Found Swappa to be a site that you could buy a phone with a degree of confidence because of their ground rules and the details of the seller's listing. Much better than eBay or Craig's List. Will be my first choice on next purchase.
I would definitely recommend Swappa over any other site in purchasing a used phone. I received the best price versus any other website. I was able to not only read about it's condition but there were photos to support it's description. You can even haggle if you want but that was not necessary in my case as the seller had offered a very good price for the iphone I purchased. The site also has other items such as tablets, etc. I will definitely use Swappa for all such future purchases.
I was concerned about a sale but swappa stayed on top of it to let me know that they are aware of the situation and would help should I have needed it. The seller ended up refunding my money and I had no problems.
I will buy from again. The site is a great place to shop for phones, with great descriptions and pictures. I feel the moderators stay on top of sales to make sure they match up with Swappa's guidelines - which in turn gives me a sense of confidence when buying from the sellers. I don't have to wonder if the ad is a scam, or the item is a piece of junk, etc. I won't shop craigslist or ebay for a phone in the future - I'll be coming back to Swappa.
3 reasons buying on Swappa is great:
1. All devices are usable: no cracked screens, no water damage
2. The condition words are really clear and consistent. Fair means there are probably scratches on the screen. Good means scratches on the case
3. No auction frenzy. If you like the price you buy it where as auctions seem to often have an irrational frenzy at the end that drives up the price. Good for sellers anyway!
First time I'd seen Swappa.com and felt comfortable using it to buy a second-hand phone. The site was easy to use to ask sellers about the phone they were selling and one can see the photos of the product before buying it. Although I had no problem with the mint-condition phone, I sensed Swappa staff would be available to work out any issues. I will definitely use this site again and suggest it to others! Thanks!
Buyers beware there are some companies on swappa that are selling products that they don't actually have, all the while having a photos of a phone you think you are going to buy. They take your money from the purchase and have you wait weeks till they can get the actual phone. Swappa does nothing about this selling practice and has no support for the buyer except giving you a sorry for the inconvenience. I won't do business on swappa ever again and definitely won't recommend that anyone do so.
I've been using Swappa for just over a year now; both as a buyer and seller.
Swappa staff is always willing up help. They take pride in their customer service and make you feel confident in each and every sale.
I wanted to upgrade my 1 year old Motorola X, because it didn't have enough storage space for apps. I priced my phone a little above swappa's recommended price, took some pictures of it, and listed it. It had sold within a day. I was able to work with the buyer and meet in person to deliver the phone. I then found the same model on the site, in better condition, with twice the storage for $10 more than I had sold my phone for. All told, I got an additional 16 GB of storage, plus a new phone case, for $25 ($15 in fees, $10 price differential.)
Swappa's site emailed me the moment a new phone matching the specs I was looking for had been listed, and made comparison shopping between listings easy. Their graph and analysis of previously sold phones let me know what the right price was for the phone. Their fees were super reasonable for the service.
I'm very happy with Swappa, and will use them again the next time I need a new phone.
As a first time buyer, I was so happy to know the device had been cleared to sell before I bought it. I have not had that assurance from other sites and sometimes have spent weeks returning used products before finding one that actually worked as described. I will use Swappa for all selling and buying of used devices from now on!
Swappa is a great site for the user who loves reasonable price with great security and personalization. Each product is reviewed and approved by Swappa team so you can rely on the authenticity of the product. The sellers are also very responsive and accurate. The transaction process is very smooth. I am really enjoying my iPhone. Fully recommend other to purchase here.
I love using swappa it's hassle free and very professional over the past times I used it I have had no problems what so ever and the products are always as described and meet my expectations for a great price.
I purchased an i phone 7 plus, but seller wasn't responding. I notified swappa staff and to my amazement they got involved immediately. Turns out seller was a scammer. Tried again 100% success. Quick and easy. Thanks Swappa! Highly recommend
My nephew recommended swappa, as he has bought several phones there. The ordering process was easy, the phone was in very good condition, it arrived promptly, and the seller was on top of everything from beginning to end of transaction!
Swappa is easy to use if you follow their procedures. They need to approve your listing and are always available to offer help and support if needed. All transactions take place in an orderly fashion, helping both seller and buyer.
The swappa staff were extremely helpful in providing guidance and instructions throughout my purchasing process. The site's guidelines and requirements for both the buyers and sellers were a definite asset in facilitating a positive experience.
I have advised all my friends and family, if they ever needed to upgrade or purchase a new device that they must check out and use swappa.com. Thanks to all those involved.
I might call phones a hobby but addiction is a better word. All my experiences on Swappa have been positive. With buying, I've gotten phones that are great value and exceeding expectations. On a selling issue, the solution could not have handled better.
I consider myself a knowledgeable buyer. In contrast to Swappa, 3 phones bought on Craigslist were misrepresented and caused grief. On CL, I worry about the characters I will encounter.
Swappa is really the best place to deal and the first place I recommend to others.
I was looking for a trusted place to buy several inexpensive phones that were reliable. I did not want to use my local Craigslist because I have had bad experiences before. Swappa did not disappoint, it is now my go to place for these types of needs. I do understand that individual experiences vary depending from the seller you buy from. But so far I have only had great luck. I still highly recommend, for I believe that Swappa makes sure that bad experiences are close to non existent.
Using Swappa is a dream compared to that other e-sales site when it comes to buying and selling phones or tablets. Using the site to buy a phone is intuitive and pleasant. With everything laid out just right and strong search features it's super easy to drill down and fine what you need quickly. I will use them whenever the need arises and have recommended them to several people.
The Swappa staff do a great job of monitoring the posts and making sure they are accurate. Then you don't get caught with a bunch of sleazy people trying to sell a device that isn't worth what they say it is.
The boneyard is for damaged devices though and is not monitored so don't expect the same quality there.
Overview
Swappa has a rating of 3.6 stars from 3,176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Swappa most frequently mention great experience, new phone and mint condition. Swappa ranks 5th among Marketplace sites.
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- Kansas City, MO, United States
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Business History
The inspiration for Swappa sparked when Ben had trouble finding a good source for test devices for Android development projects. Turning to eBay and Craigslist proved perilous and time-wasting for buying mobile phones. Blacklisted phones, junk devices, inefficient communication, and downright fraud plagued the antiquated marketplaces.
Knowing there had to be a better way, Swappa began as a side-project to build a better marketplace for buying and selling quality mobile devices. Safety, simplicity, low fees, and the "human factor" made Swappa different then and still do to this day.
From the first Swappa sale (a Motorola Droid) to millions of dollars per month in commerce, Swappa has grown to be the ultimate used tech marketplace. We enjoy creating technology that makes it easy for people to directly sell devices to other consumers and everything we do revolves around this concept.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Brendan, thanks for the great review and for using Swappa!