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Swappa

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New Jersey
1 review
15 helpful votes
Follow edward b.
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Swappa was super easy to deal with; Seller who was also excellent was thoroughly vetted by Swappa. Would not hesitate again to buy another phone. Great pricing. Plenty of photos to mae buying decision. All around 100% A Plus.

Date of experience: August 31, 2020
New York
1 review
1 helpful vote
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This has been my "go to" place to buy and sell phones and tablets. I've sold a tablet and bought a phone here. Customer service is very prompt and were very helpful in trying to resolve a failed transaction (was PayPal's fault). This is even a good place to gauge a price on certain items. If a sale pops up on SD, I usually go here to see whether or not that sale is worth it.

Date of experience: May 7, 2016
Massachusetts
1 review
0 helpful votes
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Need a phone? Use Swappa!
October 9, 2016

I have purchased a few devices on Swappa and sold one and every time has been a pleasant experience. People are courteous, Paypal is used to assure a safe transaction, and the staff is there to help and make sure everything runs smoothly. It's simple too.

Date of experience: October 9, 2016
Florida
1 review
0 helpful votes
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I was nervous because the seller was non-responsive after the sale for three days! However, the staff at Swappa were very helpful and responded quickly to my concerns. Then the seller came thru and explained that she was on vacation, and sent out my purchase in a timely manner. I will use this site again.

Date of experience: April 7, 2017
Massachusetts
1 review
0 helpful votes
Follow Karthik N.
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I love browsing and shopping on swappa as it is a haven for tech junkies to buy/sell used electronics. Just beware of whom you're buying from and make sure to ask all questions. I would love to see more search options and a better mobile app..

Date of experience: December 31, 2016
Illinois
1 review
1 helpful vote
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Purchased a used Note 5. The phone was in great condition, but I did not know that rooting a phone breaks Samsung Pay which is something I was looking forward to. While the site has an indication for whether a phone has been rooted or not, it should more clearly explain what that means by breaking a key feature of a given model of phone.

Date of experience: January 14, 2016
New York
2 reviews
2 helpful votes
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Good prices and quality
November 8, 2018

I was looking through the laptops here and the prices seemed really good so I tried my luck and so far it is serving me quite well, only had some occasional minor scratches on the surface but that's to be expected and I'm not some perfectionist.

Date of experience: November 6, 2018
Brynn A. Swappa Rep
over a year old

Jeffree, thanks for using Swappa, we hope you'll be back!

Indiana
1 review
0 helpful votes
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Better pricing than eBay without the bid it up thing going on. Great platform to purchase a new phone and then sale your old phone. The only place to conduct that type of business. Thank You swappa for creating a place to do business hassle free.

Date of experience: May 26, 2016
Utah
1 review
12 helpful votes
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Looking for a new phone, specially the OnePlus 8 Pro in green was simple. Searching and listings are straight forward and easy to navigate. The purchase was a matter of seconds, the community is helpful making my choice confident and comforting. The items were shipped promptly and safely arrived in great condition.

Date of experience: August 9, 2020
California
1 review
0 helpful votes
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Easy and fast
September 27, 2016

So happy to have found a site where I can find reasonably priced used/refurbished phones! Never will I pay full price for a phone. The site is easy to use, there is lots of inventory and good pricing. Only one purchase so far. But I am sure I will be back again.

Date of experience: September 27, 2016
Illinois
1 review
0 helpful votes
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Swappa deserves 5 stars. Keep-up the good work.
January 27, 2017

I started using Swappa site more than a year now. The site is the best where one can buy/sell electronics like mobile phones, iPad, tablets or Laptops. I have bought many electronic items from the site and each time I have not been disappointed. The website is handled by honest and technically savvy people and I recommend it to everyone.

Date of experience: January 27, 2017
California
1 review
0 helpful votes
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Semi-Quick sale, good phone
July 9, 2016

I bought the phone from the seller on a saturday of a long weekend, no response two days in a row, then the seller finally responded (emails were going to their spam folder) and they sent it 1 day priority to make up the time.

Worried it would be a failed sale, but swappa staff stayed on top of it.

Date of experience: July 7, 2016
DO
1 review
0 helpful votes
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Excellent site!
August 4, 2016

Is the first time I buy in swappa, a friend recommended me swappa and I tried it... My experience was great, you feel confident buying a cellphone because they have some rules that sellers need to accomplish to get the listing approved what makes you feel secure about buying.

Date of experience: August 4, 2016
Washington
1 review
0 helpful votes
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Expert and Trustworthy
November 15, 2016

I've bought 5 phones on Swappa with none of the hassles typical with Ebay. The phones are exactly as described, priced fairly and sold by decent people. Swappa does a good job making sure the phones are clean and match their descriptions. I'll never buy used tech anywhere else.

Date of experience: November 14, 2016
Illinois
1 review
0 helpful votes
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Bought 2 iPhones from Swappa.com
December 1, 2016

Referred by friend who had successful transactions in the past. Quickly found phones we wanted from a highly-rated seller. Transaction was straightforward, and phones arrived quickly, and exactly as described.

Date of experience: December 1, 2016
Belgium
1 review
0 helpful votes
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First time user
April 16, 2016

Heard about Swappa, was looking for a LG v10 to replace my Nexus 5. I was able to save $250 off the retail price just because the bottom of the phone had a small scratch. Swappa was monitoring every message sent between the seller and myself to make sure the transaction was going good. Will definitely buy through Swappa again.

Date of experience: April 16, 2016
Pennsylvania
3 reviews
0 helpful votes
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I purchased a mint condition iPad Pro. Very happy with my purchase! I initially tried to win multiple bids on eBay with no success. Not to mention eBay does not guarantee that the imei number is clean. So glad I chose to do business on Swappa will buy again!

Date of experience: June 23, 2017
New Jersey
1 review
0 helpful votes
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Great Site
August 23, 2016

I've bought/sold over 15 phones on swappa. Always have had a good experience. Staff is always eager to help and pretty much all transactions have gone off without a hitch. My one negative experience was resolved quickly with my money refunded immediately. Awesome place to buy and sell phones.

Date of experience: August 22, 2016
New Jersey
1 review
0 helpful votes
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Swappa has always been my go-site ever since I discovered it. The selling and buying process has always been reassuring during each transaction. I pay less fees than the competition while also having a higher quality section of devices to purchase from. I always recommend swappa to friends and family who are look to sell their old or used tech, and to purchase well-maintained tech as well.

Date of experience: October 27, 2019
Washington
1 review
1 helpful vote
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Happy camper
December 15, 2015

Easy site to use. It did seem like it was "to good to be true" but everything was as it was pictured. Have no problem with the cell.
Have made a believer out of me. Will be making future purchase thru Swappa for sure.
Highly recommend this site to all. Like that there are people looking out for the customer. The Sellers information is certified by Swappa.

Date of experience: December 15, 2015

Overview

Swappa has a rating of 3.6 stars from 3,176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Swappa most frequently mention great experience, new phone and mint condition. Swappa ranks 5th among Marketplace sites.

service
331
value
331
shipping
321
returns
125
quality
330
This company does not typically respond to reviews
+78