Swappa was super easy to deal with; Seller who was also excellent was thoroughly vetted by Swappa. Would not hesitate again to buy another phone. Great pricing. Plenty of photos to mae buying decision. All around 100% A Plus.
This has been my "go to" place to buy and sell phones and tablets. I've sold a tablet and bought a phone here. Customer service is very prompt and were very helpful in trying to resolve a failed transaction (was PayPal's fault). This is even a good place to gauge a price on certain items. If a sale pops up on SD, I usually go here to see whether or not that sale is worth it.
I have purchased a few devices on Swappa and sold one and every time has been a pleasant experience. People are courteous, Paypal is used to assure a safe transaction, and the staff is there to help and make sure everything runs smoothly. It's simple too.
I was nervous because the seller was non-responsive after the sale for three days! However, the staff at Swappa were very helpful and responded quickly to my concerns. Then the seller came thru and explained that she was on vacation, and sent out my purchase in a timely manner. I will use this site again.
I love browsing and shopping on swappa as it is a haven for tech junkies to buy/sell used electronics. Just beware of whom you're buying from and make sure to ask all questions. I would love to see more search options and a better mobile app..
Purchased a used Note 5. The phone was in great condition, but I did not know that rooting a phone breaks Samsung Pay which is something I was looking forward to. While the site has an indication for whether a phone has been rooted or not, it should more clearly explain what that means by breaking a key feature of a given model of phone.
I was looking through the laptops here and the prices seemed really good so I tried my luck and so far it is serving me quite well, only had some occasional minor scratches on the surface but that's to be expected and I'm not some perfectionist.
Better pricing than eBay without the bid it up thing going on. Great platform to purchase a new phone and then sale your old phone. The only place to conduct that type of business. Thank You swappa for creating a place to do business hassle free.
Looking for a new phone, specially the OnePlus 8 Pro in green was simple. Searching and listings are straight forward and easy to navigate. The purchase was a matter of seconds, the community is helpful making my choice confident and comforting. The items were shipped promptly and safely arrived in great condition.
So happy to have found a site where I can find reasonably priced used/refurbished phones! Never will I pay full price for a phone. The site is easy to use, there is lots of inventory and good pricing. Only one purchase so far. But I am sure I will be back again.
I started using Swappa site more than a year now. The site is the best where one can buy/sell electronics like mobile phones, iPad, tablets or Laptops. I have bought many electronic items from the site and each time I have not been disappointed. The website is handled by honest and technically savvy people and I recommend it to everyone.
I bought the phone from the seller on a saturday of a long weekend, no response two days in a row, then the seller finally responded (emails were going to their spam folder) and they sent it 1 day priority to make up the time.
Worried it would be a failed sale, but swappa staff stayed on top of it.
Is the first time I buy in swappa, a friend recommended me swappa and I tried it... My experience was great, you feel confident buying a cellphone because they have some rules that sellers need to accomplish to get the listing approved what makes you feel secure about buying.
I've bought 5 phones on Swappa with none of the hassles typical with Ebay. The phones are exactly as described, priced fairly and sold by decent people. Swappa does a good job making sure the phones are clean and match their descriptions. I'll never buy used tech anywhere else.
Referred by friend who had successful transactions in the past. Quickly found phones we wanted from a highly-rated seller. Transaction was straightforward, and phones arrived quickly, and exactly as described.
Heard about Swappa, was looking for a LG v10 to replace my Nexus 5. I was able to save $250 off the retail price just because the bottom of the phone had a small scratch. Swappa was monitoring every message sent between the seller and myself to make sure the transaction was going good. Will definitely buy through Swappa again.
I purchased a mint condition iPad Pro. Very happy with my purchase! I initially tried to win multiple bids on eBay with no success. Not to mention eBay does not guarantee that the imei number is clean. So glad I chose to do business on Swappa will buy again!
I've bought/sold over 15 phones on swappa. Always have had a good experience. Staff is always eager to help and pretty much all transactions have gone off without a hitch. My one negative experience was resolved quickly with my money refunded immediately. Awesome place to buy and sell phones.
Swappa has always been my go-site ever since I discovered it. The selling and buying process has always been reassuring during each transaction. I pay less fees than the competition while also having a higher quality section of devices to purchase from. I always recommend swappa to friends and family who are look to sell their old or used tech, and to purchase well-maintained tech as well.
Easy site to use. It did seem like it was "to good to be true" but everything was as it was pictured. Have no problem with the cell.
Have made a believer out of me. Will be making future purchase thru Swappa for sure.
Highly recommend this site to all. Like that there are people looking out for the customer. The Sellers information is certified by Swappa.
Answer: Hi Neisha. Swappa is quite safe! Please see the 500+ reviews on this site referencing the safe and pleasant buying experience that is Swappa. Please email help@swappa.com if you have further questions. Thanks for using Swappa!
Answer: Hi Peggy. If you receive a device that is not as advertised then you can return it for a refund. Our policy is that simple. Swappa staff works hard to prevent problems from happening, and PayPal has extensive buyer protections in case they do. Buy with confidence. Thanks for using Swappa.
Answer: Hi Alfred, Swappa requires all users to provide the ESN number for each device when creating a listing as a verification step. For more questions, please email our support team - help@swappa.com Thanks!
Answer: Very safe, I've bought and sold over 40 phones using Swappa and have only had one problem... When that happened both Swappa and PayPal had my back.
Answer: Yes, you should remove and keep your SIM card when you sell your used phone. SIM cards are tied to your account, so are not transferable. More information and why in our FAQ: https://swappa.com/faq/sell/sim_card_included
Answer: Because they are scammers and a holes. They can't be bothered with you. Awful site. Use eBay instead.
Answer: Swappa guarantees it which goes above and beyond paypal. They are running IMEI checks and they do a great job. It's on you when you receive your phone to go through the phone check list to make sure it's good, checking cameras, microphones wfi, bluetooth, water damage check, things like that. Its really worry free buying.
Answer: Contact Swappa support. If an item is not as described by seller, the buyer is entitle to a refund.
Answer: Most sellers don't ship to African countries. This is because they include a reasonable fee on their prices to cover for shipping in the US, I guess shipping to Africa would come at a higher cost and they seem to be avoiding that for whatever reason. However, you can research and register for a freight forwarding company and have your orders shipped to them. In turn, these companies will forward your order to you when they receive it. As I pointed out before, this is something you have to read about and carefully consider. Hope that helps.
Swappa has a rating of 3.6 stars from 3,176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Swappa most frequently mention great experience, new phone and mint condition. Swappa ranks 5th among Marketplace sites.
Jeffree, thanks for using Swappa, we hope you'll be back!