2021

I cannot believe how terrible this place is. They absolutely REFUSE to help you after a sale. I got a generic message saying work it out with the seller who obviously will not work it out with me and then the seller ignored me. Now Swappa support ignores me. They literally dont care about you once the sale completes. They made their money on the sale so tough luck if you have a problem. Despite the seller breaking the site rules and everything they still wont respond to me. Buy or sell phones locally or on another major site. Swappa is a scam. They dont honor their site rules.

Date of experience: December 20, 2021
North Carolina
3 reviews
14 helpful votes
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I've been using Swappa for several years now. I only had a positive experience. It's very easy to sell your used phone, laptop or other electronics. I bought several phones here as well as macbook and play console. Unlike other sites like ebay you can buy with confidence on Swappa that phone is in working condition as described, not stolen or bad IMEI number. Also commissions are low.

Date of experience: December 10, 2020

Overview

Swappa has a rating of 3.6 stars from 3,176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Swappa most frequently mention great experience, new phone and mint condition. Swappa ranks 5th among Marketplace sites.

service
331
value
331
shipping
321
returns
125
quality
330
This company does not typically respond to reviews
+78