It took awhile to find the phone I wanted, but I found a good phone at a good price. The seller excluded some extra stuff in the package.
I was able to purchase a great iPhone at a great value. The transaction was easy and smooth. I will use Swappa again.
I am extremely happy with my whole experience with swappa. I will absolutely be a return customer. I recommend this site whole heartedly.
My experience was phenomenal. The seller was quick and responsive. I really like the Persian communication along the way until the sale completed.
Found the phone I wanted and the rest was very easy. This is the second phone I've purchased on Swappa and I am very satisfied with both phones
I have sold around 50 phones on swappa, the staff communicates very well for each listing. What I don't like is individual photo / imei verification on each listing I create, this is not a good use of my time and does not attract me to stay on the website. When amazon and eBay do not require any verification. Swappa boasts there are no seller fees however I have found in many instances when selling on eBay that I will sell items with fees but will be able to sell for a higher price. Sometimes swappa is more profitable, sometimes they are not.
Swappa has Not been as competitive as I'd like, they do not offer bank payments Like amazon (I must pay fees on PayPal). They have no FBA system. No crypto purchase option. They removed their broken phone category on swappa years ago, this category drew many to the website and they Claimed there was too much fraud for them to keep it running, they outright shut it down without offering to keep it running in a safe manner with more scrutiny on buyers and sellers.
Swappa is famous for their imei check tool, as a bulk reseller I can tell you their checker is often wrong, when the mods verify your imei when you post a listing I don't believe they even use swappa to verify imeis, they use the main carrier websites (but don't tell you that).
Swappa lures in a lot of sellers who have been banned from eBay or do not like eBay. I believe they have no seller limits
Last year I had a problem with an angry buyer leaving me false feedback, swappa wrote on their terms And condition they do not allow for "False summary of sale" feedback, upon contacting them they did not remove the feedback which I fully believe was unjust and I proved it to them. If I can't be respected as a seller and get the help I deserve when I wanted it then I have no desire to continue using swappa.
Have purchased three phones through swappa now and all three transactions have gone perfectly. Highly recommended!
I was looking for a new cell phone. I found what I like and with the help of Swappa making sure only the best is displayed. I found I phone I love.
I sold one item and bought one item on Swappa. Both the buying and selling experience were very positive.
Service is good and helpful. They are available to help with things when things go wrong and to help the process of purchase and sales go smoothly.
Was able to connect us (buyer / seller) and guide us to a successful win / win transfer. All at a low fixed cost.
I have purchased a phone and a tablet and have had no issues with either transaction. Much easier than craigslist or ebay.
I've purchased and sold tech on Swappa. The experience is very easy and deals are great! Swappa is a very trustworthy site.
Swappa is great would recommend swappa to everyone i have buy a few things and everything is great i wont stop using
This was my first swappa purchase and I have to say that I was impressed. I am very happy with my purchase and the service is wonderful.
I received my product super fast and had no issues. I would buy again. Made sure I knew my product was shipped.
I was easily able to find the phone I was looking for, have several quality options at several price points, and find the one I wanted!
I was a user of swappa for about three years, there were good and bad experiences. Unfortunately, the bad outweighed the good in my case. Over 1 year ago I had a falling out with a seller who shipped my phone to the wrong address ( I haven't been compensated for that $270 phone to this day) and because of that falling out my account was banned. I created an account about a week later and I was allowed to use swappa for over a year without issues until about one month ago when a seller provided a nonexistent tracking number for me and eventually went unresponsive. I brought up the issue to Swappa professionally without any hostility of any sort and they responded to me and told me to check with the seller again and if he doesn't respond then my only option would be to file a paypal claim. In other words they weren't taking any responsibility for what the seller did to me. When I returned to check on the progress of my sale I realized that they banned my new account and the account I had that was linked to my paypal account. When I asked what caused my accounts to be banned they said it was because of the issue I had with the other seller over a year ago. I had 5 active sales at the time and when I asked mr. "Lucas F" through Email how can I access the tracking numbers for my active sales my emails were ignored. The level of unprofessionalism and pettiness displayed the this company and their staff is beyond me. I Now use Ebay and I must say that they are a much more professional company than swappa and they actually care about their customers. If you value your hard earned money then stay away from this company.
Excellent site to use if you're a buyer. Terrible if you're a seller. Similar to ebay and amazon. They will NOT support you as a seller.
Overview
Swappa has a rating of 3.6 stars from 3,176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Swappa most frequently mention great experience, new phone and mint condition. Swappa ranks 5th among Marketplace sites.
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- Kansas City, MO, United States
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Business History
The inspiration for Swappa sparked when Ben had trouble finding a good source for test devices for Android development projects. Turning to eBay and Craigslist proved perilous and time-wasting for buying mobile phones. Blacklisted phones, junk devices, inefficient communication, and downright fraud plagued the antiquated marketplaces.
Knowing there had to be a better way, Swappa began as a side-project to build a better marketplace for buying and selling quality mobile devices. Safety, simplicity, low fees, and the "human factor" made Swappa different then and still do to this day.
From the first Swappa sale (a Motorola Droid) to millions of dollars per month in commerce, Swappa has grown to be the ultimate used tech marketplace. We enjoy creating technology that makes it easy for people to directly sell devices to other consumers and everything we do revolves around this concept.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Isaiah, we are always available to help. In fact, our support team is available 24/7/365 and normally responds within a few hours to answer any questions. You can email them at help@swappa.com. As we may have already told you, the best way to speed up the process is by calling PayPal and they can help you get a refund, typically much faster than in 30 days.