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Have purchased three phones through swappa now and all three transactions have gone perfectly. Highly recommended!
Made a few purchases and the cashback never showed up in my account. Multiple attempts to contact the company have been unsuccessful. As far as I can tell, this is a complete rip off.
UPDATE: After a long string of back and forth emails, I finally received a payout from the company. At each step of the process, I had to email them to specifically request that my cashback be moved to the next stage (pending, approved but not paid, pending payment, etc.). To get my initial response I had to call out the company and the owner (Lucas McEntee) on Twitter. Before doing that, they never responded to a single email. Once it went to twitter, he responded within a couple hours. Interesting.
Also, they only pay out in increments of $25. So if you have $30, they hold onto the extra $5 until you make enough purchases to get to another $25 total. Lame. So, they did finally pay out, but it was still one of the worst experiences I've ever had with an online company.
Tip for consumers:
Don't use this site. They may have the highest cashback % for some sites, but apparently they don't actually pay out, and they don't respond when contacted for support.
David W.'s review of Coupay earned 7 Very Helpful votes
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David W - I understand your issue was resolved, and we did communicate to you why we had a longer than usual delay. And we also understand that you have received all your cashback. Do you mind updating the review please to reflect what happened. Thanks so much.