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Swappa

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New Jersey
1 review
13 helpful votes
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I overall had a great experience selling on Swappa. Customer support was excellent and very prompt with emails, and I was easily able to communicate with my buyer. I wish there were shipping options within the site like eBay has, instead of me having to ship through PayPal instead. Otherwise, excellent site and I love that they have less seller fees than eBay.

Date of experience: June 14, 2020
Virginia
1 review
0 helpful votes
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I only buy used from Swappa
July 3, 2016

Swappa is designed to instill confidence, and the prices are better than what you'll find on Ebay or Amazon, so why risk getting a blacklisted or damaged phone from those places when you can safely buy a phone vetted by Swappa? The process of buying, selling, and communicating is clear and easy, so transactions are fast and without hassle. Highly recommend using Swappa!

Date of experience: July 2, 2016
Illinois
1 review
0 helpful votes
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Good place to get a cheap primo cell phone
December 10, 2016

They have a lot of regular sellers there so as long as you are a little careful I'm sure you'll have a fine experience there. Don't go looking for a dirt cheap deal- do your homework, find out what the phone you want is worth on the aftermarket, and choose a reputable dealer. There are guys on there that sell constantly. I got a pristine Samsung S7 for a couple hundred dollars off of new.

Date of experience: December 10, 2016
Iowa
1 review
1 helpful vote
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First time jitters
November 15, 2016

After all still not certain when or how my product will arrive as everything seems to be in limbo as the language indicated not to mark the sale complete until delivered. The sale receipt did not indicate any shipping info so I marked it complete even without product in hand = "Delivered"? You said You got paid ok.
Waiting to see whats next.

Date of experience: November 15, 2016
Oregon
1 review
12 helpful votes
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Seller did fantastic job of mailing quickly. Going thru PayPal was seamless. Swappa does a great job of sorting and listing the myriad of sellers and items. It is with a small bit of trepidation that we poise our finger over the "enter" button trying to decide whether to send our money out into the unknown, thankfully there are brokers like Amazon and Swappa to lessen the risk.

Date of experience: May 14, 2020
Texas
1 review
0 helpful votes
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Ok
January 18, 2017

I paid $355 for a black s6 edge. The company then emailed me stating they have sold out of phone and sent me a gold one. From order to delivery date was way too long and paying for something that I did not order upfront was nerve wrecking.

Date of experience: January 18, 2017
California
1 review
0 helpful votes
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Easy Peasy
December 16, 2016

This was my first transaction with Swappa and it went super smooth. Seller had good communication, answered all my questions without hesitation. I felt at ease buying a new to me phone. If I was in the market again for a new phone, I'd definitely look on Swappa

Date of experience: December 16, 2016
Illinois
1 review
0 helpful votes
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I purchased my first phone using Swappa. It was a Samsung S7 edge. I received a phone in mint condition for hundreds under what Verizon would have charged me. Item arrived as described, seller shipped fast, and I saved money. Will definitely buy my next phone on Swappa.

Date of experience: May 9, 2017
Nevada
1 review
1 helpful vote
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Avoid using this site at all cost. The marketplace is not what it use to be where swappa employees actually monitored the marketplace and listings. Swappa employees will verify anyone and any listing because they it a cut of the commission on every sale. They don't care if you get a product or not. I have attempted to purchase an item and it never shipped, because the seller is a fraud. Customer service states go complain to PayPal to get your money back. The website use to be good when it was smaller and more manageable but now its filled with a bunch of scams. Avoid and go to eBay to purchase products.

Date of experience: June 20, 2018
Swappa -. Swappa Rep
over a year old

At Swappa, we review ALL listings carefully to make sure no broken or "junk devices" are sold in our marketplace. Everything from requiring verification photos from our sellers, performing ESN checks to ensure devices aren’t carrier blacklisted, as well as providing a seller’s full sales history. We use PayPal to protect our buyers and sellers in the small chance that something goes wrong - and it sounds like you got your money back via PayPal which is exactly why we use it.

