Swappa

I have purchased several things on Swappa and sold 1 item. I have had nothing but excellent experiences with both the buys and the sale. I admittedly am careful checking the previous feedback after being an Ebay user for over 10 years, and have not been disappointed yet. I have even compared the prices of the things I was interested on Ebay and have not found better deals anywhere than I have here on Swappa. I highly recommend this avenue for buying or selling used cell phones/tablets.

Swappa has a great review process that is well supported for the first time user with video and written instructions. It is quite intuitive and works very well. The rating process of the phones with established criteria is really helpful. Knowing that someone is looking over your shoulder and accompanying you is also reassuring.

Communication with would be buyers and sellers worked very well. And PayPal added the necessary financial security for the transactions to be secure. I have now bought a phone (I am very happy with) and sold my old phone in four days and it worked very well both times. I liked especially well that once you set a price you can modify it in response to buyers practically instantly.

I will use it again and recommend the site for selling for buying your smartphone.

This was my second time buying a used phone in mint condition on Swappa. Both times I chose individuals selling their barely used phones for personal reasons rather than resellers who wouldn't know the history of the phone. Both times the phones were nearly new, and although an unscrupulous seller could have exaggerated things, these individuals were honest. I got great phones at good prices, and a pleasant interaction as well.
When it comes to guarantees, Paypal is the weak point. Unlike a credit card company that will strongly back the customer in a legitimate dispute, Paypal is likely to play games and hang onto your money (found this out with a fraudulent seller on eBay.). So I'm sorry to hear of the people with bad experiences, but I'll keep going with Swappa.

UX was incredible. Simple to use, easy to nav and sign up for. An overall feeling of safety and trustworthiness based on swappa staff members approving listings, and staying behind the scenes and not disturbing the transaction, but enhancing the supervisory feeling. A community of well meaning and behaving citizens looking for an alternative to getting ripped off, freedom of choice, and wanting this to be a success. Rather than just relying on user ratings of seller and buyer as some other sites do, swappa has that extra "big buddy" presence with their staff monitoring even private convos and making sure "everyone plays nice". Site came highly recommended by a top industry insider in the tech stratosphere. Loved my first experience here. Def gives ebay, amazon, newegg and best buy a run for their money.

I buy mint condition iPhones from Swappa when it's time. I buy from highly rated users with great reviews. I'm seeing recent one-start reviews and they don't make sense to me. It's almost like buying from eBay. There are precautions you take and possible inconveniences involved.

Typically, I wear my phones out pretty fast from the jobs that I do. I tend to get tired of replacing cracked screens and malfunctioning home buttons. I also like the idea of spending several hundred dollars less for a phone that is "like new".

My experience with Swappa to date has been honest, easy, fast and friendly. I would definitely recommend using their site!

I have purchased multiple phones (5 or 6) over the past ten years. Swappa stepped in once when I had an issue over the unlocked phone not being quite fully unlocked; I appreciated their quick response to my request for assistance! Other than that incidence (which was quickly resolved), my purchases have been received as advertised. I appreciate Swappa's high standards for tech resale and have always felt like my devices ranked alongside their posted standards protocols (mint, good, etc.). I've purchased 2 iPhones and at least 3 androids (LGs and Samsungs)... all sales were more than satisfactory! I will continue to go to Swappa for needed tech.

So much easier than any other 2nd hand electronics website, including ebay. Every device is closely examined by the operators to ensure quality through the pictures, no listing with a cracked screen or severe damage will become live. Also they check to ensure that if there is a serial/imei/etc that it is not a stolen device or unusable. Takes the guess work out of the buyers hands. I am an avid buyer and seller on ebay with over 100+ feedback and I chose Swappa to purchase my new cell phone! Need I say more?

Before I found this site I almost pulled the trigger on some private sales but kept thinking I dont know everything to look for to keep from getting ripped off." Thank goodness swappa does. They earn their cut verifying listings and putting buyers minds at ease. I almost made a sure mistake buying new from my carrier. As if monthly installments on full retail arent enough, sales tax and an upgrade fee to boot? I dont think Ill ever consider that route again now that I know swappa. They arent paying me for saying this- Im just paying them back for being awesome.

Needed same model phone as original which was hosed in a software update. That on an unrooted unrommed device running stock OS. Located same, of course, in used condition.
Communication and transaction were transparent. Sale concluded smoothly. Shipping was anxiety provoking by Priority mail. This was due to the the postal service not scanning or logging the progress of the shipment in an ongoing manner.
This of all my concerns weighed most. I stated definitively that the Swappa managers should hold to shipping by the most reliable carrier with regular tracking updates. This leaves certain services behind.

I could shop with ease knowing the phones were quality and I would get reliable service. Phones came according to what companies offered. I suggested that Swappa make some things more intuitive, such as adding an address for paypal companies, even though I had already done so and there was no indication that I needed to do it, except that my item hadn't shipped. I made a recommendation, but otherwise it's been a good experience.