Washington
1 review
0 helpful votes
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I bought many phones on swappa and never had troubles. I was however a bit hesitant about buying Samsung because of all the clones going around. I was burned once before on ebay. Needless to say this transaction went just as they all should and I was confident swappa would have been a good intermediary in case something went sour.

Date of experience: April 21, 2016
Georgia
1 review
3 helpful votes
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No seller protection!
April 25, 2017

Buyer received my LG V10 on 4/10/17(USPS Tracking), and didn't report the status of the phone upon receiving. 13 days later on 4/23/17 he reports he was using the phone and now it quit working. Swappa requires me to refund the money and receive back the broken phone that I'm sure nothing happened to in almost 2 weeks in the buyers possession. Still currently in this wonderful process! Thanks Swappa!

Date of experience: April 25, 2017
Puerto Rico
1 review
0 helpful votes
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My purchase experience from Swappa was perfect. Clear and thorough descriptions, a history of similar products and sales, reviews of sellers, help on the purchase, security screening and good management gave me the confidence to expect no trouble. I would return to this site to buy or sell a used phone and will recommend it to others.

Date of experience: May 18, 2017
California
2 reviews
0 helpful votes
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I love Swappa
December 19, 2016

There are many options on handling an online transaction with a private seller. However, Swappa makes the buying/selling experience much more secure. The moderators ensure that the photos fit their criteria and I am grateful for that. I recommend Swappa to all my friends that are looking to sell or purchased their next tablet/phone.

Date of experience: December 19, 2016
New York
1 review
1 helpful vote
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Great experience using Swappa!
December 22, 2015

Swappa does the leg work for you! Their quality control requirements and guarantees made me feel comfortable and safe. My merchandise was received in a timely manner, the seller was easy to deal with and responded very quickly to questions I had. I will use Swappa again and have already recommended it to friends!

Date of experience: December 22, 2015
Arizona
1 review
1 helpful vote
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Nexus 6 awesome device...
December 18, 2015

Awesome experience on Swappa, Excellent seller item better then described, I would purchase from this seller again... Swappa has the best devices you won't be disappointed great prices, excellent customer care another satisfied buyer from swappa.com

Date of experience: December 18, 2015
North Carolina
3 reviews
2 helpful votes
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Always Great Customer Service and Quick Responses
December 15, 2015

To date I have purchased 4 phones from Swappa and every experience has been positive. Each item arrived in condition that was stated by the seller and the prices have always been reasonable for my purchase.

Date of experience: December 15, 2015
Florida
1 review
0 helpful votes
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Very happy user
September 21, 2018

Got myself an iPhone X for a good price. Very nice community on there willing to answer your questions and there are always listings for a phone/tablet/laptop you might want. Would highly recommend buying from there!

Date of experience: September 21, 2018
Brynn A. Swappa Rep
over a year old

Hi Mohamed, thanks for using Swappa!

Indiana
1 review
0 helpful votes
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I purchased a used iPhone from a stranger who was located in the opposite end of the country. I was reasonably confident that should the seller try to deceive me, the process Swappa has in place would protect me. As it turned out, the item was exactly as described by the seller. I've purchased three used phones from strangers using Swappa, and each time the phone has been exactly as described.

Date of experience: December 23, 2020
New Mexico
1 review
0 helpful votes
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Bought a new/ish phone
September 18, 2016

I was looking for a new phone, did my research and figured that I could get a used one cheaper to fit my needs. I looked for the best condition one on swappa and bam 2 days later its here and works great. 10$ fee between seller and buyer apparently. So $10 to save me craigslist troubles.

Date of experience: September 17, 2016
Illinois
1 review
0 helpful votes
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Excellent
May 24, 2016

I have purchased about 5 phones from Swappa already and all transactions were smooth. People are very cooperative and are willing to communicate with you. It is really the best site to buy new/used phones online.

Date of experience: May 23, 2016

Overview

Swappa has a rating of 3.6 stars from 3,176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Swappa most frequently mention great experience, new phone and mint condition. Swappa ranks 5th among Marketplace sites.

service
331
value
331
shipping
321
returns
125
quality
330
This company does not typically respond to reviews
+78